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Added 14 mins ago
NM
Corporate Precision Agriculture Manager
Nelson Motors and Equipment
Avonlea, SK
- Full-time
…across the organization. The Corporate Precision Agriculture Manager will drive the dealer strategy for solutions enabled by the John Deere Precision Agriculture strategy and other aligned…
Added 14 mins ago
LC
Pharmacy Manager, Hourly Full Time Day
Loblaw Companies Limited
Calgary, AB
- Full-time
Added 14 mins ago
GT
Administrative Assistant – Bathurst
Guardian Tanks
Saint-Quentin, NB
- Full-time
Work Location: 2516 Middle River, Bathurst, New Brunswick Employment Status: Permanent, full-time position Work Schedule: 40 hours per week Start Date: Starting September 21, 2026
Added 14 mins ago
LC
Front Store Manager, Salaried Full Time Day
Loblaw Companies Limited
West Kelowna, BC
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 14 mins ago
LC
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Ottawa, ON · Nepean, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 14 mins ago
LC
Pharmacy Manager, Hourly Part Time Day
Loblaw Companies Limited
Red Deer, AB
- Part-time
Added 14 mins ago
LC
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Prince Edward, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 14 mins ago
LC
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Belleville, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 14 mins ago
P
Gérant(e) Beauté, salarié(e) – SDMR temps partiel jour
Pharmaprix
L'Île-Perrot, QC
- Part-time
Added 14 mins ago
LC
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
West Kelowna, BC
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 14 mins ago
LC
Front Store Manager, Salaried Full Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 14 mins ago
LC
Front Store Manager, Salaried Full Time Flexible Shifts
Loblaw Companies Limited
Saanichton, BC
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 14 mins ago
P
Gérant(e) de l’avant du magasin, salarié(e) – PHX temps plein jour
Pharmaprix
Quebec, QC
- Full-time
Added 14 mins ago
LC
Post Office Manager, Hourly Full Time Day
Loblaw Companies Limited
Winnipeg, MB
- Full-time
Added 14 mins ago
WC
(CAN) Associé, produits consommables
Walmart Canada
Val-d'Or, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 14 mins ago
WC
Temp. Cashier
Walmart Canada
Greenwood, NS
- Contract
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 14 mins ago
WC
Directs Store Delivery Associate
Walmart Canada
Airdrie, AB
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 14 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Kamloops, BC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 14 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Kamloops, BC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 14 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Georgetown, ON
- Contract
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 14 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Kamloops, BC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 14 mins ago
WC
(CAN) Over-the-Counter Associate (Temporary 3 months)
Walmart Canada
Toronto, ON · Scarborough, ON
- Contract
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
Added 15 mins ago
W
(CAN) Associé, produits consommables
Walmart
Val-d'Or, QC
- Full-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 15 mins ago
W
(CAN) Asset Protection Associate
Walmart
Kamloops, BC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 15 mins ago
K
Quality Technician II
Kenvue
Guelph, ON
- Full-time
This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.

Teleperformance

Real Time Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

Salary: $23.43/hourly + overnight premium ($24.43)

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Job details

Pay: Salary: $23.43/hourly + overnight premium ($24.43)
Posting language: English
Posted: Oct 8, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Real Time Analyst

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4- 100% On-site

Reports to: BA Supervisor

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Salary: $23.43/hourly + overnight premium ($24.43)

About the job

As a Real Time Analyst, you will be responsible for managing intraday performance to ensure service levels, occupancy, and schedule adherence meet established targets. You will monitor real-time operations, make proactive adjustments, and collaborate closely with Supervisors, Operations Managers, and Support teams to maintain optimal performance. Regular real-time communication with clients is essential, requiring you to respond quickly to changing conditions and help keep operations running at peak efficiency.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Would act as the first point of contact for all service-related escalations occurring on account of issues such as call routing, technical glitches, unscheduled absence OR any other.
Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ACW/BREAKS & SHIFTS.
Would ensure availability of analysts on phones as per the business model requirement.
Real time queue monitoring (RTQM)
Intraday reporting (Hourly Interval Reports, Productivity Reports)
Client Interaction
Would perform other related duties & assignments as required by the Manager.
Self-motivated and able to perform efficiently and effectively with minimum supervision.
Sound understanding of looking through reports and sharp analytical skills.

Required skill

Should have knowledge of MS Office applications (Excel/Google Sheet, MS-word)
Good Evaluating/Analytical skills and ability to demonstrate reasons for a change.
Self-motivated and able to perform efficiently and effectively with minimum supervision.
A pleasing personality with a professional, positive, service-oriented attitude.

Critical competencies for the position

Mathematical skill and communication Skill (Oral and Written)
Team player and flexible for all shifts
Self motivated, presentation skills, and public speaking
Knowledge of Knowledge of IEX and Genesyst
Good with logical & analytical skills
Taking initiatives to streamline processes and focus areas
Hands on with excel & MS office

Domain / functional expertise areas:

Analytical skills
Excel skills
Power BI will be an advantage

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid 5 weeks training, 2 weeks annual leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

100% On-site
Training Hours of Operations: 5 weeks of training and nesting and 4 weeks of ticketing

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Real Time Analyst manages intraday performance to ensure service levels, occupancy, and schedule adherence meet established targets. They act as the first point of contact for service-related escalations and monitor real-time floor activities to maintain operational efficiency.

Requirements

Candidates must have a High School Diploma and proficiency in MS Office applications, specifically Excel. Strong analytical, mathematical, and communication skills are required, along with the ability to work flexible shifts.

Skills

Real time analysis
Queue monitoring
Intraday reporting
Excel
Google sheets
MS Office
IEX
Genesys
Analytical skills
Mathematical skills
Communication skills
Public speaking
Presentation skills
Process improvement
Data documentation

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career development plan
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Real Time Analyst
Contact Center
BPO
Intraday Performance
Service Levels
Occupancy
Schedule Adherence
RTQM
Productivity Reports
MS Office
Excel
Google Sheets
IEX
Genesys
Power BI
Analytical Skills
Communication
Operations Management
Client Interaction

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