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Added 9 mins ago
G
Assistant Manager, Product Operations - Toronto Premium
Gap
Georgetown, ON
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 9 mins ago
C
Performance Officer - YUL / Agent de rendement - YUL
CATSA
Montreal, QC
- $62,889 to $78,610 CAD / year
- Contract
The Canadian Air Transport Security Authority (CATSA) has 1 (one) exciting fixed-term opportunity up to March 31, 2028 within the Operations branch at the Montreal International Airport.
Added 9 mins ago
OP
Manager, Inmate Records
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Penetanguishene, ON
- $66,904 to $92,589 CAD / year
- Full-time
As the Manager, Inmate Records at Central North Correctional Centre, you will lead a specialized team responsible for inmate records administration, sentence calculations, court…
Added 10 mins ago
Senior Manager, Admissions and Enrolment
International Business University
Toronto, ON
Join one of Canada's fastest-growing universities as our Senior Manager, Admissions and Enrolment, where you will play a key role in leading student enrolment operations, supporting…
Added 10 mins ago
Principal Network Engineer
Hasbro
Montreal, QC
…complexity and security meet. You will work closely with the Senior Manager of Network & Cloud Infrastructure and partner with IAM, Cloud Infrastructure, and Security teams. Together, you…
Added 10 mins ago
Purchaser
Upper Canada Forest Products
Mississauga, ON
…time, quality and cost to support our customers and branch operations. You will build trusted supplier relationships, make informed purchasing decisions and collaborate closely with sales,…
Added 10 mins ago
Transit Supervisor - St. Thomas, ON
Voyago
St. Thomas, ON
Reporting directly to the General Manager, the Supervisor is responsible for overseeing the daily operations of all Transportation-related operations in assigned areas.
Added 10 mins ago
General Manager
ASSA ABLOY
Winnipeg, MB
The General Manager is responsible for the overall leadership, operational performance, and profitability of Wallace & Wallace, Midwest, and Shorty's. Reporting to the Managing Director,…
Added 24 mins ago
IP
assistant store manager
IGA Peachland
Peachland, BC
- $60,000 to $75,000 CAD / year
- Full-time
- On-site
…salary expectations with your application._ The Assistant Store Manager is responsible for the efficiency of the operation of the store. You will lead and manage staff to achieve the…
Added 25 mins ago
FB
Grocery Department Manager
Farm Boy Inc.
Collingwood, ON
- $55,000 to $60,000 CAD / year
- Full-time
…strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high…
Added 39 mins ago
NR
System Maintenance Electrician Certified
Niagara Region
AB
- Full-time
Under the direction of the Manager W&WW Skilled Trades, the System Maintenance Electrician plans, assembles, connects, installs, repairs, completes inspections, tests, calibrates,…
Added 39 mins ago
FB
Grocery Department Manager
Farm Boy Inc.
Collingwood, ON
- $55,000 to $60,000 CAD / year
- Full-time
…strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high…
Added 40 mins ago
Technician Instructor
Stephenson's Rental Services
Toronto, ON
Support Quality Control Manager with inspections and improving safe work practices.
Added 40 mins ago
SD
Beauty Manager, Hourly Full Time Day
Shoppers Drug Mart
Toronto, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 40 mins ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Picton, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 40 mins ago
W
(CAN) Self Checkout Attendant
Walmart
Mount Pearl, NL
- Part-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 40 mins ago
LC
Front End Department Manager Part Time Day Greenlight Requisition
Loblaw Companies Limited
Trenton, ON
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 47 mins ago
J
Field Services Specialist
Jolera
Ottawa, ON
- $55,000 to $60,000 CAD / year
- Full-time
- On-site
…is why we assembled a great team of experts to support our operations. Our people are focused, client driven and passionate about connecting users with…
Added 55 mins ago
KS
Store Manager
kate spade new york
Richmond, BC
- Full-time
As a Store Manager, you are the heartbeat of your store - leading with purpose, driving performance, and creating unforgettable customer experiences that reflect the Coach brand. You set…
Added 55 mins ago
D
Purchasing Specialist
Dilfo
Ottawa, ON
- Full-time
The Purchasing Specialist strengthens procurement discipline and provides technical and commercial support; it does not replace Project Manager accountability. The Project
Added 57 mins ago
DT
Store Manager
Dollar Tree
Orleans South, ON
- $20 to $77 CAD / hour
- Full-time
- On-site
…service and value with every shopping experience.As a Store Manager, you will be responsible for leading a team of associates to drive profitable sales. Reporting to the District Manager,…
Added 1 hour ago
NF
Project Manager, Strategy & Technology
Nature Fresh Farms
Leamington, ON
- Full-time
We are currently looking to fill a full-time, permanent position for an Enterprise Project Manager, Strategy & Technology in our Administration Department at our Leamington office.
Added 1 hour ago
PH
Administrative Secretary
Provincial Health Services Authority
Vancouver, BC
- Full-time
…miscellaneous expenses and obtaining authorization from administrative…
Added 1 hour ago
CA
Adjoint(e) administratif(ve)
Centurion Associates Inc
Montreal, QC
- Full-time
…précis des communications dans le S: Drive. Assister le Property Manager dans la préparation des travaux et des bons de commande en y joignant les devis reçus des prestataires de services,…
Added 1 hour ago
MG
Senior Client Accountant - Client Accounting / Comptable gestionnaire de client principal
Maples Group
Montreal, QC
- Full-time
Consistently recognised as one of Montreal’s Top Employers, the Maples Group established our operations in the central downtown area in 2009. Our Montreal office exemplifies our culturally…

