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Added 2 mins ago
LC
Asset Protection Representative
Loblaw Companies Limited
Toronto, ON
- Full-time
We are hiring a full-time Asset Protection Representative at RCSS #1033 – 51 Gerry Fitzgerald Drive, Toronto, Ontario, M3J 3N4. This position requires open availability based on store…
Added 2 mins ago
Operations Account Manager - Facility Services
United Services Group
Gananoque, ON · Kingston, ON · Prince Edward, ON · Belleville, ON · Port Hope, ON
This opportunity is ideal for someone who enjoys being in the field, building strong relationships, finding solutions, and having a direct impact on operational success.
Added 2 mins ago
Clerk 2 - Women's Secure Forensic Unit
CAMH
Toronto, ON
…administrative duties and working collaboratively with the inter-professional team. Your responsibilities are but not limited to, providing reception and administrative/clerical support to…
Added 2 mins ago
T
Actuarial Analyst III
TD
Toronto, ON · Montreal, QC
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 4 mins ago
RH
Registered Massage Therapist
Restore Health & Wellness
Ottawa, ON
- Full-time
Full administrative support and online booking through Jane
Added 4 mins ago
PH
Radiation Oncologist - BC Cancer - Victoria
Provincial Health Services Authority
Victoria, BC
- Full-time
BC Cancer Victoria Radiation Oncology Department is seeking a full-time staff Radiation Oncologist to work within the provincial Radiation Therapy program. The Oncologist will join a…
Added 4 mins ago
TF
Manager, Business Analysis & Insights
Toronto Foundation
Toronto, ON
- Full-time
Supervise, coach, and support the development of a direct report including goal-setting, performance reviews, and professional development planning.
Added 4 mins ago
HP
Property Accountant
HighView Partners
Toronto, ON · North York, ON
- $70,000 to $85,000 CAD / year
- Full-time
…health and dental benefits, disability and life insurance, CPA support, and ongoing professional development, plus direct exposure to senior leadership and strong long-term career…
Added 4 mins ago
PF
Scheduling Coordinator
platinum fire equipment
Brantford, ON
- $20 to $21 CAD / hour
- Full-time
Platinum Fire is part of the Onyx Fire Group, the fastest growing full-service fire protection company.
Added 16 mins ago
CG
Technical Training Specialist – Hazardous Locations - 967
CSA Group
Toronto, ON
- $4,198.44 CAD / week
- Full-time
…excellence, competency, consistency, leadership, and integrity, to support the strategic direction and objectives of CSA Group…
Added 16 mins ago
C
Administrative Assistant, Neonatology and Pediatric Critical Care - Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
The Administrative Assistant is responsible for providing administrative support to the Divisions of Neonatology and Pediatric Critical Care.
Added 20 mins ago
WC
Assistant Supervisor, Child Care (2026-378-CCFS)
WoodGreen Community Services
Toronto, ON
- Contract
Employment Type: Full-time Permanent, Non-Bargaining Unit
Added 20 mins ago
LC
Asset Protection Representative
Loblaw Companies Limited
Toronto, ON
- Full-time
We are hiring for a full-time Asset Protection Representative Fortinos, located at 330 Queens Plate Dr, Etobicoke, ON. This position requires open availability based on store hours,…
Added 35 mins ago
QM
Comptable et assistant(e) de direction du PDG / Bookkeeper & Executive Assistant to the CEO
Quantum Management Services Ltd.
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
We are seeking a highly trustworthy, detail-oriented Executive Assistant & Bookkeeper to directly support the CEO in managing a portfolio of non-operating companies and personal real estate…
Added 35 mins ago
EI
Manager - Customer Analytics
Enercare Inc.
Markham, ON
- Full-time
Your analysis and recommendations will have a direct and immediate impact on the company’s success. This role will also be involved in projects to support customer and product…
Added 51 mins ago
MC
Financial Services Associate, Contact Centre (Full-Time, Hybrid)
Meridian Credit Union
St. Catharines, Ontario
- $60,000 to $64,000 CAD / year
- Full-time
…to get things done and will be accountable for a variety of support functions within the Contact…
Added 1 hour ago
EI
Finance and Accounting Lead
Ekagrata Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Support for CPA completion and continuing professional development.
Added 1 hour ago
OP
Senior Technical Engineer/Officer - Mechanical Engineering
Ontario Power Generation
Oshawa, ON
- Full-time
Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.
Added 1 hour ago
DIRECTOR OF CARE
Southbridge Healthcare LP
Stratford, ON
…skill mix; participate in workforce planning to ensure safe direct care is delivered (including adherence to provincial care-hours targets and allied professional…
Added 1 hour ago
HART Hub Support Worker
NorWest Community Health Centres
Thunder Bay, ON
We are currently seeking two (2) full-time contract Support Workers at the Homelessness and Addictions Treatment and Recovery Hub (HART Hub) to join HART Works, a low-barrier transitional…
Added 1 hour ago
WG
Warehouse Manager - Calgary
Wagonmaster Group
AB · Calgary, Alberta
- Full-time
Are you an experienced warehouse professional who enjoys being hands-on, keeping things organized, and making sure the operation runs smoothly?
Added 1 hour ago
Senior Advisor, International Relations
National Research Council Canada
Ottawa, ON
…you grow, make valuable contributions and progress in your professional journey. From ground-breaking discoveries to a life-changing career, discover your possible at the…
Added 2 hours ago
NR
Manager Strategic Communications
Niagara Region
Thorold, ON
- $121,700 to $143,170 CAD / year
- Full-time
…ensuring communications resources are deployed strategically to support corporate priorities while maintaining consistent service delivery across all Regional departments. (15% of…
Added 2 hours ago
SR
Senior Automation Specialist
STRIVE Recruitment Inc.
Cambridge, ON
- $80,000 to $95,000 CAD / year
- Full-time
If you are an experienced automation professional with strong Siemens PLC programming, HMI programming, robot integration, and commissioning experience, this is an excellent opportunity to…
Added 2 hours ago
TH
PRO Account Sales Associate: Full Time - ABBOTSFORD
The Home Depot
Abbotsford, BC
- Full-time
…relationships and selling products to industrial, commercial and other professional customers. Key responsibilities for this position include providing outstanding service to customers…

