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Added 5 mins ago
LC
Sr Process Specialist/Engineer
LNG Canada
Calgary, AB
- Full-time
The Senior Process Specialist provides technical leadership in process engineering, utilities systems, greenhouse gas management, and process safety to support the safe, reliable,…
Added 5 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel jour
Shoppers Drug Mart
Montreal, QC
- Part-time
…21,20$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives…
Added 5 mins ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Woodstock, ON
- Part-time
A good knowledge of various beauty products and services available
Added 20 mins ago
RV
Technical Support Specialist
Ross Video
Ottawa, ON · Kanata, ON
- Internship
The Technical Support Specialist is responsible to provide phone-based technical support as well as onsite support on an as-needed basis for Ross Video products. This role assists customers…
Added 20 mins ago
R
Cybersecurity Governance & Policy Specialist
Raise
Vancouver, BC
- Full-time
Raise is currently hiring a Cybersecurity Governance & Policy Specialist on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to…
Added 20 mins ago
IP
Operational Excellence Analyst
InterPro Pipe + Steel
Camrose, AB
- Full-time
…improvement. Someone with good facilitation skills along with the knowledge of tools and techniques of methods to engage and lead groups of people would be a good fit for this…
Added 20 mins ago
TG
Senior Specialist, TSX Listings
TMX Group
Vancouver, BC · Greater Vancouver Metropolitan Area
- $85,000 to $95,000 CAD / year
- Full-time
…market integrity across Canadian capital markets. As a Senior Specialist, TSX Listings, you will oversee critical transaction workflows, liaise directly with corporate issuers and their…
Added 20 mins ago
S
Nutrition Specialist
Save-On-Foods
Nelson, BC
- Part-time
We are hiring for a Nutritionist Specialist at our location in Nelson. BC.
Added 20 mins ago
S
Nutrition Specialist
Save-On-Foods
Kelowna, BC · Lakeshore Centre - Kelowna BC
- Part-time
We are hiring for a Nutritionist Specialist at our Lakeshore location in Kelowna, BC.
Added 20 mins ago
Investment & Personal Banking Specialist - Maguire, Quebec City, QC
Scotiabank
Quebec, QC
As an Investment & Personal Banking Specialist you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network,…
Added 20 mins ago
C
Client Engagement Associate [Hourly]
CIBC
Sherwood Park, AB
- Part-time
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their…
Added 20 mins ago
IP
Operational Excellence Analyst
InterPro Pipe + Steel
AB · Edmonton, AB
- Full-time
…improvement. Someone with good facilitation skills along with the knowledge of tools and techniques of methods to engage and lead groups of people would be a good fit for this…
Added 20 mins ago
AT
CRM specialist (Temporary - 9 Months)
Air Transat
Montreal, QC
- Full-time
In collaboration with the Manager, Relational Program, the CRM and Relationship Marketing Specialist contributes to the execution and optimization of relationship marketing campaigns that…
Added 20 mins ago
FC
Project Manager II
Fluor Corporation
Vancouver, BC
- Full-time
Utilize Knowledge Management processes to capture, support and leverage relevant knowledge to enhance project execution
Added 35 mins ago
VP
Pharmaceutical Commercial Specialist (Contract) 900
Vertex Pharmaceuticals
Toronto, ON
- $40 to $50 CAD / hour
- Full-time
The Commercial Specialist Contractor provides project coordination, commercial operations, and basic data-analysis support to the Canadian Commercial organization. This role supports…
Added 35 mins ago
WHS Specialist
Amazon
Rocky View No 44, AB · Rocky View County, Alberta
…industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative…
Added 50 mins ago
FH
Nurse Practitioner – Primary Care MHSU– Residency Opportunity
Fraser Health
Abbotsford, BC
- Full-time
…Nurse Practitioner initiates treatment including health care management, therapeutic interventions and prescribes medications in accordance with the statutory and regulatory standards,…
Added 50 mins ago
K
Consultant- Transfer Pricing
KPMG
Montreal, QC
- Full-time
As a Senior Consultant (Specialist) in Transfer Pricing, you will be a key contributor to project execution and technical analysis. Your role will involve:
Added 50 mins ago
RD
Operation Specialist Performance Measurement
RBC Dominion Securities
Mississauga, ON
- Full-time
Operation specialist in Performance Measurement group. Analyzes operational problems related to client rate of return, money weighted vs. time weighted calculations. Act as a central point…
Added 50 mins ago
D|
Senior Manager, Environment Health and Safety
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON · Etobicoke, ON
- Full-time
…with the Commercial EHS team. The Senior Manager manages the Specialist, Environment, Health and…
Added 50 mins ago
TC
IAM Governance, Policy & Compliance Specialist
TMC Canada
Montreal, QC
- Full-time
Knowledge of Jira, Jive, or similar workflow management tools.
Added 1 hour ago
C
Client Engagement Associate
CIBC
Quebec, QC · Place CIBC
- Full-time
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their…
Added 1 hour ago
C
Client Engagement Associate, 15h/week - Ville St-Georges
CIBC
Saint-Georges, QC · Ville St-Georges
- Part-time
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their…
Added 1 hour ago
C
Client Engagement Associate, 15h/week - St-Eustache
CIBC
Saint-Eustache, QC · St-Eustache
- Part-time
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their…
Added 1 hour ago
Senior Hydrogeologist
GHD Group Pty Ltd
Mississauga, ON
Solutions Analysis: Analyze complex environmental challenges by applying technical knowledge and assessment tools. Use analytical and interpretive skills to assess soil, groundwater, and…

