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Added 2 mins ago
TH
Lumber Associate Part-Time - 7245 Regina Northwest
The Home Depot Canada
Regina, SK
- Part-time
Added 4 mins ago
Assistant Works Supervisor
Department of Transportation and Infrastructure
Stony Mountain, MB
The Assistant Works Supervisor works as a member of a crew operating specialized equipment or tools specific to the Bridge Maintenance Program. In the absence of the Area Works Supervisor,…
Added 7 mins ago
RP
accounts receivable specialist
Reliable Parts
Coquitlam, BC
- From $25 CAD / hour
- Full-time
- On-site
…leader.Position Purpose:This position reports to the Accounts Receivable Supervisor. The accounts receivable Specialist is responsible for ensuring the timeliness and accuracy of payments…
Added 8 mins ago
TH
food service supervisor
Tim Hortons (Eagle Ridge)
Fort McMurray, AB
- $18.3 to $19.3 CAD / hour
- Full-time
- On-site
Added 8 mins ago
SM
early childhood educator (ECE)
St. Maurice Daycare Inc.
Winnipeg, MB
- From $28.36 CAD / hour
- Full-time
- On-site
Observe children for signs of potential learning or behavioural problems and prepare reports for parents, guardians or supervisor
Added 8 mins ago
LI
warehouse worker - material handling
Loblaws Inc.
Regina, SK
- From $19.15 CAD / hour
- Full-time
- On-site
…inspect and report any unsafe vehicles or conditions to your Supervisor Join a team committed to helping you grow your career, and one that provides new opportunities. We offer a…
Added 10 mins ago
D
accounting supervisor
DAIWA
Markham, ON
- $50,000 to $54,000 CAD / year
- Full-time
- On-site
Job Title: *Accounting Supervisor*Location: Markham, ON Job Type: Full-time, Permanent Salary Range: *$50,000 ? $54,000 per year * *Job Summary* We are seeking a detail-oriented and highly…
Added 10 mins ago
Social Assistance Worker
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This is a professional support position, which reports directly to a Clinical Program Supervisor and works collaboratively with Social Workers and other team members in the daily provision…
Added 10 mins ago
A-
industrial electrician
AGS - Cambridge
Cambridge, ON
- $41 CAD / hour
- Full-time
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Added 17 mins ago
SI
Housekeeping
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- Temporary
Clean and restock housekeeping cart; notify Supervisor when supplies are low;
Added 17 mins ago
LC
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Added 17 mins ago
GC
warehouse supervisor
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Added 17 mins ago
DG
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Follow direction of the Supervisor regarding daily production schedule and activities
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Seasonal Operator - Class 1 or 3, Lillooet
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Added 17 mins ago
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Seasonal Operator - Class 1 or 3, Williams Lake
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Added 17 mins ago
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Seasonal Operator - Class 1 or 3, Meziadin
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Added 17 mins ago
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Seasonal Operator - Class 1 or 3, Stewart
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Added 17 mins ago
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Seasonal Operator - Class 1 or 3, Smithers
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Added 17 mins ago
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Follow direction of the Supervisor regarding daily production schedule and activities
Added 17 mins ago
DG
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Follow direction of the Supervisor regarding daily production schedule and activities

Teleperformance

Operations Supervisor

Toronto, ON, Canada
TPCA Toronto, Canada

$47,000 annually · Full-time

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Job details

Pay: $47,000 annually
Job type: Full-time
Posting language: English
Posted: Jun 28, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

This role is responsible for directing, managing, and controlling team performance while delivering a high standard of customer experience. The position takes full ownership of team results across customer satisfaction, quality, and operational metrics, while fostering a strong people-focused and performance-driven culture.

Responsibilities

Customer

Directs, manages, and controls the performance of the team while communicating and completing transactions for customers.

Takes complete ownership of the aligned team’s performance on CSAT, Quality, NPS, and other customer metrics.

Demonstrates a strong customer orientation and makes consistent efforts to understand and respond to client needs.

Operational Excellence

Monitors adherence to Service Level Agreements (SLAs) as defined by the Client / Process, including TAT, Quality, Productivity, and Attendance.

Cascades important updates and information to the team during pre-shift briefings.

Monitors calls and provides timely feedback as agreed with Clients and Operations.

Conducts weekly quality audits and develops action plans for advisors requiring coaching and development to achieve desired performance levels.

Tracks attrition and conducts quarterly audits for leave cards and other required documentation.

Identifies process gaps and collaborates with Client, Quality, and Training teams to develop and implement solutions.

Provides regular performance updates to the Team Manager, including risks, issues, and improvement areas.

Initiates CAP, DAP, and EDP processes for disciplinary and performance-related concerns as required.

Ensures efficient and accurate leave management for the team.

Participates in monthly calibration sessions with Quality, Team Coaches, and Trainers to ensure alignment with quality standards.

People & Culture

Acts as an effective team player and resolves conflicts in a constructive and timely manner.

Guides and supports team members toward achieving individual and team objectives.

Maintains effective work behavior under pressure and adapts successfully to changing demands and conditions.

Enables development opportunities for the team through participation in various initiatives.

Assists new and existing team members by preparing development plans and tracking progress against them.

Ensures team adherence to discipline standards and TP policies.

Takes responsibility for implementing feedback and cascading opportunities identified through skip-level meetings to relevant departments.

Critical Competencies

Delivers Customer Service

Solves Problems

Communicates Effectively

Supports Colleague Development

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
Fully onsite (5 days a week)

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Operations Supervisor is responsible for managing team performance, ensuring high standards of customer experience, and meeting operational metrics such as CSAT and NPS. They also oversee quality audits, provide coaching to advisors, and ensure adherence to service level agreements.

Requirements

The role requires strong leadership skills to manage team performance and foster a culture of excellence. Candidates must be capable of monitoring operational metrics, conducting quality audits, and collaborating with various departments to implement process improvements.

Skills

Team management
Performance monitoring
SLA management
Quality auditing
Coaching
Conflict resolution
Data analysis
Process improvement
Communication
Problem solving
Leave management
Operational metrics
Feedback implementation

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career path development
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Operations Supervisor
Customer Experience
Omnichannel Support
CSAT
NPS
SLA
Quality Audits
Performance Management
Coaching
Team Leadership
Process Improvement
Leave Management
Operational Metrics
Client Relations
Training
Conflict Resolution
Workforce Management

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