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Added 3 mins ago
P
account manager - sales
PiiComm
Plantagenet, ON
- From $50,000 CAD / year
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 4 mins ago
F
store manager - retail
FasGas-Whitecourt
Whitecourt, AB
- From $41.35 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 4 mins ago
GD
Parts Counter Sales Representative
Green Diamond Equipment
Stratford, PE
- Full-time
We’re looking for a motivated and customer focused Parts Counter Sales Representative to join our Stratford, PEI location.
Added 4 mins ago
SS
production operations manager
Schooner Seafoods Limited
Wedgeport, NS
- $25 to $29 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 5 mins ago
OC
manager - retail store chain
Optical Center
Vaudreuil-Dorion, QC
- $30 to $35 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 5 mins ago
FG
store manager - retail
Fas Gas Plus - Hinton
Hinton, AB
- From $41.35 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 5 mins ago
FG
store manager - retail
Fas Gas - Edson
Edson, AB
- From $41.35 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 5 mins ago
AN
assistant spa manager
Almond Nail Bar - Southglen
Winnipeg, MB
- From $33.4 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 6 mins ago
RN
assistant spa manager
Royal Nails Selkirk
Selkirk, MB
- From $38.33 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 6 mins ago
IA
Sales Representative & Account Manager
Island Acres Produce Ltd.
Albany, PE
- Full-time
We are seeking an energetic, results-driven Sales Representative & Account Manager to join our fast-paced produce trading team. In this role, you will manage end-to-end sales transactions,…
Added 8 mins ago
EP
assistant manager - food services
Emmanuel PK Restaurants
Longueuil, QC
- From $18 CAD / hour
- Full-time
- On-site
Work must be completed at the physical location. There is no option to work remotely.
Added 10 mins ago
NC
Manager Research and Development
Nutem Custom Manufacturing
Burlington, ON
- $90,000 to $100,000 CAD / year
- Full-time
- On-site
…*Overview*: Reporting to the Director R&D and Technical Services, the Manager Research & Development will be focussing on advancing the development of innovative formulations across…
Added 11 mins ago
RP
assistant store manager
Ren's Pets
Collingwood, ON
- $22 to $24 CAD / hour
- Full-time
- On-site
Added 13 mins ago
A
QC Reviewer, LBA
Altasciences
Laval, QC
- Full-time
Report quality issues or trends to the line manager and participate in resolving them.
Added 13 mins ago
Senior Technology Auditor
Rogers Communications
Brampton, ON
CISM (Certified Information Security Manager)
Added 13 mins ago
A
Facilities Maintenance Technician Level II
Altasciences
Montreal, QC
- Full-time
Involved in planning and executing special projects assigned by the Facilities Manager.
Added 13 mins ago
JF
Spécialiste en Acquisition de Talents Bilingue / Bilingual Talent Acquisition Specialist
JG fruits et légumes
Chambly, QC · J.G. Rive-Sud & Legumes Inc-Québec-JGL
- Full-time
Proficiency both in English and French. English required to communicate with manager and team members in Canada and the US (35%).
Added 13 mins ago
C
Engagement Manager - Aerospace Sector
Capgemini
Montreal, QC
- $76,336 to $166,552 CAD / year
Responsable d’Engagement (Engagement Manager) – Secteur Aérospatial
Added 13 mins ago
通
Customer Insights Manager - Loblaws
通用磨坊股份有限公司
Mississauga, ON · Toronto, ON
- Full-time
…action? General Mills Canada is looking for a Customer Insights Manager drive incredible collaboration as the Customer Insights lead for…
Added 13 mins ago
通
Associate Brand Manager
通用磨坊股份有限公司
Mississauga, ON · Toronto, ON
- Full-time
We're seeking a driven and resourceful Associate Brand Manager to join our Snacks team. This is an exciting opportunity to manage a significant portion of our Canadian snacks business,…
Added 13 mins ago
V
Associate Territory Manager
Vylor
Winnipeg, MB · ON · Quebec, QC · NA-CA-Ontario - Non-Office Based
- Full-time
Vylor has an exciting opportunity to join our team as a Pioneer Associate Territory Manager. This preparatory role is designed to develop the knowledge, skills, and experiences required to…
Added 13 mins ago
EG
Design Manager, Ductbank Package
Egis Group
Toronto, ON
- $125,000 to $175,000 CAD / year
- Full-time
In the role as Design Manager, Ductbank Package, you will be responsible for managing the complex design coordination required for the Ductbank Package. This role is accountable for the…
Added 14 mins ago
TP
dietary aide
The Pearl
Cannifton, ON
- $23.76 to $25.39 CAD / hour
- On-site
…residents. They report to the Lead Cook and to the Nutritional Care Manager, and communicate with other departments to ensure consistent and accurate outcomes. The Casual Dietary Aide is…
Added 14 mins ago
PH
sales associate
Port Hope, Doidge Building Centres Ltd RONA
Port Hope, ON
- $18 to $19 CAD / hour
- Part-time
- On-site
…sales and oversee specific sales areas designated by the Branch Manager. *Location: *This position is at the RONA store in Port Perry, Ontario. *Duties and Responsibilities, but not limited…
Added 15 mins ago
T
Business Development Manager (BDM)
Trylon
Elmira, ON
- $70,000 to $120,000 CAD / year
- Full-time
- On-site

