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Added 2 hours ago
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IT Support Specialist
BGIS
Markham, ON
- Full-time
The IT Support Specialist serves as the first point of contact for employees and customers requiring technical assistance. This role is responsible for providing timely, professional, and…
Added 4 hours ago
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Lead Mil-Ka Senior System Engineering Specialist
Telesat
Ottawa, ON
- Full-time
Lead system-level performance assessments for military Ka-band user-terminal configurations planned or under consideration, including throughput and capacity. Build on existing models and…
Added 1 day ago
PC
Spécialiste en support technique /Technical Support Specialist
Portage CyberTech
Montreal, QC
- Full-time
Department: Technical Support (for Citizen One)
Added 1 day ago
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Information Technology Support Specialist
Telescope Recruitment
Concord, ON
- $75,000 to $85,000 CAD / year
- Full-time
Provide Level 1 and Level 2 technical support to employees across six locations in Canada, primarily through remote support tools.
Added 1 day ago
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DevOps Engineer
Gala Solutions
Montreal, QC
- Contract
A self-directed approach, supported by demonstrable experience in the technical and application support of enterprise systems.
Added 1 day ago
Specialist, Railway Infrastructure
VIA Rail Canada
Ottawa, ON · Montreal, QC
…specialties such as main tracks, signals, bridges and culverts, level crossings, summer and winter maintenance of the right-of-way, maintenance programs as well as preventive and corrective…
Added 1 day ago
MD
Security Operational Analyst - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Ability to produce clear and concise documentation, including work plans, reports, and presentations for technical and executive level audiences.
Added 1 day ago
Specialist Solutions
Independent Electricity System Operator
Canada
Oversee the evolution of existing information systems and tools related to the market operation, supply, security and settlement services related to the management of the power system and…
Added 1 day ago
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Radiopharmacy Specialist - Quality Control
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
This Radiopharmacy Specialist - Quality Control position is responsible for assisting with the Edmonton Radiopharmaceutical Centre's operational quality control systems, including…
Added 1 day ago
BH
Senior Solution Architect
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
Certificate in Technical/Solutions Architecture, SysOps, or Development – Associate level, an asset, Professional level preferred.
Added 1 day ago
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Field Instrumentation Specialist
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
- Full-time
The Field Instrumentation Specialist oversees the installation, operation, maintenance, and troubleshooting of geotechnical and structural instrumentation and monitoring systems. Working…
Added 1 day ago
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Hydrocarbon Lead
Rubicon Organics™
Delta, BC
- $55,000 to $70,000 CAD / year
- Full-time
The Hydrocarbon Lead will work closely with the Hydrocarbon Extraction Specialist and other technical and operational partners to maintain process consistency, product quality and equipment…
Added 1 day ago
CI
Aviation System Safety Specialist
Calian in Space & Technology
Gatineau, QC
- Full-time
The primary role is to provide specialist avionics systems engineering and regulatory support to DTAES 6, DTAES 3 project managers, DGAEPM, DGMPD and other DND/CAF organizations in support…
Added 2 days ago
Proposal Specialist 1
L3Harris Technologies
Montreal, QC
Must be eligible to obtain and maintain a government of Canada Reliability status and Secret Level 2/NATO Secret security clearance;
Added 2 days ago
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SOFTWARE ENGINEERING SPECIALIST - Technical Leader
BDC
Montreal, QC
- Full-time
Reporting to the Application Services Chapter Leader, the Technical Leader is an integral part of the application solutions development team and plays a central role. The Technical Leader…
Added 2 days ago
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Senior DevOps Specialist (Azure Cloud)
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
Strong troubleshooting skills for complex distributed systems and multi-tenant SaaS platforms, with experience handling production incidents at L3 level
Added 2 days ago
MD
Office and Data Entry Student Worker, Student Worker Clerical
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Part-time
Bargaining Unit/Union: 207 – American Federation of State, County, & Municipal Employees (AFSCME Technical, Council No. 5)
Added 2 days ago
CI
Analyste en dynamique de vol/Flight Dynamics Analyst
Calian in Space & Technology
Longueuil, QC · St-Hubert, QC
- Full-time
The Flight Dynamics Analyst is a technical member of the Flight Dynamics group responsible for conducting and monitoring orbit maintenance operations of customer satellites and the Flight…
Added 2 days ago
BB
System Designer - AV
Bosch Building Technologies North America
Vancouver, BC
- Full-time
General knowledge of network security principals including data routing, switching, wireless radios, multicasting, VPNs, AV over IP, DAS and/or Structured Cabling, and Enterprise level…
Added 2 days ago
MS
AI Platform & Engineering Lead (Hybrid) / Chef(fe), Plateforme et ingénierie de l’IA (hybride)
Morgan Stanley
Montreal, QC
- Full-time
…Principal Data & Analytics Engineering position at Vice-President level, which is part of the job family responsible for providing specialist data analysis and expertise that drive…
Added 2 days ago
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Information Technology Support Engineer
SMARTFOX
ON · Ontario, Canada
- $65,000 to $110,000 CAD / year
- Full-time
Promotion criteria are written down at every level, with regular career conversations. Many of our engineers have moved into systems administration, cloud engineering, cybersecurity,…
Added 3 days ago
PP
Junior IT Support Specialist
PERMA PIPE INC
Camrose, AB
- $50,000 to $60,000 CAD / year
- Full-time
The IT Support Specialist provides first-level technical support to employees by troubleshooting hardware, software, and network-related issues. This role is responsible for responding to…
Added 3 days ago
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Junior IT Support Specialist
PERMA-PIPE
Camrose, AB
- Full-time
The IT Support Specialist provides first-level technical support to employees by troubleshooting hardware, software, and network-related issues. This role is responsible for responding to…
Added 3 days ago
BB
System Designer - AV
Bosch Building Technologies
Vancouver, BC
- Full-time
General knowledge of network security principals including data routing, switching, wireless radios, multicasting, VPNs, AV over IP, DAS and/or Structured Cabling, and Enterprise level…
Added 3 days ago
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IT Technology Acquisition Specialist
Akkodis
Calgary, AB
- Contract
Support the E-Sourcing System RFSQ pilot as a standalone priority by translating high-level business, security, architecture, integration, and operational requirements into RFSQ-ready…

