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Added 18 mins ago
Coordinator, Centre of Excellence - Learning and Development
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Stellarton, NS · Calgary, AB
Our team is currently looking for a Coordinator, Centre of Excellence - Learning and Development. The successful candidate will be responsible for coordinating enterprise-wide learning…
Added 18 mins ago
M
Operational Readiness Specialist
Metrolinx
Toronto, ON
- Full-time
Employee learning & development programs and reimbursement
Added 18 mins ago
UO
Academic Department Manager
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Faculty General Manager and providing operational support to 2 Department Chairs, the Academic Department Manager (ADM) is accountable for the design, implementation and…
Added 32 mins ago
LF
HR Business Partner - Team Lead
Leons Furniture Limited
Toronto, ON
- Full-time
Partner with business leaders to assess workforce needs, forecast headcount, and support strategic organizational planning.
Added 46 mins ago
PF
Sales & Education Manager
Pierre Fabre Laboratories
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Participate in the planning and management of sales force budgets such as but not limited to; regional sales objectives (sell-in/sell-out, training and programs. Ensure profitability and…
Added 48 mins ago
M
Engineering Manager
Manulife
Waterloo, ON
- Full-time
As an Engineering Manager, you will lead and develop a team of engineers responsible for delivering secure, reliable, and user-centered technology solutions that support business objectives…
Added 1 hour ago
PH
Patient Resident Care Manager 2 - Cardiac Ward
Providence Healthcare
Vancouver, BC
- Full-time
Reporting to the Program Director or Senior Manager, this key role provides operational leadership and support to interdisciplinary team members in the provision of quality care to…
Added 1 hour ago
Facilities Manager (6-month contract)
Geotab
Oakville, ON
As a Facilities Manager your key area of responsibility will be leading the day-to-day operation and continuous improvement of Geotab's Oakville headquarters. You will lead the Office…
Added 1 hour ago
CI
Project Manager
Cambium Inc.
Peterborough, ON
- Full-time
You are an experienced environmental professional and project manager who enjoys building strong client relationships and managing complex, long-term projects. You understand environmental…
Added 1 hour ago
PC
Speech Language Pathologist
Pinecrest-Queensway Community Health Centre
Pembroke, ON
- $48.33 to $56.86 CAD / hour
- Part-time
…will be delivered in accordance with professional standards and guidelines. This position reports to the FW Clinical Coordinator, who reports to the Manager of First…
Added 1 hour ago
PF
Human Resources Manager (French / English Bilingual)
Perdue Farms
Saint-Lin - Laurentides, QC · St-Lin, QC
- Full-time
Support succession planning and leadership development
Added 2 hours ago
EG
Human Resources Business Partner
Equinox Gold Corp.
Geraldton, ON
- Full-time
Reporting to the Manager of Human Resources, the Human Resources Business Partner will play a key role in supporting HR operations by providing guidance, administrative support, and…
Added 2 hours ago
WU
Senior HR Generalist
West Unified Communications Services (formerly known as InterCall Asia Pacific)
Montreal, QC
- Full-time
Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most…
Added 2 hours ago
People & Talent Specialist - DPM
Tridel Group of Companies
Toronto, ON
…Greater Toronto Area (GTA). Recognized as the #3 condominium manager in Canada by the REMI Network, we pride ourselves on our commitment to excellence and integrity in all aspects of our…
Added 2 hours ago
CH
Full Time Activity Assistant - Foxview Retirement
Claridge Homes
Ottawa, ON
- Full-time
Participate in the planning, organization, promotion and evaluation of activities;
Added 2 hours ago
G
Facilities Manager (6-month contract)
Geotab
Oakville, ON
- Contract
As a Facilities Manager your key area of responsibility will be leading the day-to-day operation and continuous improvement of Geotab's Oakville headquarters. You will lead the Office…
Added 2 hours ago
LC
Director, Pharmacy Operations (12 mos contract)
Loblaw Companies Limited
Vancouver, BC
- Full-time
Monitor and review weekly projections and store labour management process with Pharmacy Manager to ensure proper allocation of hours and task management
Added 2 hours ago
Manager, Software Development
Open Text Corporation
Waterloo, ON
Facilitate planning, daily stand-ups and retrospectives
Added 3 hours ago
LC
Bilingual HR Business Partner – Boucherville Distribution Centre
Loblaw Companies Limited
Boucherville, QC
- Full-time
…you will partner closely with the Distribution Centre General Manager to shape and execute the people strategy, strengthen colleague experience, and support a high-performing…
Added 3 hours ago
PI
Senior Director, Human Resources
Photonic Inc.
Coquitlam, BC
- $171,400 to $235,700 CAD / year
- Full-time
Lead employee listening, engagement survey delivery, action planning, and recognition programs in partnership with leaders across the business.
Added 3 hours ago
CG
Technical Training Specialist – Hazardous Locations - 967
CSA Group
Toronto, ON
- $4,198.44 CAD / week
- Full-time
Delivers educational training products, processes and programs designed to ensure that CSA Group technical employees are competent to deliver required skills and services. Works in…
Added 3 hours ago
S-
Manager, Information Technology
SPE - Serruya Private Equity
Markham, ON
- Full-time
Reporting to the VP of Finance, the Manager, Information Technology will oversee all aspects of IT operations, infrastructure, cybersecurity, and technology strategy across multiple…
Added 3 hours ago
M
Project Manager, Group Benefits Operations
Manulife
Toronto, ON · Kitchener, ON · Waterloo, ON
- Full-time
The Project Manager, Group Benefits Operations leads cross-functional Group Benefits Operations initiatives that improve plan sponsor and plan member outcomes, service performance,…
Added 4 hours ago
Senior Manager, Benefits
Smurfit Westrock
Candiac, QC
Smurfit Westrock seeks a Senior Manager, Canada Retirement & Health & Welfare Benefits to lead strategy, governance, administration, and compliance for Canadian retirement and employee…
Added 4 hours ago
CG
Labour Relations / Human Resources Manager
CSA Group
Toronto, ON
- Full-time
The Human Resources Manager is responsible for managing, developing and implementing all HR programs, including employee relations, performance management, compensation and benefits,…

Teleperformance

Operations Manager

Toronto, ON, Canada
TPCA Toronto, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 15, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Assistant Manager

Advertised as : Operations Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview:

As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales . You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements:

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.

Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Digital marketing, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Compensation:

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Schedule:

Fixed schedule Monday to Friday 9 am to 6 pm.
In office setup.

Location:

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto- 250 University Avenue, Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Operations Manager oversees cluster leads to ensure efficient business operations, client satisfaction, and revenue growth. They are responsible for coaching sales teams, executing sales strategies, and managing key client relationships to meet performance quotas.

Requirements

Candidates must have a bachelor's degree and at least 5 years of sales experience in technology or internet sectors, including 3 years in a leadership role. Proficiency in performance data analysis and a strong background in digital marketing and sales strategy are required.

Skills

Sales leadership
Team management
Business strategy
Coaching
Mentoring
Performance management
Analytical proficiency
Digital marketing
Relationship building
Conflict resolution
Financial forecasting
Problem solving
Objection handling
Stakeholder management
Strategic planning

Benefits

Performance-based bonus
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
B2B Sales
Sales Leadership
Digital Marketing
Performance Management
Business Strategy
Lean Six Sigma
PMP
Financial Forecasting
Quality Assurance
Outbound Sales
Stakeholder Engagement
Business Process Outsourcing
Data Analysis
Excel
Google Sheets
Team Development
Strategic Initiatives
Revenue Growth
Compliance
Conflict Resolution
Performance Improvement Plans
Market Growth

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