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Added 8 mins ago
LE
Junior Operational Improvement Specialist (In-Person)
Lynx Equity Limited
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $70,000 CAD / year
- Full-time
Lynx Equity Limited is a Canadian-based manager of private equity funds. We currently have 50 portfolio companies across North America and Europe. Our portfolio will continue to grow as we…
Added 9 mins ago
FH
Registered Nurse, Surgical Services - Inpatient - Chilliwack General Hospital
Fraser Health
Chilliwack, BC
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 9 mins ago
FH
Registered Nurse, Surgical Services - Neurosciences - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Part-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 9 mins ago
FH
Manager, Informatics
Fraser Health
Surrey, BC
- Full-time
Bring your demonstrated leadership and consultation skills to this exciting opportunity as a Manager of informatics, Digital Facilities Services and Solutions with Fraser Health's Health…
Added 9 mins ago
FH
Coordinator, Housekeeping Services
Fraser Health
Surrey, BC
- Full-time
…site. Participates in program and service delivery, planning, implementation and evaluation. Participates in the monitoring, analysis and reporting of quality assurance and control…
Added 9 mins ago
Community Health Nurse - Registered Nurse - Tri-cities Home Health
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
Added 9 mins ago
Registered Nurse, Older Adult - Specialized Seniors Clinic - New Westminster
Fraser Health
New Westminster, BC
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 9 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified - Burnaby Hospital
Fraser Health
Burnaby, BC
- Part-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 9 mins ago
FH
Business Support Assistant
Fraser Health
Surrey, BC
- Full-time
…identifies attendance issues and sets up meeting for Director/Manager and/or front line supervisor to review concerns with…
Added 9 mins ago
FH
RN, Cardiac Inpatient Units or Cardiac Interventional Day Care (DCIU; ICRU) - Abbotsford Regional Hospital and Cancer Centre
Fraser Health
Abbotsford, BC
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 9 mins ago
FH
Registered Nurse, Medicine
Fraser Health
Mission, BC
- Part-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 9 mins ago
Registered Nurse, Surgical Services - Inpatient - Eagle Ridge Hospital
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
Added 23 mins ago
NS
Scan for Safety Project Manager B8A
NHS Scotland
Saskatoon, SK
- Contract
An exciting opportunity has arisen to join the team responsible for the implementation of Scan for Safety across NHS Greater Glasgow and Clyde by undertaking the role of Band 8A Scan for…
Added 23 mins ago
NS
Scan for Safety Digital Operations Manager B8A
NHS Scotland
Saskatoon, SK
- Contract
An exciting opportunity has arisen to join the team responsible for the implementation of Scan for Safety across NHS Greater Glasgow and Clyde by undertaking the role of Band 8A Scan for…
Added 23 mins ago
CR
restaurant manager
Chuck's Roadhouse Bar & Grill
North Bay, ON
- Full-time
Participate in marketing plans and implementation
Added 53 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 53 mins ago
NB
Wealth Associate
National Bank of Canada
Mississauga, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 53 mins ago
UO
Assistant Supervisor
University of Waterloo
Waterloo, ON
- Full-time
In the absence of the Manager/Supervisor, oversee the day-to-day operations of the assigned unit(s).
Added 53 mins ago
UO
Human Resources Partner
University of Waterloo
Waterloo, ON
- Full-time
Supports departments/faculty leadership through workforce planning initiatives and provides direction on the delivery and implementation of structural changes and future of work processes
Added 53 mins ago
UO
Events Coordinator
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
…portfolio, and is responsible for the planning, coordination, implementation, and evaluation of all sessions, both in person and virtual. The Events Coordinator works closely with employers…
Added 53 mins ago
UO
Graduate Recruitment Officer
University of Waterloo
Waterloo, ON · Science Teaching Complex
- Full-time
Content development, creation, and implementation
Added 53 mins ago
UO
Clubs Assistant
University of Waterloo
Waterloo, ON · Student Life Centre
- Full-time
Generate reports for Clubs Manager and internal committees as needed.
Added 53 mins ago
UO
Director, Information Systems
University of Waterloo
Waterloo, ON
- Full-time
The Director, Information Systems, is responsible for planning, design, development, implementation and support of sustainable and secure information system and technology services to the…
Added 53 mins ago
UO
Co-op Advisor
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
Provide support to students, leveraging Account Manager and employer relationships where needed.
Added 53 mins ago
UO
Academic Services Coordinator
University of Waterloo
Waterloo, ON · Centre Environment & Info Tech
- Full-time
…services as it relates to key accountabilities. Reporting to the Manager, Academic Services and Engagement or Manager, Graduate Studies (Manager), the Academic Services Coordinator provides…