Teleperformance

Operations Supervisor

Toronto, ON, Canada
TPCA Toronto, Canada

$47,000 annually · Full-time

Apply About employer

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Job details

Pay: $47,000 annually
Job type: Full-time
Posting language: English
Posted: Jun 28, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

This role is responsible for directing, managing, and controlling team performance while delivering a high standard of customer experience. The position takes full ownership of team results across customer satisfaction, quality, and operational metrics, while fostering a strong people-focused and performance-driven culture.

Responsibilities

Customer

Directs, manages, and controls the performance of the team while communicating and completing transactions for customers.

Takes complete ownership of the aligned team’s performance on CSAT, Quality, NPS, and other customer metrics.

Demonstrates a strong customer orientation and makes consistent efforts to understand and respond to client needs.

Operational Excellence

Monitors adherence to Service Level Agreements (SLAs) as defined by the Client / Process, including TAT, Quality, Productivity, and Attendance.

Cascades important updates and information to the team during pre-shift briefings.

Monitors calls and provides timely feedback as agreed with Clients and Operations.

Conducts weekly quality audits and develops action plans for advisors requiring coaching and development to achieve desired performance levels.

Tracks attrition and conducts quarterly audits for leave cards and other required documentation.

Identifies process gaps and collaborates with Client, Quality, and Training teams to develop and implement solutions.

Provides regular performance updates to the Team Manager, including risks, issues, and improvement areas.

Initiates CAP, DAP, and EDP processes for disciplinary and performance-related concerns as required.

Ensures efficient and accurate leave management for the team.

Participates in monthly calibration sessions with Quality, Team Coaches, and Trainers to ensure alignment with quality standards.

People & Culture

Acts as an effective team player and resolves conflicts in a constructive and timely manner.

Guides and supports team members toward achieving individual and team objectives.

Maintains effective work behavior under pressure and adapts successfully to changing demands and conditions.

Enables development opportunities for the team through participation in various initiatives.

Assists new and existing team members by preparing development plans and tracking progress against them.

Ensures team adherence to discipline standards and TP policies.

Takes responsibility for implementing feedback and cascading opportunities identified through skip-level meetings to relevant departments.

Critical Competencies

Delivers Customer Service

Solves Problems

Communicates Effectively

Supports Colleague Development

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
Fully onsite (5 days a week)

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Operations Supervisor is responsible for managing team performance, ensuring high standards of customer experience, and meeting operational metrics such as CSAT and NPS. They also oversee quality audits, provide coaching to advisors, and ensure adherence to service level agreements.

Requirements

The role requires strong leadership skills to manage team performance and foster a culture of excellence. Candidates must be capable of monitoring operational metrics, conducting quality audits, and collaborating with various departments to implement process improvements.

Skills

Team management
Performance monitoring
SLA management
Quality auditing
Coaching
Conflict resolution
Data analysis
Process improvement
Communication
Problem solving
Leave management
Operational metrics
Feedback implementation

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career path development
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Operations Supervisor
Customer Experience
Omnichannel Support
CSAT
NPS
SLA
Quality Audits
Performance Management
Coaching
Team Leadership
Process Improvement
Leave Management
Operational Metrics
Client Relations
Training
Conflict Resolution
Workforce Management

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