Telescope Recruitment

Information Technology Support Specialist

Concord, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Location: Concord / Vaughan, Ontario

Employment Type: Full-Time

Experience: 4+ Years

Salary: $75,000–$85,000 CAD annually

Benefits: Health benefits available after 3 months of employment

About the Company

Our client is an established Canadian transportation and logistics company providing freight transportation, intermodal services, and supply chain solutions across North America.

Operating 24 hours a day, 7 days a week, 365 days a year, the company supports time-sensitive logistics operations across multiple locations. With a strong focus on operational efficiency, customer service, and reliability, the organization continues to invest in its people, systems, and technology infrastructure.

Position Overview

We are seeking a proactive, hands-on IT Support Specialist to support daily technology operations across six locations in Canada.

The successful candidate will be responsible for troubleshooting hardware, software, network, and system-related issues, managing IT hardware purchasing, and ensuring employees have reliable access to the technology required for daily operations.

The role is based in Concord / Vaughan, with no travel required to other company locations. Support for the remaining locations will be provided remotely.

As the company operates 24/7/365, this position requires flexibility to provide technical support outside regular business hours, including evenings, nights, and weekends. The successful candidate will participate in on-call support and should expect to attend the local office approximately 3–4 times per month outside regular working hours to resolve urgent technical issues.

Key Responsibilities

IT Support & Troubleshooting

Provide Level 1 and Level 2 technical support to employees across six locations in Canada, primarily through remote support tools.
Troubleshoot desktops, laptops, printers, mobile devices, and peripheral equipment.
Diagnose and resolve Windows, Microsoft Office, email, and application-related issues.
Manage employee onboarding and offboarding, including user accounts, devices, and system access.
Maintain IT equipment inventory, configurations, and technical documentation.
Respond promptly to urgent technical issues to minimize operational downtime.

Systems & Network Support

Support Microsoft 365, Outlook, Teams, and user account administration.
Troubleshoot network connectivity, Wi-Fi, VPN, and basic server-related issues.
Assist with network maintenance, system updates, backups, and IT security procedures.
Monitor IT systems and proactively identify technical issues before they impact operations.
Coordinate with external IT vendors and service providers when necessary.
Provide remote technical assistance to employees at all six locations.

IT Hardware Purchasing & Asset Management

Take ownership of purchasing IT hardware, including computers, laptops, monitors, printers, networking equipment, and related accessories.
Identify hardware requirements and recommend appropriate equipment based on operational needs.
Obtain vendor quotations, compare pricing, and coordinate purchasing and delivery.
Manage relationships with hardware suppliers and external IT service providers.
Maintain accurate records of IT assets, warranties, equipment assignments, and replacement schedules.
Coordinate hardware setup, deployment, repairs, and replacements across all six locations.

