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Added 3 mins ago
C
Senior Grocery Clerk (Delivery)-13th Ave Food Centre
Co-op
Medicine Hat, AB
- Full-time
Communicate effectively with the Grocery Manager and team to ensure smooth coordination of delivery schedules and store operations.
Added 3 mins ago
Store Manager
UFA Co-operative Ltd.
Stettler, AB
The Store Manager will oversee the daily operations of a Farm & Ranch Supply store. This leadership role is responsible for driving operational excellence, is a champion for safety culture,…
Added 3 mins ago
T
MDU Sales & Operations Manager
telMAX
Markham, ON
- $110,000 to $120,000 CAD / year
- Temporary
As the Sales and Operations Manager of Business/MDU Services, you are a passionate and highly driven individual with experience in the telecom industry who is excited to be part of a…
Added 3 mins ago
MI
Senior Manager, Data Analytics & Business Intelligence
Medline Industries, LP
Toronto, ON · Mississauga, ON · Spectrum
- Full-time
The Senior Manager, Data Platforms & Analytics will lead the development and ongoing evolution of Medline Canada’s data foundation, business intelligence, and analytics capabilities.
Added 3 mins ago
Manager, Learning Advisory
Scotiabank
Toronto, ON
Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 3 mins ago
IF
Manager, Surety
Intact FC
Toronto, ON · Mississauga, ON
- Full-time
Collaborate cross-functionally (claims, operations, finance, product, compliance) to improve outcomes and customer/broker experience.
Added 3 mins ago
AW
Supervisor, Transfers
Aviso Wealth
Remote, Canada
- $83,000 to $100,000 CAD / year
- Full-time
- Remote
Reporting to the Manager of Operations, the Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met. Supervisory…
Added 3 mins ago
AW
Supervisor, Transfers
Aviso Wealth
Remote, Canada
- $83,000 to $100,000 CAD / year
- Full-time
- Remote
Reporting to the Manager of Operations, the Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met. Supervisory…
Added 3 mins ago
A
Summer Student - Operational Engineering
AltaLink
Calgary, AB
- Temporary
At AltaLink, people are at the heart of our success. We are a team committed to doing the right thing for each other and our customers. We foster an environment that is inclusive,…
Added 3 mins ago
AE
Aerie - Selling Team Leader (Assistant Manager)
American Eagle Outfitters
Georgetown, ON
- Full-time
…and implementing the business strategy and leading the daily operations of the store. Your passion lies in training and coaching your team into high-performing sellers who consistently…
Added 3 mins ago
LC
Meat Department Manager Full Time Day
Loblaw Companies Limited
Dartmouth, NS
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 3 mins ago
LC
HMR Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Gibbons, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 3 mins ago
PI
Material Handler Specialist
PPG Industries
Toronto, ON · CAN - Toronto Office
- Full-time
As a Full-Time Material Handler Specialist, you will be a crucial part of our operations, ensuring that a quality product is available to our customers when they need them. Your work will…
Added 17 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Guelph, ON
- $53,500 to $58,500 CAD / year
- Full-time
…the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve strong business results. Partnering closely with the Store Manager and…
Added 17 mins ago
FT
Assistant Manager, Ponoka
Fountain Tire
Ponoka, AB
- Other
At Fountain Tire, success is centered on providing an exceptional customer experience and building strong community relationships. Managers are leaders and builders who thrive on…
Added 32 mins ago
SC
Finance Controller
Stoakley-Stewart Consultants Ltd.
Mississauga, ON
- Full-time
This is a practical, operations-driven business where finance is closely connected to daily decision-making. The successful candidate will join a company where strong accounting leadership,…
Added 32 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Guelph, ON
- $53,500 to $58,500 CAD / year
- Full-time
…the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve strong business results. Partnering closely with the Store Manager and…
Added 32 mins ago
SH
Guest Service Manager l Full-Time l Radisson Blu Toronto Downtown
Silver Hotel Group
Toronto, ON
- Full-time
In addition to the core job requirements, skill sets and work-related experience; the Guest Service Manager will illustrate the ability and passion to:
Added 33 mins ago
Clinic Manager
Passion Dental Group Inc.
Vancouver, BC
As a Clinic Manager, you’ll play a key leadership role in creating a positive experience for both patients and team members. You’ll help keep the practice running smoothly, support a strong…
Added 33 mins ago
Customer Experience Supervisor
Trudell Medical Group
St. John's, NL
You’ll report directly to the Manager, Customer Experience, and partner closely with commercial leads, finance, quality, and other internal teams – owning team performance, complex…
Added 33 mins ago
International CAN - MPD Field Supervisor
Beyond Energy Services & Technology
Paradise, NL
The MPD Field Supervisor I is responsible for supervising Managed Pressure Drilling (MPD) field operations and leading a team of MPD Field Operators to ensure the safe, efficient, and…
Added 33 mins ago
Guest Service Agent
Northland Properties
Revelstoke, BC
…hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our…
Added 33 mins ago
Front Office Manager
Northland Properties
Revelstoke, BC
…takes to grow with us? We are seeking a dynamic Front Office Manager to join our team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented,…
Added 48 mins ago
M
Client Success Associate (Bilingual, French/English)
Maple
Toronto, ON
- Full-time
3+ years of experience in a client-facing, client success, account management, or operations role - ideally in a B2B, SaaS, or service-based environment
Added 48 mins ago
SE
Assistant Food & Beverage Manager
St Eugene Golf Resort & Casino
Cranbrook, BC
- $50,000 to $60,000 CAD / year
- Full-time
This is a leadership position where you will support and oversee Food & Beverage operations across multiple outlets at St. Eugene Golf Resort & Casino, including restaurant service,…

