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Added 6 mins ago
FG
Laline - Seasonal Sales Associate (Seasonal Beauty Advisor) - Square One
Fox Group Canada Inc.
Mississauga, ON
- Part-time
…and most exciting times of the year. Reporting to the Store Manager, you will deliver exceptional customer service, share product knowledge, support sales goals, and help create a welcoming…
Added 6 mins ago
M
Night Auditor
Marriott
Toronto, ON
- Full-time
Added 6 mins ago
MI
Inventory Associate (Afternoon Shift: 3pm-11:30pm)
Medline Industries, LP
Guelph, ON
- Full-time
Reporting to the National Inventory Manager, we are seeking a detail-oriented and highly organized Inventory Associate to join our team. As an Inventory Associate, you will be responsible…
Added 6 mins ago
MI
Inventory Associate (Day Shift: 8am-4:30pm)
Medline Industries, LP
Guelph, ON
- Full-time
Reporting to the National Inventory Manager, we are seeking a detail-oriented and highly organized Inventory Associate to join our team. As an Inventory Associate, you will be responsible…
Added 6 mins ago
L
Customer Service Representative, Casual
LCBO
Windsor, ON
- Part-time
…are not guaranteed, but are scheduled in advance by the store manager. However, on occasion, you may be called in to work on short…
Added 6 mins ago
TR
Project Controller - Borden
The Redpath Group
Chapleau, ON
- Full-time
Added 17 mins ago
CH
Night Auditor
Crescent Hotels & Resorts
London, ON
- Part-time
As a Night Auditor you will be working with our Front Office Manager and Guest Services team to provide a positive guest experience from reservation to check-out, while maximizing room…
Added 17 mins ago
Q
Senior Cloud DevOps Engineer
Qfin
Toronto, ON · North York, ON
- Full-time
…security checks are built into the CI/CD pipeline from the start (shift-left security). The candidate will control how code from our development teams is reviewed, released, and deployed to…
Added 17 mins ago
SA
General Manager (ReCar & Wonder Auto)
Shift Auto Group
Halifax, NS
- Full-time
We’re looking for a General Manager to lead ReCar Halifax + Wonder Auto Lower Sackville.
Added 17 mins ago
HC
Engineered Solutions Specialist
Hilti Canada
Oakville, ON
- Full-time
Support the delivery of engineering designs for our BIM services. Attend project coordination meetings and support BIM Project Manager with client technical questions.
Added 17 mins ago
M
Inventory Associate (Afternoon Shift: 3pm-11:30pm)
Medline
Guelph, ON
- Full-time
Reporting to the National Inventory Manager, we are seeking a detail-oriented and highly organized Inventory Associate to join our team. As an Inventory Associate, you will be responsible…
Added 17 mins ago
M
Inventory Associate (Day Shift: 8am-4:30pm)
Medline
Guelph, ON
- Full-time
Reporting to the National Inventory Manager, we are seeking a detail-oriented and highly organized Inventory Associate to join our team. As an Inventory Associate, you will be responsible…
Added 21 mins ago
AM
Tue to Sat Building Manager
Alliance Maintenance Ltd.
Richmond, BC
- $22.5 CAD / hour
- Full-time
The Building Manager is the primary point of contact for building-related issues and emergencies. You'll serve the Strata Council and the Property Manager to help maintain the organization…
Added 21 mins ago
H
Assessor Coordinator Degree
HealthCareersInSask.ca
North Battleford, SK
- Full-time
Job Description: Reporting to the Manager, the incumbent is responsible for the screening and coordination of initial service requests for all programs within Mental Health and Addictions…
Added 21 mins ago
E
Casual cook
Extendicare
Red Deer, AB · LTC - Michener Hill NH (Michener Blvd.)
- Part-time
Morning Shift 6am to 2.15pm or 9:45am to 6:00 pm with weekends-
Added 21 mins ago
E
Laundry Aide
Extendicare
Winnipeg, MB · Beacon Hill Lodge
- Part-time
Reporting to the Environmental Services Manager, the Laundry Aide collects receives, washers, dries and folds linens and hangs personal clothing, in accordance with established policies and…
Added 21 mins ago
Training Supervisor, Fibreline
Domtar Products
Skookumchuck, BC
Work directly with the Department Manager to develop Line of Progression (LOP)training including training plans, competency profiles, assessment tools and evaluation methods
Added 21 mins ago
Training Supervisor, Power & Recovery
Domtar Products
Skookumchuck, BC
Work directly with the Department Manager to develop Line of Progression (LOP)training including training plans, competency profiles, assessment tools and evaluation methods
Added 21 mins ago
Senior Advisor, Nuclear Development
Independent Electricity System Operator
Canada
Tip: Before writing this section, discuss with the hiring manager how to best capture the essence of the role. This often aligns with the "Job Function" or "Summary Statement" in the…
Added 21 mins ago
Registered Nurse (N2) - Emergency 2 - SBH
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 21 mins ago
Housekeeping Aide
Winnipeg Regional Health Authority
Steinbach, MB
Anticipated shift: Days; Evenings; Weekends
Added 21 mins ago
P
Full-time Seasonal Courier Utility 493
Purolator
Edmonton, AB
- Full-time
Scheduled Shift: full-time, Monday-Sunday availability required; exact schedule varies depending upon needs (40 hours guaranteed)
Added 36 mins ago
Production Supervisor (Night Shift)
Ventura Foods
Toronto, ON
Reporting to the Production Manager, the Production Supervisor functions as an integral member of the Operations Team and shares the responsibility for establishing and maintaining a…
Added 36 mins ago
CC
Retail Sales Associate
Canna Cabana
Ottawa, ON · Rideau, Ottawa, ON
- Part-time
Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
Added 49 mins ago
J
Assistant manager, restaurant
JobsMedia.io
Courtenay, BC
- Full-time

