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Added 10 mins ago
C
Accounts Receivable Coordinator
CPCS
ON · Ontario, Canada
- $50,000 to $58,000 CAD / year
- Full-time
…solutions = Better lives. By joining a global employee-owned management consulting firm, you’ll tackle big challenges that shape economies and communities…
Added 10 mins ago
T
Area Manager, Recycling Operations
Technifite
ON · Ontario, Canada
- Full-time
We’re hiring an Area Manager to lead five Material Recovery Facilities (MRFs) across Canada. You’ll own safety, financial results, people leadership, and continuous improvement across the…
Added 11 mins ago
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(CAN) Consumables Associate
Walmart
Whitehorse, YT
- Part-time
3. Resolves customer issues and refers concerns to management where appropriate.
Added 11 mins ago
W
Manager, Portfolio Management
Walmart
Mississauga, ON
- Full-time
Licensee portfolio management support includes facilitating licensee agreement approvals, ensuring compliance with laws and mitigation strategies, and providing input into budget forecasts…
Added 11 mins ago
W
(CAN) Pharmacy Assistant (Part Time)
Walmart
London, ON
- Part-time
7. Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 11 mins ago
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(CAN) Over-The-Counter Associate (Part Time)
Walmart
London, ON
- Part-time
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
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(CAN) Consumables Associate
Walmart
Edmonton, AB
- Part-time
3. Resolves customer issues and refers concerns to management where appropriate.
Added 11 mins ago
LN
Assistant Technical Director - HISTORY, Ottawa
Live Nation Entertainment
Ottawa, ON
- Part-time
Assist in providing information to assist Technical Director in communications with Venue and Corporate Management.
Added 11 mins ago
HF
Generalist - People and Safety
Hollyburn Family Services Ltd.
North Vancouver, BC
- $60,000 to $80,000 CAD / year
- Full-time
…on employee relations, workplace health and safety, injury management, accommodations, and return-to-work…
Added 11 mins ago
HH
1620-Cook (Full-Time)
Hamilton Health Sciences Volunteer Association
Hamilton, ON
- Up to $24.75 CAD / hour
- Full-time
As Cook, you will be responsible for assisting the Chef Manager in daily food production and the oversight of all food production activities including catering. The Cook works cooperatively…
Added 11 mins ago
HH
1619-Receiver, McMaster Children's Hospital (Full-Time)
Hamilton Health Sciences Volunteer Association
Hamilton, ON
- Up to $22.5 CAD / hour
- Full-time
Follows up with Manager to ensure credits are received
Added 11 mins ago
HMR Clerk
STONG'S MARKETS LIMITED
North Vancouver, BC
Excellent time management skills with a proven
Added 11 mins ago
Express Shopper
STONG'S MARKETS LIMITED
North Vancouver, BC
Excellent time management skills with a proven
Added 25 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Whitehorse, YT
- Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 25 mins ago
WC
Préposé aux livraisons directes à la succursale
Walmart Canada
Saint-Léonard, NB · St Leonard, NB
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 25 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 25 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
AB · Edmonton, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 25 mins ago
(CAN) Over-The-Counter Associate (Part Time)
Walmart Canada
London, ON
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
Added 25 mins ago
WC
(CAN) Leader de nuit
Walmart Canada
Trois-Rivières, QC
- Full-time
Assists in providing direction and coordinating overnight stocking activities based on communicated priorities from the Overnight Assistant Manager and the daytime management team.
Added 25 mins ago
WC
(CAN) Associé, cosmétiques
Walmart Canada
Levis, QC
- Full-time
…purchase decisions, and resolves concerns or refers them to management when…
Added 25 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Listowel, ON
- Full-time
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 25 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Levis, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 25 mins ago
WC
(CAN) Customer Service Manager (Part Time)
Walmart Canada
Merritt, BC
- $15 CAD / hour
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 25 mins ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
Niagara Falls, ON
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 25 mins ago
WC
Manager, Portfolio Management
Walmart Canada
Mississauga, ON
- Full-time
Licensee portfolio management support includes facilitating licensee agreement approvals, ensuring compliance with laws and mitigation strategies, and providing input into budget forecasts…

Teleperformance

Real Time Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

Salary: $23.43/hourly + overnight premium ($24.43)

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Job details

Pay: Salary: $23.43/hourly + overnight premium ($24.43)
Posting language: English
Posted: Oct 8, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Real Time Analyst

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4- 100% On-site

Reports to: BA Supervisor

Contract: Regular, Full-time

Education : High School Diploma

Travel Requirements: No

For existing vacancy: No

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Salary: $23.43/hourly + overnight premium ($24.43)

About the job

As a Real Time Analyst, you will be responsible for managing intraday performance to ensure service levels, occupancy, and schedule adherence meet established targets. You will monitor real-time operations, make proactive adjustments, and collaborate closely with Supervisors, Operations Managers, and Support teams to maintain optimal performance. Regular real-time communication with clients is essential, requiring you to respond quickly to changing conditions and help keep operations running at peak efficiency.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Would act as the first point of contact for all service-related escalations occurring on account of issues such as call routing, technical glitches, unscheduled absence OR any other.
Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ACW/BREAKS & SHIFTS.
Would ensure availability of analysts on phones as per the business model requirement.
Real time queue monitoring (RTQM)
Intraday reporting (Hourly Interval Reports, Productivity Reports)
Client Interaction
Would perform other related duties & assignments as required by the Manager.
Self-motivated and able to perform efficiently and effectively with minimum supervision.
Sound understanding of looking through reports and sharp analytical skills.

Required skill

Should have knowledge of MS Office applications (Excel/Google Sheet, MS-word)
Good Evaluating/Analytical skills and ability to demonstrate reasons for a change.
Self-motivated and able to perform efficiently and effectively with minimum supervision.
A pleasing personality with a professional, positive, service-oriented attitude.

Critical competencies for the position

Mathematical skill and communication Skill (Oral and Written)
Team player and flexible for all shifts
Self motivated, presentation skills, and public speaking
Knowledge of Knowledge of IEX and Genesyst
Good with logical & analytical skills
Taking initiatives to streamline processes and focus areas
Hands on with excel & MS office

Domain / functional expertise areas:

Analytical skills
Excel skills
Power BI will be an advantage

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid 5 weeks training, 2 weeks annual leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

100% On-site
Training Hours of Operations: 5 weeks of training and nesting and 4 weeks of ticketing

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Real Time Analyst manages intraday performance to ensure service levels, occupancy, and schedule adherence meet established targets. They act as the first point of contact for service-related escalations and monitor real-time floor activities to maintain operational efficiency.

Requirements

Candidates must have a High School Diploma and proficiency in MS Office applications, specifically Excel. Strong analytical, mathematical, and communication skills are required, along with the ability to work flexible shifts.

Skills

Real time analysis
Queue monitoring
Intraday reporting
Excel
Google sheets
MS Office
IEX
Genesys
Analytical skills
Mathematical skills
Communication skills
Public speaking
Presentation skills
Process improvement
Data documentation

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Career development plan
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Real Time Analyst
Contact Center
BPO
Intraday Performance
Service Levels
Occupancy
Schedule Adherence
RTQM
Productivity Reports
MS Office
Excel
Google Sheets
IEX
Genesys
Power BI
Analytical Skills
Communication
Operations Management
Client Interaction

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