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Added 8 mins ago
CF
Customer Service Coordinator
Classic Fire + Life Safety
Toronto, ON
- Full-time
Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented,…
Added 12 mins ago
LC
Assistant Bakery Production Manager
Loblaw Companies Limited
Fortinos Pane Fresco Commissary
- Full-time
At Pane Fresco, you’ll be part of a collaborative team committed to producing high-quality bakery products while maintaining strong standards for safety, food quality, and operational…
Added 27 mins ago
TC
Disability Service Worker (complex needs), Full-Time
Taproot Community Support Services
Slave Lake, AB
- Full-time
…members, guardians and employers. This position reports to the Team…
Added 27 mins ago
U
Dir. Software Development
UKG
Montreal, QC
- Full-time
Le candidat idéal est un leader d'équipe solide possédant une expérience technique approfondie, une expérience avérée dans la direction d'équipes d'ingénierie et une passion pour la…
Added 27 mins ago
ZI
Executive Assistant
ZenaTech Inc.
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
…logistics. We focus on applications including inspections, security, inventory management, environmental monitoring, border control, land surveys, and precision agriculture improving crop…
Added 27 mins ago
S-
Manager, Information Technology
SPE - Serruya Private Equity
Markham, ON
- Full-time
You will lead a small but capable IT team while partnering with senior leadership to implement technology solutions that improve business performance, enhance security, and support future…
Added 27 mins ago
R
Inbound Manager
ROBINSON
Calgary, AB
- Full-time
Lead, coach, and develop warehouse team members while fostering a culture of accountability, engagement, and continuous improvement.
Added 28 mins ago
Internal Opportunity: District Manager Development Program
Money Mart
Toronto, ON
We believe in giving back to the communities where we live and work. With the generous support of our customers and team members, we proudly contribute each year to local charities and…
Added 28 mins ago
I
Operations Supervisor
Intelcom
Belleville, ON
- Full-time
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate,…
Added 28 mins ago
F
Service Supervisor - Shop
Finning
Edmonton, AB
- Full-time
The ideal candidate is a hands‑on leader with strong technical expertise, proven experience in fast‑paced service or manufacturing environments, and the ability to elevate team performance…
Added 28 mins ago
F
Infrastructure Architecture - Senior Professional I
Fiserv
Toronto, ON
- Full-time
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and…
Added 28 mins ago
B
Leader, PI Customer Experience
BrokerLink
Markham, ON
- Full-time
We are looking for a Cantonese/Mandarin speaking Customer Experience Leader, Personal Insurance to join our growing team!
Added 43 mins ago
Network Engineer
Capgemini
Toronto, ON · Mississauga, ON
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies…
Added 43 mins ago
PI
Financial Analyst, Financial Systems & Analysis
Pattison ID
Pickering, ON
- Full-time
Pattison ID is a North American leader in signage and branded environments, delivering end-to-end solutions - from design and engineering to manufacturing and installation - that help some…
Added 57 mins ago
TC
Disability Services Worker, Part -Time
Taproot Community Support Services
Westlock, AB
- Part-time
…members, guardians and employers. This position reports to the Team…
Added 57 mins ago
DC
Team Leader, Real Property Management
Defence Construction Canada
Yellowknife, NT
- Full-time
Are you a collaborative leader with experience managing facilities, real property portfolios, contracts, and client relationships? As Team Leader, Real Property Management, you will lead a…
Added 57 mins ago
TI
Lead Equipment Operator
The Inland Group of Companies
Ottawa, ON
- Full-time
We will strive to be the leader in our industry by setting new standards and by demanding more of ourselves than our clients do. We will not rest on our accomplishments but build on them in…
Added 57 mins ago
CS
AI Security Technical Program Manager
CONFLUX SYSTEMS
Toronto, ON
- $50 to $55 CAD / hour
- Contract
This person should basically manage the team of AI security research engineers.
Added 57 mins ago
EO
Manager, Field Operations Management
Elections Ontario
Toronto, ON · North York, ON
- Temporary
If you are a highly effective leader, adept at fostering productive relationships and realizing challenging objectives, in a dynamic work environment, we encourage you to consider this…
Added 57 mins ago
TI
Aircraft Deicer
The Inland Group of Companies
Ottawa, ON
- Full-time
…highest level of customer satisfaction. We will strive to be the leader in our industry by setting new standards and by demanding more of ourselves than our clients do. We will not rest on…
Added 58 mins ago
Maintenance Team Lead- Alex & Alice Boucher Fort McKay Industrial Park
Fort McKay Group of Companies
Fort McMurray, AB
Under the direction of the Maintenance Superintendent(s), the Team Lead Supports the safe, efficient, and high-quality maintenance of heavy mining equipment by coordinating daily work…
Added 58 mins ago
MH
Housekeeping Team Lead
MasterBUILT Hotels Ltd.
ON · Kanata, Ontario
- Full-time
The Housekeeping Team Lead will be responsible to assist the department leader to ensure the cleaning of the property meets or exceeds brand and company standards. Additionally, the…
Added 58 mins ago
T
Software Engineer I
TD
Toronto, ON
- Full-time
The Risk Technology team within the Finance and Risk Platform group supports non-external-facing credit risk applications used for the Bank’s regulatory capital calculations and reporting…
Added 1 hour ago
MG
Technical Project Manager, Cybersecurity
Michael Garron Hospital
Toronto, ON
- Full-time
…Ontario’s first Ontario Health Teams (OHTs). Recognized as a leader in workplace wellness and offering a quality work environment focused on learning and development, MGH invests in people…
Added 1 hour ago
S
Senior Data Engineer
Scene+
Toronto, ON
- Full-time

