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Added 2 mins ago
LC
Site Reliability Engineering I
Loblaw Companies Limited
Brampton, ON
- Full-time
The Site Reliability Engineer I will run the production environment by monitoring availability and taking a holistic view of system health. You will build tools and systems to manage…
Added 2 mins ago
Systems Operator
Hilton Food Group Plc
Brantford, ON
1. Automation System Operations & Performance Management
Added 2 mins ago
C
Sr. Quantitative Analyst, Quantitative Risk Modeling
CIBC
Toronto, ON
- Full-time
…governance, assessment, and consultation. Reporting to the Sr. Manager, the Sr. Quantitative Analyst will use tools such as Databricks, Python, SAS, and other modelling software, to execute…
Added 5 mins ago
PC
Security Guard
Pathway Communications
Markham, ON
- Contract
…structured shift handovers to maintain uninterrupted security operations in a high-security data center…
Added 21 mins ago
EI
Portfolio Business and Operations Manager
Ekagrata Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a high-potential Business and Operations Manager, 3 to 10 years into their career, to drive day-to-day business management and revenue and profitability improvement across a…
Added 21 mins ago
O|
Website Manager
OpTalent | Canada | Recruitment
Toronto, ON · Etobicoke, ON
- Full-time
…agencies (website development; SEO), the Digital Experience Manager will ensure that all company websites (including those serving the commercial business) deliver business objectives, meet…
Added 21 mins ago
S-
Manager, Information Technology
SPE - Serruya Private Equity
Markham, ON
- Full-time
Reporting to the VP of Finance, the Manager, Information Technology will oversee all aspects of IT operations, infrastructure, cybersecurity, and technology strategy across multiple…
Added 21 mins ago
J&
Retail Team Lead
JACK & JONES
Winnipeg, MB
- Full-time
Role Description The Retail Team Lead is a part-time, on-site role based in Winnipeg, MB, responsible for supporting the Store Manager in daily store operations and team leadership. This…
Added 22 mins ago
I
Operations Supervisor
Intelcom
Belleville, ON
- Full-time
The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.
Added 22 mins ago
FS
Catering & Conference Services Coordinator
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
- Full-time
…inquiries and assigning new leads to the appropriate Catering Manager based on market…
Added 37 mins ago
TC
Driver-DZ-L2, Class 3
Toromont Cat
Halifax, NS
- Full-time
…the direct link between our branch team and our customers on-site. Your professionalism, reliability, and commitment to safe driving helps maintain and strengthen our long-term customer…
Added 37 mins ago
H
Unit Retail Marketing Manager
Havergal
Oshawa, ON
- Full-time
The Unit Retail Marketing Manager (URMM) is a hands-on retail leader responsible for driving Same Store Sales (SSS), transaction, basket size, and overall retail performance at Durham…
Added 37 mins ago
UH
Communications Operator, UHN Connect
University Health Network
Toronto, ON
- Full-time
…processing all calls directed to the main listed numbers for each site requires the Operator to maintain excellent communication skills, exemplary customer service and a thorough knowledge…
Added 50 mins ago
QS
restaurant assistant manager
Quiznos Sub
Lethbridge, AB
- Full-time
Added 50 mins ago
FS
store manager - retail
Free Spirit Botanicals
Victoria, BC
- Full-time
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 50 mins ago
MP
Maintenance Technician
Midwest Property Management
Yellowknife, NT
- Full-time
This position reports to the Site Manager and/or Maintenance Manager.
Added 50 mins ago
C
Organizational Change Management (OCM) Specialist
Collabera
Toronto, ON
- $35 to $36 CAD / hour
- Contract
This is a very hands-on execution role. The hiring manager wants someone who can think strategically and provide ideas, but who is equally comfortable producing the deliverabl
Added 50 mins ago
EI
Finance and Accounting Lead
Ekagrata Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…directly with its leadership team and the group’s Business and Operations Manager, you will own the books, bring discipline to the close, and turn the numbers into decisions on the floor…
Added 50 mins ago
TI
Lead Equipment Operator
The Inland Group of Companies
Ottawa, ON
- Full-time
When the Operations Manager is not on site, the Equipment Operators will report to the Lead Operator.
Added 50 mins ago
OP
Senior Technical Engineer/Officer - Mechanical Engineering
Ontario Power Generation
Oshawa, ON
- Full-time
Reporting to the Manager, DNNP Owners Engineering, this position is responsible for the following.
Added 50 mins ago
EO
Manager, Field Operations Management
Elections Ontario
Toronto, ON · North York, ON
- Temporary
Position Title: Manager, Field Operations Management
Added 50 mins ago
LC
Quality Supervisor
Lactalis Canada
Ingleside, ON
- Full-time
The Quality Supervisor is responsible for supervising the operations of the Quality lab including Technicians, lab procedures, documentation control, and the maintenance of lab equipment…
Added 50 mins ago
CI
Project Manager – Packaging & Formula
Crystal Int'l (Group) Inc. & Crystal Claire Cosmetics Inc.
Toronto, ON · Greater Toronto Area, Canada
- $70,000 to $80,000 CAD / year
- Full-time
Job Title: Project Manager – Packaging & Formula
Added 52 mins ago
S
Lead Business Consultant, Investment Operations
SimCorp
Toronto, ON
- Full-time
At SimCorp, we facilitate the streamlining of investments, accounting, and operations for major global financial institutions. We do this through IT systems, processes, and financial…
Added 52 mins ago
SI
Continuous Improvement, Site Lead
Saputo Inc.
Georgetown, ON
- Full-time
The CI Site Lead play a key role in promoting continuous improvement in Saputo Canada operations. The CI Site Lead provides support for the Plant Manager and is responsible for identifying,…