Teleperformance

Operations Supervisor

Toronto, ON, Canada
TPCA Toronto, Canada

$47,000 annually · Full-time

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Job details

Pay: $47,000 annually
Job type: Full-time
Posting language: English
Posted: Jun 28, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

This role is responsible for directing, managing, and controlling team performance while delivering a high standard of customer experience. The position takes full ownership of team results across customer satisfaction, quality, and operational metrics, while fostering a strong people-focused and performance-driven culture.

Responsibilities

Customer

Directs, manages, and controls the performance of the team while communicating and completing transactions for customers.

Takes complete ownership of the aligned team’s performance on CSAT, Quality, NPS, and other customer metrics.

Demonstrates a strong customer orientation and makes consistent efforts to understand and respond to client needs.

Operational Excellence

Monitors adherence to Service Level Agreements (SLAs) as defined by the Client / Process, including TAT, Quality, Productivity, and Attendance.

Cascades important updates and information to the team during pre-shift briefings.

Monitors calls and provides timely feedback as agreed with Clients and Operations.

Conducts weekly quality audits and develops action plans for advisors requiring coaching and development to achieve desired performance levels.

Tracks attrition and conducts quarterly audits for leave cards and other required documentation.

Identifies process gaps and collaborates with Client, Quality, and Training teams to develop and implement solutions.

Provides regular performance updates to the Team Manager, including risks, issues, and improvement areas.

Initiates CAP, DAP, and EDP processes for disciplinary and performance-related concerns as required.

Ensures efficient and accurate leave management for the team.

Participates in monthly calibration sessions with Quality, Team Coaches, and Trainers to ensure alignment with quality standards.

People & Culture

Acts as an effective team player and resolves conflicts in a constructive and timely manner.

Guides and supports team members toward achieving individual and team objectives.

Maintains effective work behavior under pressure and adapts successfully to changing demands and conditions.

Enables development opportunities for the team through participation in various initiatives.

Assists new and existing team members by preparing development plans and tracking progress against them.

Ensures team adherence to discipline standards and TP policies.

Takes responsibility for implementing feedback and cascading opportunities identified through skip-level meetings to relevant departments.

Critical Competencies

Delivers Customer Service

Solves Problems

Communicates Effectively

Supports Colleague Development

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
Fully onsite (5 days a week)

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Operations Supervisor is responsible for managing team performance, ensuring high standards of customer experience, and meeting operational metrics such as CSAT and NPS. They also oversee quality audits, provide coaching to advisors, and ensure adherence to service level agreements.

Requirements

The role requires strong leadership skills to manage team performance and foster a culture of excellence. Candidates must be capable of monitoring operational metrics, conducting quality audits, and collaborating with various departments to implement process improvements.

Skills

Team management
Performance monitoring
SLA management
Quality auditing
Coaching
Conflict resolution
Data analysis
Process improvement
Communication
Problem solving
Leave management
Operational metrics
Feedback implementation

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career path development
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Operations Supervisor
Customer Experience
Omnichannel Support
CSAT
NPS
SLA
Quality Audits
Performance Management
Coaching
Team Leadership
Process Improvement
Leave Management
Operational Metrics
Client Relations
Training
Conflict Resolution
Workforce Management

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