Teleperformance

Operations Supervisor

Toronto, ON, Canada
TPCA Toronto, Canada

$47,000 annually · Full-time

Apply About employer

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Job details

Pay: $47,000 annually
Job type: Full-time
Posting language: English
Posted: Jun 28, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

This role is responsible for directing, managing, and controlling team performance while delivering a high standard of customer experience. The position takes full ownership of team results across customer satisfaction, quality, and operational metrics, while fostering a strong people-focused and performance-driven culture.

Responsibilities

Customer

Directs, manages, and controls the performance of the team while communicating and completing transactions for customers.

Takes complete ownership of the aligned team’s performance on CSAT, Quality, NPS, and other customer metrics.

Demonstrates a strong customer orientation and makes consistent efforts to understand and respond to client needs.

Operational Excellence

Monitors adherence to Service Level Agreements (SLAs) as defined by the Client / Process, including TAT, Quality, Productivity, and Attendance.

Cascades important updates and information to the team during pre-shift briefings.

Monitors calls and provides timely feedback as agreed with Clients and Operations.

Conducts weekly quality audits and develops action plans for advisors requiring coaching and development to achieve desired performance levels.

Tracks attrition and conducts quarterly audits for leave cards and other required documentation.

Identifies process gaps and collaborates with Client, Quality, and Training teams to develop and implement solutions.

Provides regular performance updates to the Team Manager, including risks, issues, and improvement areas.

Initiates CAP, DAP, and EDP processes for disciplinary and performance-related concerns as required.

Ensures efficient and accurate leave management for the team.

Participates in monthly calibration sessions with Quality, Team Coaches, and Trainers to ensure alignment with quality standards.

People & Culture

Acts as an effective team player and resolves conflicts in a constructive and timely manner.

Guides and supports team members toward achieving individual and team objectives.

Maintains effective work behavior under pressure and adapts successfully to changing demands and conditions.

Enables development opportunities for the team through participation in various initiatives.

Assists new and existing team members by preparing development plans and tracking progress against them.

Ensures team adherence to discipline standards and TP policies.

Takes responsibility for implementing feedback and cascading opportunities identified through skip-level meetings to relevant departments.

Critical Competencies

Delivers Customer Service

Solves Problems

Communicates Effectively

Supports Colleague Development

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
Fully onsite (5 days a week)

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Operations Supervisor is responsible for managing team performance, ensuring high standards of customer experience, and meeting operational metrics such as CSAT and NPS. They also oversee quality audits, provide coaching to advisors, and ensure adherence to service level agreements.

Requirements

The role requires strong leadership skills to manage team performance and foster a culture of excellence. Candidates must be capable of monitoring operational metrics, conducting quality audits, and collaborating with various departments to implement process improvements.

Skills

Team management
Performance monitoring
SLA management
Quality auditing
Coaching
Conflict resolution
Data analysis
Process improvement
Communication
Problem solving
Leave management
Operational metrics
Feedback implementation

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career path development
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Operations Supervisor
Customer Experience
Omnichannel Support
CSAT
NPS
SLA
Quality Audits
Performance Management
Coaching
Team Leadership
Process Improvement
Leave Management
Operational Metrics
Client Relations
Training
Conflict Resolution
Workforce Management

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