Telescope Recruitment

Information Technology Support Specialist

Concord, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Location: Concord / Vaughan, Ontario

Employment Type: Full-Time

Experience: 4+ Years

Salary: $75,000–$85,000 CAD annually

Benefits: Health benefits available after 3 months of employment

About the Company

Our client is an established Canadian transportation and logistics company providing freight transportation, intermodal services, and supply chain solutions across North America.

Operating 24 hours a day, 7 days a week, 365 days a year, the company supports time-sensitive logistics operations across multiple locations. With a strong focus on operational efficiency, customer service, and reliability, the organization continues to invest in its people, systems, and technology infrastructure.

Position Overview

We are seeking a proactive, hands-on IT Support Specialist to support daily technology operations across six locations in Canada.

The successful candidate will be responsible for troubleshooting hardware, software, network, and system-related issues, managing IT hardware purchasing, and ensuring employees have reliable access to the technology required for daily operations.

The role is based in Concord / Vaughan, with no travel required to other company locations. Support for the remaining locations will be provided remotely.

As the company operates 24/7/365, this position requires flexibility to provide technical support outside regular business hours, including evenings, nights, and weekends. The successful candidate will participate in on-call support and should expect to attend the local office approximately 3–4 times per month outside regular working hours to resolve urgent technical issues.

Key Responsibilities

IT Support & Troubleshooting

Provide Level 1 and Level 2 technical support to employees across six locations in Canada, primarily through remote support tools.
Troubleshoot desktops, laptops, printers, mobile devices, and peripheral equipment.
Diagnose and resolve Windows, Microsoft Office, email, and application-related issues.
Manage employee onboarding and offboarding, including user accounts, devices, and system access.
Maintain IT equipment inventory, configurations, and technical documentation.
Respond promptly to urgent technical issues to minimize operational downtime.

Systems & Network Support

Support Microsoft 365, Outlook, Teams, and user account administration.
Troubleshoot network connectivity, Wi-Fi, VPN, and basic server-related issues.
Assist with network maintenance, system updates, backups, and IT security procedures.
Monitor IT systems and proactively identify technical issues before they impact operations.
Coordinate with external IT vendors and service providers when necessary.
Provide remote technical assistance to employees at all six locations.