Teleperformance

Operations Supervisor

Toronto, ON, Canada
TPCA Toronto, Canada

$47,000 annually · Full-time

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Job details

Pay: $47,000 annually
Job type: Full-time
Posting language: English
Posted: Jun 28, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

This role is responsible for directing, managing, and controlling team performance while delivering a high standard of customer experience. The position takes full ownership of team results across customer satisfaction, quality, and operational metrics, while fostering a strong people-focused and performance-driven culture.

Responsibilities

Customer

Directs, manages, and controls the performance of the team while communicating and completing transactions for customers.

Takes complete ownership of the aligned team’s performance on CSAT, Quality, NPS, and other customer metrics.

Demonstrates a strong customer orientation and makes consistent efforts to understand and respond to client needs.

Operational Excellence

Monitors adherence to Service Level Agreements (SLAs) as defined by the Client / Process, including TAT, Quality, Productivity, and Attendance.

Cascades important updates and information to the team during pre-shift briefings.

Monitors calls and provides timely feedback as agreed with Clients and Operations.

Conducts weekly quality audits and develops action plans for advisors requiring coaching and development to achieve desired performance levels.

Tracks attrition and conducts quarterly audits for leave cards and other required documentation.

Identifies process gaps and collaborates with Client, Quality, and Training teams to develop and implement solutions.

Provides regular performance updates to the Team Manager, including risks, issues, and improvement areas.

Initiates CAP, DAP, and EDP processes for disciplinary and performance-related concerns as required.

Ensures efficient and accurate leave management for the team.

Participates in monthly calibration sessions with Quality, Team Coaches, and Trainers to ensure alignment with quality standards.

People & Culture

Acts as an effective team player and resolves conflicts in a constructive and timely manner.

Guides and supports team members toward achieving individual and team objectives.

Maintains effective work behavior under pressure and adapts successfully to changing demands and conditions.

Enables development opportunities for the team through participation in various initiatives.

Assists new and existing team members by preparing development plans and tracking progress against them.

Ensures team adherence to discipline standards and TP policies.

Takes responsibility for implementing feedback and cascading opportunities identified through skip-level meetings to relevant departments.

Critical Competencies

Delivers Customer Service

Solves Problems

Communicates Effectively

Supports Colleague Development

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
Fully onsite (5 days a week)

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Operations Supervisor is responsible for managing team performance, ensuring high standards of customer experience, and meeting operational metrics such as CSAT and NPS. They also oversee quality audits, provide coaching to advisors, and ensure adherence to service level agreements.

Requirements

The role requires strong leadership skills to manage team performance and foster a culture of excellence. Candidates must be capable of monitoring operational metrics, conducting quality audits, and collaborating with various departments to implement process improvements.

Skills

Team management
Performance monitoring
SLA management
Quality auditing
Coaching
Conflict resolution
Data analysis
Process improvement
Communication
Problem solving
Leave management
Operational metrics
Feedback implementation

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career path development
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Operations Supervisor
Customer Experience
Omnichannel Support
CSAT
NPS
SLA
Quality Audits
Performance Management
Coaching
Team Leadership
Process Improvement
Leave Management
Operational Metrics
Client Relations
Training
Conflict Resolution
Workforce Management

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