Business Applications & Operational Support

Provide technical support for internal business applications, including transportation management and dispatch systems.
Troubleshoot application access, connectivity, printing, and operational software issues.
Work closely with dispatch, operations, administration, and accounting teams to resolve technical challenges.
Support software implementation, system upgrades, and technology improvement initiatives.
Help ensure minimal downtime for business-critical applications.

Qualifications & Experience

4+ years of experience in IT support, desktop support, help desk, or a similar technical support position.
Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Strong experience troubleshooting Windows operating systems, PCs, laptops, and office equipment.
Experience supporting Microsoft 365, Outlook, Teams, and user account management.
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Familiarity with Active Directory and user permissions.
Experience providing remote IT support to multiple offices or business locations.
Experience purchasing IT hardware, coordinating with vendors, and managing IT assets.
Strong problem-solving, organizational, and communication skills.
Ability to work independently, manage competing priorities, and support non-technical users.
Flexibility to provide on-call technical support outside regular business hours.

Preferred Qualifications

Experience supporting a transportation, logistics, distribution, or manufacturing environment.
Familiarity with Transportation Management Systems (TMS), dispatch platforms, or fleet management applications.
Experience with Microsoft Entra ID, Intune, or remote device management.
Basic knowledge of cybersecurity, endpoint protection, and backup procedures.
Experience coordinating with external IT service providers.
CompTIA A+, Network+, or Microsoft certifications are considered assets.

Work Schedule & On-Call Expectations

The company operates 24/7/365, requiring reliable IT support for business-critical operations.
The position follows a regular full-time work schedule, with additional flexibility required.
Employees must be available for on-call support during evenings, overnight hours, weekends, and holidays, as business needs arise.
Expect approximately 3–4 after-hours visits per month to the local office to troubleshoot or resolve urgent technical issues.
Some technical issues may be resolved remotely, while others will require an on-site response at the local office.
The position supports six locations across Canada, with no travel required to other locations.
Candidates must be comfortable responding to time-sensitive IT issues outside regular working hours.

What We're Looking For

The ideal candidate is a technically capable, service-oriented IT professional who enjoys solving problems and supporting employees.

You should be comfortable handling everyday technical support independently, supporting multiple locations remotely, managing hardware procurement, and communicating clearly with users.

Reliability, flexibility, responsiveness, and strong organizational skills are especially important, given the company's round-the-clock operations.

Apply About employer

More about this job

Responsibilities

Provide Level 1 and Level 2 technical support across six Canadian locations, troubleshooting devices, software, networks, user accounts, and business-critical applications. Manage IT hardware purchasing and assets, support systems and network maintenance, coordinate with vendors, and respond to on-call issues outside regular hours.

Requirements

Requires 4+ years of IT, desktop, or help desk support experience, with strong Windows, Microsoft 365, user account, and networking troubleshooting skills. Candidates should have experience supporting multiple locations remotely, procuring hardware and managing assets, and be available for after-hours on-call support; a relevant diploma or degree or equivalent practical experience is required.

Skills

Level 1 And Level 2 IT Support
Windows Troubleshooting
Microsoft 365
Outlook
Microsoft Teams
User Account Administration
Active Directory
Networking Fundamentals
TCP/IP
DNS
DHCP
VPN
Wi-Fi Troubleshooting
IT Hardware Procurement
IT Asset Management
Remote Technical Support

Benefits

Health Benefits

Visa sponsorship

Not detected in the job text

Keywords

Windows
Microsoft 365
Outlook
Microsoft Teams
Active Directory
Microsoft Entra ID
Intune
TCP/IP
DNS
DHCP
VPN
Wi-Fi
Dispatch Systems
Fleet Management Applications
Remote Support Tools
IT Hardware Procurement
IT Asset Management
Endpoint Protection
Backup Procedures
Cybersecurity
CompTIA A+
CompTIA Network+
Microsoft Certifications
On-Call Support
Vendor Coordination
User Account Management

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