IT Hardware Purchasing & Asset Management

Take ownership of purchasing IT hardware, including computers, laptops, monitors, printers, networking equipment, and related accessories.
Identify hardware requirements and recommend appropriate equipment based on operational needs.
Obtain vendor quotations, compare pricing, and coordinate purchasing and delivery.
Manage relationships with hardware suppliers and external IT service providers.
Maintain accurate records of IT assets, warranties, equipment assignments, and replacement schedules.
Coordinate hardware setup, deployment, repairs, and replacements across all six locations.

Business Applications & Operational Support

Provide technical support for internal business applications, including transportation management and dispatch systems.
Troubleshoot application access, connectivity, printing, and operational software issues.
Work closely with dispatch, operations, administration, and accounting teams to resolve technical challenges.
Support software implementation, system upgrades, and technology improvement initiatives.
Help ensure minimal downtime for business-critical applications.

Qualifications & Experience

4+ years of experience in IT support, desktop support, help desk, or a similar technical support position.
Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Strong experience troubleshooting Windows operating systems, PCs, laptops, and office equipment.
Experience supporting Microsoft 365, Outlook, Teams, and user account management.
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Familiarity with Active Directory and user permissions.
Experience providing remote IT support to multiple offices or business locations.
Experience purchasing IT hardware, coordinating with vendors, and managing IT assets.
Strong problem-solving, organizational, and communication skills.
Ability to work independently, manage competing priorities, and support non-technical users.
Flexibility to provide on-call technical support outside regular business hours.

Preferred Qualifications

Experience supporting a transportation, logistics, distribution, or manufacturing environment.
Familiarity with Transportation Management Systems (TMS), dispatch platforms, or fleet management applications.
Experience with Microsoft Entra ID, Intune, or remote device management.
Basic knowledge of cybersecurity, endpoint protection, and backup procedures.
Experience coordinating with external IT service providers.
CompTIA A+, Network+, or Microsoft certifications are considered assets.

Work Schedule & On-Call Expectations

The company operates 24/7/365, requiring reliable IT support for business-critical operations.
The position follows a regular full-time work schedule, with additional flexibility required.
Employees must be available for on-call support during evenings, overnight hours, weekends, and holidays, as business needs arise.
Expect approximately 3–4 after-hours visits per month to the local office to troubleshoot or resolve urgent technical issues.
Some technical issues may be resolved remotely, while others will require an on-site response at the local office.
The position supports six locations across Canada, with no travel required to other locations.
Candidates must be comfortable responding to time-sensitive IT issues outside regular working hours.

What We're Looking For

The ideal candidate is a technically capable, service-oriented IT professional who enjoys solving problems and supporting employees.

You should be comfortable handling everyday technical support independently, supporting multiple locations remotely, managing hardware procurement, and communicating clearly with users.

Reliability, flexibility, responsiveness, and strong organizational skills are especially important, given the company's round-the-clock operations.

Apply About employer

More about this job

Responsibilities

Provide Level 1 and Level 2 technical support across six Canadian locations, troubleshooting devices, software, networks, user accounts, and business-critical applications. Manage IT hardware purchasing and assets, support systems and network maintenance, coordinate with vendors, and respond to on-call issues outside regular hours.

Requirements

Requires 4+ years of IT, desktop, or help desk support experience, with strong Windows, Microsoft 365, user account, and networking troubleshooting skills. Candidates should have experience supporting multiple locations remotely, procuring hardware and managing assets, and be available for after-hours on-call support; a relevant diploma or degree or equivalent practical experience is required.

Skills

Level 1 And Level 2 IT Support
Windows Troubleshooting
Microsoft 365
Outlook
Microsoft Teams
User Account Administration
Active Directory
Networking Fundamentals
TCP/IP
DNS
DHCP
VPN
Wi-Fi Troubleshooting
IT Hardware Procurement
IT Asset Management
Remote Technical Support

Benefits

Health Benefits

Visa sponsorship

Not detected in the job text

Keywords

Windows
Microsoft 365
Outlook
Microsoft Teams
Active Directory
Microsoft Entra ID
Intune
TCP/IP
DNS
DHCP
VPN
Wi-Fi
Dispatch Systems
Fleet Management Applications
Remote Support Tools
IT Hardware Procurement
IT Asset Management
Endpoint Protection
Backup Procedures
Cybersecurity
CompTIA A+
CompTIA Network+
Microsoft Certifications
On-Call Support
Vendor Coordination
User Account Management

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