Teleperformance

Operations Manager

Toronto, ON, Canada
TPCA Toronto, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 15, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Assistant Manager

Advertised as : Operations Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place ato Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Overview:

As an Operations Manager, you will play a pivotal role in overseeing and managing a group of Cluster leads or clusters within our organization. Your responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. The Operations Manager serves as the primary business contact for the client and is responsible for business continuity and customer experience.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales . You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for:

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Responsible for all client communication, conflict resolution, and compliance on client deliverables and revenue.
Ensures that client issues are dealt with in an efficient manner, informing the Director of Operations of any concerns that may arise.
Communicates the client's goals and represent the client's interests to Top Management
Reports to the Director, Operations, providing regular input on all account activity as and when required.
Ensures that all processes, procedures, and standards are in place.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting
Coach their direct report and second level towards their professional development through 1x1 and others.
Build a sales strategy and monitor the execution and effectiveness of it.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Responsible for performance improvement plans and performance appraisal reviews.
Regularly liaising with existing stakeholders to identify new business opportunities.
Advises on changes, trends, and the activities of competitors.
Ensures that all metrics are being analyzed, reported, and improved to drive the success of their accounts (Quality, Efficiency, Performance Management, Training, Service, Sales, Human Resources).
Leads Performance Improvement projects to improve performance for prioritized metrics proactively and when required using the relevant and state-of-the-art tools (i.e. Lean Six Sigma, PMP, …etc.).
Leads all support functions and team to meet organization in balance with client goals.
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.

Job Requirements:

BA/BS degree, preferred MBA or equivalent practical experience.
5+ years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market.
3+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.

Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge of Digital marketing, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.

Compensation:

Annual base salary of $90,000 CAD, plus a performance-based bonus with the potential for additional earnings.

Schedule:

Fixed schedule Monday to Friday 9 am to 6 pm.
In office setup.

Location:

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto- 250 University Avenue, Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Operations Manager oversees cluster leads to ensure efficient business operations, client satisfaction, and revenue growth. They are responsible for coaching sales teams, executing sales strategies, and managing key client relationships to meet performance quotas.

Requirements

Candidates must have a bachelor's degree and at least 5 years of sales experience in technology or internet sectors, including 3 years in a leadership role. Proficiency in performance data analysis and a strong background in digital marketing and sales strategy are required.

Skills

Sales leadership
Team management
Business strategy
Coaching
Mentoring
Performance management
Analytical proficiency
Digital marketing
Relationship building
Conflict resolution
Financial forecasting
Problem solving
Objection handling
Stakeholder management
Strategic planning

Benefits

Performance-based bonus
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
B2B Sales
Sales Leadership
Digital Marketing
Performance Management
Business Strategy
Lean Six Sigma
PMP
Financial Forecasting
Quality Assurance
Outbound Sales
Stakeholder Engagement
Business Process Outsourcing
Data Analysis
Excel
Google Sheets
Team Development
Strategic Initiatives
Revenue Growth
Compliance
Conflict Resolution
Performance Improvement Plans
Market Growth

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