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Added 1 min ago
CF
Restaurant manager
Chopstix Filipino Restaurant - Macleod
Calgary, AB
- From $55 CAD / hour
- Full-time
- On-site
Added 2 mins ago
M
Restaurant assistant manager
Makilala
Toronto, ON
- $27 to $35 CAD / hour
- Full-time
- On-site
Added 6 mins ago
SQ
Restaurant manager
Shawarma Queens
Brampton, ON
- From $37 CAD / hour
- Full-time
- On-site
Added 12 mins ago
CF
Business Development Manager
CI Financial
Vancouver, BC
- Full-time
Perform account management and customer service duties for established clients
Added 12 mins ago
NS
2627-205 - Student Accessibility Specialist (PS4) - Lunenburg Campus
Nova Scotia Community College - NSCC
Bridgewater, NS
- Part-time
…passionate about supporting students and providing excellent customer…
Added 12 mins ago
RD
Clerk, Environmental Services
Regional District of North Okanagan
Coldstream, BC
- Full-time
…sciences or a related program, supplemented by exceptional customer service…
Added 12 mins ago
SI
Waitstaff
Shannex Incorporated
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Temporary
At least one year of experience with serving food or demonstrated experience in customer service
Added 12 mins ago
NS
2627-201 - Campus Library Technician (TS8) - Ivany Campus
Nova Scotia Community College - NSCC
Dartmouth, NS
- Temporary
You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction.
Added 12 mins ago
MU
Accounting Technician ll - Accounts Payable, Financial Services
MacEwan University
AB · Edmonton, AB
- Full-time
…partnerships with key stakeholders, and providing outstanding customer service…
Added 13 mins ago
Support and Test Equipment Specialist
L3Harris Technologies
NS · Shearwater, Nova
Reporting directly to the CFO Associate Manager, the Support and Test Equipment (STE) Support Specialist is responsible to perform scheduled and corrective maintenance of CH148 Aircraft…
Added 16 mins ago
KS
Field sales manager
Kognitive Sales Solutions
Windsor, ON
- $17.95 to $22 CAD / hour
- Full-time
Added 20 mins ago
TC
Bar manager
The Cambie Bar & Grill LTD
Vancouver, BC
- From $80,000 CAD / year
- Full-time
- On-site
Added 28 mins ago
FS
Team Member
Firehouse Subs - Calgary North/Airdrie
Calgary, AB
- $15.5 to $16 CAD / hour
- Full-time
REPORTS TO: General Manager/Assistant Manager/Shift Leader
Added 29 mins ago
S
Assistant manager, restaurant
Subway
Courtenay, BC
- From $29 CAD / hour
- Full-time
- On-site
Added 30 mins ago
S
Assistant manager, restaurant
Subway
Comox, BC
- From $39 CAD / hour
- Full-time
- On-site
Added 37 mins ago
LB
Manager, restaurant
La Belle et La Boeuf Gatineau
Gatineau, QC
- From $36 CAD / hour
- Full-time
- On-site
Added 40 mins ago
CN
Nail salon manager
CT Nails
Lloydminster, AB
- From $38 CAD / hour
- Full-time
- On-site
Added 41 mins ago
WG
Restaurant manager
Wells Gray Inn Restaurant & Bar
Clearwater, BC
- $20 to $28 CAD / hour
- Full-time
- On-site
Added 42 mins ago
S
shift supervisor - Store# 17292, ROUTE 132 AND JOGUES
Starbucks
Delson, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 42 mins ago
S
shift supervisor - Store# 04064, SOURCES & HYMUS
Starbucks
Dollard-Des Ormeaux, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 42 mins ago
S
shift supervisor - Store# 15733, ST. CHARLES & HYMUS
Starbucks
Kirkland, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 42 mins ago
S
shift supervisor - Store# 61239, DORVAL, 1250 HERRON
Starbucks
Dorval, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 42 mins ago
S
shift supervisor - Store# 63880, BROSSARD, BLVD TASCHEREAU
Starbucks
Brossard, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 42 mins ago
S
shift supervisor - Store# 25787, NEWMAN & SHEVCHENKO
Starbucks
Montreal, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 42 mins ago
E-
Asset manager - Wind turbine performance / Gestionnaire d'actifs - Performances des éoliennes
ENERCON - Sweden
Montreal, QC
- Full-time
…respect de normes de qualité, et la conclusion de contrats de service à long terme. Nous sommes devenus une référence mondiale en matière de fiabilité et de performance. Avec une gamme de…

Teleperformance

Real Time Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

Salary: $23.43/hourly + overnight premium ($24.43)

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Job details

Pay: Salary: $23.43/hourly + overnight premium ($24.43)
Posting language: English
Posted: Oct 8, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Real Time Analyst

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4- 100% On-site

Reports to: BA Supervisor

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Salary: $23.43/hourly + overnight premium ($24.43)

About the job

As a Real Time Analyst, you will be responsible for managing intraday performance to ensure service levels, occupancy, and schedule adherence meet established targets. You will monitor real-time operations, make proactive adjustments, and collaborate closely with Supervisors, Operations Managers, and Support teams to maintain optimal performance. Regular real-time communication with clients is essential, requiring you to respond quickly to changing conditions and help keep operations running at peak efficiency.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Would act as the first point of contact for all service-related escalations occurring on account of issues such as call routing, technical glitches, unscheduled absence OR any other.
Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ACW/BREAKS & SHIFTS.
Would ensure availability of analysts on phones as per the business model requirement.
Real time queue monitoring (RTQM)
Intraday reporting (Hourly Interval Reports, Productivity Reports)
Client Interaction
Would perform other related duties & assignments as required by the Manager.
Self-motivated and able to perform efficiently and effectively with minimum supervision.
Sound understanding of looking through reports and sharp analytical skills.

Required skill

Should have knowledge of MS Office applications (Excel/Google Sheet, MS-word)
Good Evaluating/Analytical skills and ability to demonstrate reasons for a change.
Self-motivated and able to perform efficiently and effectively with minimum supervision.
A pleasing personality with a professional, positive, service-oriented attitude.

Critical competencies for the position

Mathematical skill and communication Skill (Oral and Written)
Team player and flexible for all shifts
Self motivated, presentation skills, and public speaking
Knowledge of Knowledge of IEX and Genesyst
Good with logical & analytical skills
Taking initiatives to streamline processes and focus areas
Hands on with excel & MS office

Domain / functional expertise areas:

Analytical skills
Excel skills
Power BI will be an advantage

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid 5 weeks training, 2 weeks annual leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

100% On-site
Training Hours of Operations: 5 weeks of training and nesting and 4 weeks of ticketing

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Real Time Analyst manages intraday performance to ensure service levels, occupancy, and schedule adherence meet established targets. They act as the first point of contact for service-related escalations and monitor real-time floor activities to maintain operational efficiency.

Requirements

Candidates must have a High School Diploma and proficiency in MS Office applications, specifically Excel. Strong analytical, mathematical, and communication skills are required, along with the ability to work flexible shifts.

Skills

Real time analysis
Queue monitoring
Intraday reporting
Excel
Google sheets
MS Office
IEX
Genesys
Analytical skills
Mathematical skills
Communication skills
Public speaking
Presentation skills
Process improvement
Data documentation

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career development plan
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Real Time Analyst
Contact Center
BPO
Intraday Performance
Service Levels
Occupancy
Schedule Adherence
RTQM
Productivity Reports
MS Office
Excel
Google Sheets
IEX
Genesys
Power BI
Analytical Skills
Communication
Operations Management
Client Interaction

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