Teleperformance

Operations Manager

Toronto, ON, Canada
TPCA Toronto, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 15, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Assistant Manager

Advertised as : Operations Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview:

As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales . You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements:

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.

Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Digital marketing, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Compensation:

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Schedule:

Fixed schedule Monday to Friday 9 am to 6 pm.
In office setup.

Location:

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto- 250 University Avenue, Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Operations Manager oversees cluster leads to ensure efficient business operations, client satisfaction, and revenue growth. They are responsible for coaching sales teams, executing sales strategies, and managing key client relationships to meet performance quotas.

Requirements

Candidates must have a bachelor's degree and at least 5 years of sales experience in technology or internet sectors, including 3 years in a leadership role. Proficiency in performance data analysis and a strong background in digital marketing and sales strategy are required.

Skills

Sales leadership
Team management
Business strategy
Coaching
Mentoring
Performance management
Analytical proficiency
Digital marketing
Relationship building
Conflict resolution
Financial forecasting
Problem solving
Objection handling
Stakeholder management
Strategic planning

Benefits

Performance-based bonus
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
B2B Sales
Sales Leadership
Digital Marketing
Performance Management
Business Strategy
Lean Six Sigma
PMP
Financial Forecasting
Quality Assurance
Outbound Sales
Stakeholder Engagement
Business Process Outsourcing
Data Analysis
Excel
Google Sheets
Team Development
Strategic Initiatives
Revenue Growth
Compliance
Conflict Resolution
Performance Improvement Plans
Market Growth

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