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Added 8 mins ago
NB
Associate
National Bank of Canada
Baie-Comeau, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 8 mins ago
IR
Production Supervisor
Ingersoll Rand
Acheson, AB
- Full-time
We are seeking an experienced and driven Operations Supervisor to oversee and coordinate various aspects of the shop and operations workflow. The ideal candidate will manage a team of 10…
Added 8 mins ago
P&
Ingenieur(e) de projets / Project Engineer
Pratt & Whitney
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 8 mins ago
LC
Ingénieur senior (Gestionnaire, projet ingénierie)
Lactalis Canada
Granby, QC
- Full-time
The Project Manager is responsible for the planning, design, execution, and completion of projects within strict timelines, while ensuring budget compliance and delivering technically sound…
Added 8 mins ago
R
Property Manager
RaisaHR
AB · Edmonton, AB
- Full-time
Our client is looking for an experienced, RECA-licensed Property Manager to oversee a portfolio of multifamily residential properties and play a key role in supporting the company's…
Added 8 mins ago
CS
Quality Engineer
Cooper Standard
Stratford, ON
- Full-time
We currently have an opening for a Quality Engineer for our Stratford Sealing operations, located at 703 Douro St, Stratford, Ontario. This position offers a competitive salary of…
Added 8 mins ago
P&
Gestionnaire principal, stratégies de tarification et transactions / Senior Manager, Pricing & Lifecycle Strategy
Pratt & Whitney
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 8 mins ago
DL
Apply HR Specialist
DynaIndustrial LP
Saskatoon, SK
- Full-time
…We are looking for an HR Specialist to support our Saskatoon operations and play a key role in recruitment, employee relations, training, engagement, and workforce…
Added 8 mins ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON
- Full-time
…applications and services. This role operates within the Technology Operations team with primary accountability for Incident Management, Change Management, Problem Management, Database…
Added 9 mins ago
L
Senior Patent & IP Counsel
Lyten
Burlington, ON
- Full-time
…battery, concrete, composites, and sensors. This is both a manager and a practitioner role: Lyten is looking for someone who will personally do some of the work of protecting its IP, not…
Added 9 mins ago
A
Manager, Data Engineering
Avanade
Toronto, ON
- Full-time
Awareness of channels to market and how to work in a Microsoft and partner eco-system to ensure Customer Success.
Added 22 mins ago
HP
Branch Manager
HCR Permanent Search
St. Thomas, ON
- $65,000 to $85,000 CAD / year
- Full-time
…organization in St. Thomas, Ontario. They are searching for a Branch Manager to oversee branch operations, business development, recruitment activities, client relationships, and financial…
Added 22 mins ago
S
Produce - Clerk Produce (Part-Time)
Sobeys
Toronto, ON · Etobicoke, ON
- Part-time
A day in the life of a Produce Clerk: As a customer yourself, you know how important it is to find exactly the produce you are looking for. Maintaining a well-stocked department so that the…
Added 22 mins ago
SC
Manager, Customer Experience
Sysco Canada Inc.
Calgary, AB
- Full-time
…distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the…
Added 22 mins ago
TB
Senior Manager, Supply Chain Analytics
The Beer Store
Bolton, ON
- Full-time
…our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and our Corporate Office, we form one large team that is passionate about the beer business. The Beer…
Added 23 mins ago
SO
Sales Manager
Source Office Furniture & Systems Ltd.
AB · Edmonton, AB
- Full-time
…throughout Canada. We pride ourselves in offering unsurpassed customer service and a collaborative team environment where every employee is a part of our success. We are a rapidly growing…
Added 23 mins ago
R
Junior Electrician- Electrical Apprentice
Reel
Stoney Creek, NB
- Full-time
Reporting to the Operations Manager and working alongside experienced electricians, the Junior Electrician performs/ Electrical Apprentice support the electrical installation and assembly…
Added 23 mins ago
NB
Wealth Associate National Bank Financial
National Bank Financial
AB · Edmonton, AB
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 23 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Port Moody, BC
- Full-time
A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customer service to our customers every…
Added 23 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Pitt Meadows, BC
- Full-time
A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customer service to our customers every…
Added 23 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Port Coquitlam, BC
- Full-time
A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customer service to our customers every…
Added 23 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Port Moody, BC
- Full-time
A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customer service to our customers every…
Added 23 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Port Coquitlam, BC
- Full-time
A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customer service to our customers every…
Added 23 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Port Coquitlam, BC
- Full-time
A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customer service to our customers every…
Added 23 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Vancouver, BC
- Full-time
A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customer service to our customers every…

Teleperformance

Real Time Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

Salary: $23.43/hourly + overnight premium ($24.43)

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Job details

Pay: Salary: $23.43/hourly + overnight premium ($24.43)
Posting language: English
Posted: Oct 8, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Real Time Analyst

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4- 100% On-site

Reports to: BA Supervisor

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Salary: $23.43/hourly + overnight premium ($24.43)

About the job

As a Real Time Analyst, you will be responsible for managing intraday performance to ensure service levels, occupancy, and schedule adherence meet established targets. You will monitor real-time operations, make proactive adjustments, and collaborate closely with Supervisors, Operations Managers, and Support teams to maintain optimal performance. Regular real-time communication with clients is essential, requiring you to respond quickly to changing conditions and help keep operations running at peak efficiency.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Would act as the first point of contact for all service-related escalations occurring on account of issues such as call routing, technical glitches, unscheduled absence OR any other.
Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ACW/BREAKS & SHIFTS.
Would ensure availability of analysts on phones as per the business model requirement.
Real time queue monitoring (RTQM)
Intraday reporting (Hourly Interval Reports, Productivity Reports)
Client Interaction
Would perform other related duties & assignments as required by the Manager.
Self-motivated and able to perform efficiently and effectively with minimum supervision.
Sound understanding of looking through reports and sharp analytical skills.

Required skill

Should have knowledge of MS Office applications (Excel/Google Sheet, MS-word)
Good Evaluating/Analytical skills and ability to demonstrate reasons for a change.
Self-motivated and able to perform efficiently and effectively with minimum supervision.
A pleasing personality with a professional, positive, service-oriented attitude.

Critical competencies for the position

Mathematical skill and communication Skill (Oral and Written)
Team player and flexible for all shifts
Self motivated, presentation skills, and public speaking
Knowledge of Knowledge of IEX and Genesyst
Good with logical & analytical skills
Taking initiatives to streamline processes and focus areas
Hands on with excel & MS office

Domain / functional expertise areas:

Analytical skills
Excel skills
Power BI will be an advantage

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid 5 weeks training, 2 weeks annual leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

100% On-site
Training Hours of Operations: 5 weeks of training and nesting and 4 weeks of ticketing

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Real Time Analyst manages intraday performance to ensure service levels, occupancy, and schedule adherence meet established targets. They act as the first point of contact for service-related escalations and monitor real-time floor activities to maintain operational efficiency.

Requirements

Candidates must have a High School Diploma and proficiency in MS Office applications, specifically Excel. Strong analytical, mathematical, and communication skills are required, along with the ability to work flexible shifts.

Skills

Real time analysis
Queue monitoring
Intraday reporting
Excel
Google sheets
MS Office
IEX
Genesys
Analytical skills
Mathematical skills
Communication skills
Public speaking
Presentation skills
Process improvement
Data documentation

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career development plan
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Real Time Analyst
Contact Center
BPO
Intraday Performance
Service Levels
Occupancy
Schedule Adherence
RTQM
Productivity Reports
MS Office
Excel
Google Sheets
IEX
Genesys
Power BI
Analytical Skills
Communication
Operations Management
Client Interaction

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