Teleperformance

Operations Supervisor

Toronto, ON, Canada
TPCA Toronto, Canada

$47,000 annually · Full-time

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Job details

Pay: $47,000 annually
Job type: Full-time
Posting language: English
Posted: Jun 28, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

This role is responsible for directing, managing, and controlling team performance while delivering a high standard of customer experience. The position takes full ownership of team results across customer satisfaction, quality, and operational metrics, while fostering a strong people-focused and performance-driven culture.

Responsibilities

Customer

Directs, manages, and controls the performance of the team while communicating and completing transactions for customers.

Takes complete ownership of the aligned team’s performance on CSAT, Quality, NPS, and other customer metrics.

Demonstrates a strong customer orientation and makes consistent efforts to understand and respond to client needs.

Operational Excellence

Monitors adherence to Service Level Agreements (SLAs) as defined by the Client / Process, including TAT, Quality, Productivity, and Attendance.

Cascades important updates and information to the team during pre-shift briefings.

Monitors calls and provides timely feedback as agreed with Clients and Operations.

Conducts weekly quality audits and develops action plans for advisors requiring coaching and development to achieve desired performance levels.

Tracks attrition and conducts quarterly audits for leave cards and other required documentation.

Identifies process gaps and collaborates with Client, Quality, and Training teams to develop and implement solutions.

Provides regular performance updates to the Team Manager, including risks, issues, and improvement areas.

Initiates CAP, DAP, and EDP processes for disciplinary and performance-related concerns as required.

Ensures efficient and accurate leave management for the team.

Participates in monthly calibration sessions with Quality, Team Coaches, and Trainers to ensure alignment with quality standards.

People & Culture

Acts as an effective team player and resolves conflicts in a constructive and timely manner.

Guides and supports team members toward achieving individual and team objectives.

Maintains effective work behavior under pressure and adapts successfully to changing demands and conditions.

Enables development opportunities for the team through participation in various initiatives.

Assists new and existing team members by preparing development plans and tracking progress against them.

Ensures team adherence to discipline standards and TP policies.

Takes responsibility for implementing feedback and cascading opportunities identified through skip-level meetings to relevant departments.

Critical Competencies

Delivers Customer Service

Solves Problems

Communicates Effectively

Supports Colleague Development

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
Fully onsite (5 days a week)

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Operations Supervisor is responsible for managing team performance, ensuring high standards of customer experience, and meeting operational metrics such as CSAT and NPS. They also oversee quality audits, provide coaching to advisors, and ensure adherence to service level agreements.

Requirements

The role requires strong leadership skills to manage team performance and foster a culture of excellence. Candidates must be capable of monitoring operational metrics, conducting quality audits, and collaborating with various departments to implement process improvements.

Skills

Team management
Performance monitoring
SLA management
Quality auditing
Coaching
Conflict resolution
Data analysis
Process improvement
Communication
Problem solving
Leave management
Operational metrics
Feedback implementation

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career path development
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Operations Supervisor
Customer Experience
Omnichannel Support
CSAT
NPS
SLA
Quality Audits
Performance Management
Coaching
Team Leadership
Process Improvement
Leave Management
Operational Metrics
Client Relations
Training
Conflict Resolution
Workforce Management

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