Jobs in Canada

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Added 35 mins ago
A
HSE Specialist
ABB
Montreal, QC
- Full-time
…high-performance culture with a strong focus on HSE. Each day, you will support the business by applying in-depth HSE knowledge and offering solutions and advice. You will also showcase…
Added 51 mins ago
M
Safety and Industrial Product Specialist
Motion
Regina, SK
- Full-time
The Industrial & Safety Specialist provides product expertise and technical support for industrial, safety, and personal protective equipment (PPE) solutions within an MRO environment. This…
Added 1 hour ago
A
HSE Specialist
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
…high-performance culture with a strong focus on HSE. Each day, you will support the business by applying in-depth HSE knowledge and offering solutions and advice. You will also showcase…
Added 1 hour ago
A
HSE Specialist
ABB
Oakville, ON
- Full-time
…high-performance culture with a strong focus on HSE. Each day, you will support the business by applying in-depth HSE knowledge and offering solutions and advice. You will also showcase…
Added 1 hour ago
Tooling Specialist - Canada
Nordex Group
AB
The role of Tooling Specialist, Canada directly supports the company’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As the…
Added 2 hours ago
AT
Implementation Specialist I
Alliance Technical Group
Calgary, AB
- Full-time
The Implementation Specialist I is an entry-level role responsible for learning the fundamentals of DAS Implementation and beginning to support the integration, configuration, and testing…
Added 2 hours ago
T
Marketing Specialist
Troika
Penticton, BC
- Full-time
…grow and succeed. We celebrate your passion for excellence, support your growth, and create a culture where teamwork drives success. From master planned communities to residential multi-…
Added 3 hours ago
W
Associate Technical Consultant, Geotechnical Engineer
Worley
Oakville, ON · Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
Demonstrated capability to lead and supervise geotechnical engineering across the project lifecycle, from field investigation and interpretation through design, construction support and…
Added 4 hours ago
Member Advice Specialist - Westshore Branch
Coast Capital Savings
Victoria, BC
…education in finance, business administration or a related field. And you aren’t done learning; you have a desire to know…
Added 4 hours ago
CA
Communications Specialist, Claims
Co-operators Assurance et services financiers
Toronto, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 4 hours ago
LC
Commercial Operations Project Manager
LABOMAR CANADA
Montreal, QC
- Full-time
…meetings, and track actions, dependencies, risks and decisions to support launch and implementation readiness. You will maintain and improve shared project tools and provide senior…
Added 4 hours ago
H
Ingénieur principal en identité et fiabilité :Ping, ForgeRock/ Sr. Identity & Reliability Engineer
HRConnects
Quebec, QC
- Full-time
Senior Identity and Reliability Engineering Specialist – Ping / ForgeRock
Added 4 hours ago
TU
Financial Processing Levels 1-4 (Term Placements)
The University of British Columbia
Vancouver, BC
- Temporary
UBC Hiring Solutions provides temporary administrative, clerical and financial processing support to UBC administrative and academic departments located on Point Grey Campus, Robson Square,…
Added 5 hours ago
BA
Employment Services Specialist
BPP Accountancy Leeds
Kamloops, BC
- Full-time
We're looking for an experienced and motivated Employment Services Specialist to support students and graduates as they navigate their career journeys, secure employment opportunities, and…
Added 5 hours ago
FA
Maintenance Control Supervisor
Flair Airlines
Toronto, ON
- Full-time
Monitor MCC workload and operational priorities, providing direct support and assuming MCC Controller or MCC Specialist responsibilities when required to maintain continuity of the…
Added 5 hours ago
CN
Waste Lifecycle Specialist
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
Must have a good working knowledge of the Company, departmental organization, directives, programs, standards and administrative procedures
Added 6 hours ago
AI
Inventory Demand Planning & Item Master Data Specialist
American Iron & Metal (AIM)
Montreal, QC
- Full-time
…to the dedication of our employees and the ongoing trust and support of our…
Added 6 hours ago
SM
EPR Applications Specialist
St. Michael's Hospital
Toronto, ON
- Temporary
We are seeking an EPR Application Specialist to support end users through effective, engaging training and help ensure long-term adoption and success.
Added 6 hours ago
SM
EPR Applications Analyst
St. Michael's Hospital
Toronto, ON
- Temporary
…instance to Sinai Health through a new shared EPR project. To support this next phase of work, we are looking to build capacity for both Unity’s ongoing EPR operations and the Sinai…
Added 6 hours ago
C
Senior Specialist Regional Sales Representative (Montreal Central & South West)
CN
Quebec, QC
- Full-time
The role has standard working conditions in an office environment with regular travel to support customer meetings, field visits, engagement at customer facilities, and prospecting for new…
Added 6 hours ago
X
Test Engineering Specialist
Xiphos
Montreal, QC
- Full-time
MUST HAVE EXPERIENCE WITH
Added 6 hours ago
XO
Communications Specialist
Xtract One Technologies
Toronto, ON
- Temporary
For a Communications Specialist Xtract One offers an unparalleled growth opportunity. You will be instrumental in driving significant revenue growth by developing digital-first marketing…
Added 6 hours ago
VC
Total Rewards Specialist - Temporary, Full-time
VON Canada
Halifax, NS
- $37.9 to $41.09 CAD / hour
- Full-time
The Total Reward Specialist will be a member of the Total Rewards team and support both the pension, benefits and compensation teams by providing support on research, analysis, delivery,…
Added 6 hours ago
LC
Business Relationship Manager - Sarnia
Libro Credit Union
Sarnia, ON
- Full-time
…members by providing tailored financial solutions, bringing in specialist support where needed, and fostering long-term, value-based relationships. The BRM will proactively engage with…
Added 6 hours ago
OD
Customized Employment Specialist
Open Door Group
Surrey, BC
- $33.49 to $35.31 CAD / hour
- Full-time
…may come from customized or supported employment, community support, outreach, job coaching, disability services, employment services or another related field. We recognize that career…

telMAX Inc.