Teleperformance

Operations Supervisor

Toronto, ON, Canada
TPCA Toronto, Canada

$47,000 annually · Full-time

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Job details

Pay: $47,000 annually
Job type: Full-time
Posting language: English
Posted: Jun 28, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

This role is responsible for directing, managing, and controlling team performance while delivering a high standard of customer experience. The position takes full ownership of team results across customer satisfaction, quality, and operational metrics, while fostering a strong people-focused and performance-driven culture.

Responsibilities

Customer

Directs, manages, and controls the performance of the team while communicating and completing transactions for customers.

Takes complete ownership of the aligned team’s performance on CSAT, Quality, NPS, and other customer metrics.

Demonstrates a strong customer orientation and makes consistent efforts to understand and respond to client needs.

Operational Excellence

Monitors adherence to Service Level Agreements (SLAs) as defined by the Client / Process, including TAT, Quality, Productivity, and Attendance.

Cascades important updates and information to the team during pre-shift briefings.

Monitors calls and provides timely feedback as agreed with Clients and Operations.

Conducts weekly quality audits and develops action plans for advisors requiring coaching and development to achieve desired performance levels.

Tracks attrition and conducts quarterly audits for leave cards and other required documentation.

Identifies process gaps and collaborates with Client, Quality, and Training teams to develop and implement solutions.

Provides regular performance updates to the Team Manager, including risks, issues, and improvement areas.

Initiates CAP, DAP, and EDP processes for disciplinary and performance-related concerns as required.

Ensures efficient and accurate leave management for the team.

Participates in monthly calibration sessions with Quality, Team Coaches, and Trainers to ensure alignment with quality standards.

People & Culture

Acts as an effective team player and resolves conflicts in a constructive and timely manner.

Guides and supports team members toward achieving individual and team objectives.

Maintains effective work behavior under pressure and adapts successfully to changing demands and conditions.

Enables development opportunities for the team through participation in various initiatives.

Assists new and existing team members by preparing development plans and tracking progress against them.

Ensures team adherence to discipline standards and TP policies.

Takes responsibility for implementing feedback and cascading opportunities identified through skip-level meetings to relevant departments.

Critical Competencies

Delivers Customer Service

Solves Problems

Communicates Effectively

Supports Colleague Development

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
Fully onsite (5 days a week)

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Operations Supervisor is responsible for managing team performance, ensuring high standards of customer experience, and meeting operational metrics such as CSAT and NPS. They also oversee quality audits, provide coaching to advisors, and ensure adherence to service level agreements.

Requirements

The role requires strong leadership skills to manage team performance and foster a culture of excellence. Candidates must be capable of monitoring operational metrics, conducting quality audits, and collaborating with various departments to implement process improvements.

Skills

Team management
Performance monitoring
SLA management
Quality auditing
Coaching
Conflict resolution
Data analysis
Process improvement
Communication
Problem solving
Leave management
Operational metrics
Feedback implementation

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career path development
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Operations Supervisor
Customer Experience
Omnichannel Support
CSAT
NPS
SLA
Quality Audits
Performance Management
Coaching
Team Leadership
Process Improvement
Leave Management
Operational Metrics
Client Relations
Training
Conflict Resolution
Workforce Management

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