Customer Order Fulfillment Specialist

Markham, ON, Canada

$50,000 to $65,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $50,000 to $65,000 CAD / year
Job type: Full-time
Experience: 2+ years of experience in customer order fulfillment, customer service, or relevant experience in a telecommunications or technology environment.
Posting language: English
Posted: Oct 31, 2026

Original job description

CUSTOMER ORDER FULFILLMENT SPECIALIST

Your Position & How You Will Contribute

Reporting to the Manager, Operations Enablement, the Customer Order Fulfillment Specialist will be responsible for coordinating the customer journey from the initial point of sale through installation and activation, while also managing the coordination and fulfillment of service-related field orders throughout the customer lifecycle. This role is designed to centralize and streamline field order fulfillment, improve communication between customers and internal teams, enhance operational efficiency, and reduce order slippage and delays. This dynamic position offers the opportunity to contribute directly to the customer journey, play a key role in process improvement, and grow within the organization as telMAX scales its operations.

Responsibilities & Key Duties

Customer Coordination and Communication

Keep the customer experience as first priority.
Serve as the primary point of contact for customers during the onboarding process.
Proactively coordinate and communicate the status of onboarding activities, addressing any questions or concerns.
Provide follow-up calls at key milestones, including a 30-day post-activation check-in.

Cross-Departmental Liaison

Work closely with Sales, Field Operations, and Customer Care to ensure a seamless transition of customer information and requirements.
Coordinate handoffs and address any discrepancies, ensuring a smooth workflow from point of sale through activation.

Order Management

Review and correct order information as necessary, ensuring accuracy and completeness.
Track and manage order slippage, cancellations, and amendments to reduce delays and improve fulfillment timelines.

Issue Resolution and Proactive Communication

Identify potential delays or obstacles and communicate these proactively to customers and internal teams.
Engage in problem-solving for unique customer requirements, facilitating approvals and escalating issues as needed.
Support field technicians as first point of contact/trouble-shooting

Process Optimization

Contribute to the development of onboarding materials and packages that enhance customer education and engagement.
Look for ways to improve both the process and communication internally and externally

Performance Tracking and Reporting

Monitor key performance metrics (e.g., time spent on CLOG and port requests, customer satisfaction) and report findings to management.
Provide feedback for continuous improvement, ensuring telMAX’s onboarding process remains efficient, scalable, and customer-centric.

What You Bring

Customer-Centric Mindset: Always prioritizes the customer experience and seeks ways to improve the onboarding journey for new clients.
Excellent Communication Skills: Able to communicate effectively and empathetically with customers and internal teams, ensuring clarity and setting appropriate expectations.
Detail-Oriented: Meticulous in managing data, tracking orders, and ensuring accurate handoffs and follow-ups, minimizing errors that could impact timelines.
Proactive Problem Solver: Anticipates potential challenges and seeks solutions in advance to avoid delays and enhance service delivery.
Organized and Process-Driven: Skilled in managing multiple tasks and tracking various stages of the onboarding process while adhering to timelines and improving workflow efficiency.
Collaborative Team Player: Works effectively with other departments, ensuring smooth coordination and handoffs.
Adaptable and Resilient: Able to adjust to changing priorities and handle high-volume workloads, remaining composed and productive under pressure.
Technical Proficiency: Comfortable with CRM systems, order management tools, and other software platforms used in telecommunications order fulfillment.

Experience

2+ years of experience in customer order fulfillment, customer service, or relevant experience in a telecommunications or technology environment.
Strong organizational and project management skills with a detail-oriented mindset.
Excellent interpersonal and communication skills, capable of building rapport with customers and internal teams.
Ability to work independently and collaborate effectively with cross-functional departments.
Experience in process improvement and a customer-centric approach to problem-solving.

Education

Bachelor’s degree in Business, Communications, or related field (or equivalent experience).

ImPACT Values

Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.  

Agility & Collaboration

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.  

Customer Centricity

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service - it’s the foundation of who we are.   By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

Trust & Integrity

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.  

Equity Statement

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.

Apply on LinkedIn About employer

More about this job

Responsibilities

Coordinate customers’ onboarding from point of sale through installation and activation, serving as their primary contact and communicating progress, milestones, and potential delays. Manage and correct orders, coordinate handoffs across Sales, Field Operations, and Customer Care, support issue resolution, and track performance to improve fulfillment processes.

Requirements

The role requires at least two years of experience in customer order fulfillment, customer service, or a related telecommunications or technology environment, along with strong organizational, project management, communication, and interpersonal skills. Candidates should be customer-focused, detail-oriented, proactive, adaptable, comfortable with CRM and order management tools, and able to work independently and collaboratively; a bachelor’s degree in Business, Communications, or a related field, or equivalent experience, is listed.

Skills

Customer Coordination
Customer Communication
Order Management
Problem-Solving
Issue Escalation
Process Improvement
Performance Tracking
Reporting
Project Management
Organization
Attention To Detail
Customer Service
CRM Systems
Order Management Tools
Telecommunications Order Fulfillment

Visa sponsorship

Not detected in the job text

Keywords

Customer Order Fulfillment
Telecommunications
Customer Onboarding
Customer Journey
Installation
Activation
Field Orders
Order Management
Order Slippage
Cancellations
Order Amendments
Sales
Field Operations
Customer Care
Field Technicians
Troubleshooting
CRM Systems
Order Management Tools
CLOG Requests
Port Requests
Customer Satisfaction
Performance Metrics
Process Improvement
Customer Education
Cross-Functional Coordination

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Work requirements

Jobs in Canada