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Added 38 mins ago
WC
(CAN) Cosmetics Associate Full Time
Walmart Canada
Thunder Bay, ON
- Full-time
…retail environment. In this role, you deliver excellent customer service while supporting the smooth flow of merchandise from the backroom to the sales floor. As a trusted partner in loss…
Added 38 mins ago
WC
(CAN) Associé, produits consommables
Walmart Canada
Thetford Mines, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 hour ago
GC
MANAGER, BUSINESS DEVELOPMENT – ATLANTIC CANADA
Giffen Consulting Ltd.
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
5+ years in sales selling a solution / in a service industry.
Added 1 hour ago
SA
Account Executive
STAN AI
Toronto, ON · North York, ON
- $90,000 to $115,000 USD / year
- Full-time
We are looking for a high-performing Account Executive to drive STAN’s growth by managing the full sales cycle - from initial prospecting and discovery to closing deals and hand-off. You…
Added 1 hour ago
SD
Store Administrator, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Part-time
Administer the accounting related functions within the store supporting sales, inventory, payroll, and benefits reporting and other financial requirements in order to achieve the financial…
Added 1 hour ago
SD
Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
SI
Director of Operations
Systemex Industries Conseils
Montreal, QC
- Full-time
…fabrication numérique et automatisation d'entrepôts, soutenues par un service à la clientèle disponible 24 heures sur 24, 7 jours sur…
Added 1 hour ago
FH
Night Auditor
Fairmont Hotels & Resorts
AB · Edmonton, AB
- $24.93 to $25.93 CAD / hour
- Full-time
…Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to…
Added 2 hours ago
SC
Part Time Sales Associate - Staples North Albert Street
Staples Canada
Regina, SK
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 2 hours ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Shelburne, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 hours ago
LC
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Aurora, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 hours ago
LC
Assistant Front Store Manager, Hourly Full Time Evening
Loblaw Companies Limited
Aurora, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 hours ago
SH
Assistant Manager I
Sunglass Hut
Ottawa, ON
- Full-time
The Assistant Manager I is a core member of the leadership team that drives Sunglass Hut's success. The Assistant Manager I works in partnership with the Store/Multi Store Manager to…
Added 2 hours ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Ottawa, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 hours ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Shelburne, ON
- Full-time
To manage resources of the Beauty department in order to maximize and achieve sales targets.
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Evening
Shoppers Drug Mart
Bedford, NS
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 hours ago
W
(CAN) Cosmetics Associate Full Time
Walmart
Thunder Bay, ON
- Full-time
…retail environment. In this role, you deliver excellent customer service while supporting the smooth flow of merchandise from the backroom to the sales floor. As a trusted partner in loss…
Added 2 hours ago
TH
Sales Associate Part-Time - 7051 Saskatoon
The Home Depot Canada
Saskatoon, SK
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 2 hours ago
G
Gestionnaire adjoint/Unassigned Assistant Manager - Carrefour Laval
Gap
Laval, QC
- Full-time
…strategy to achieve performance goals and drive profitable sales growth through all aspects of the store, including; customer and product operations, merchandising, and talent development.…
Added 2 hours ago
NB
Senior Private Banker
National Bank of Canada
Laval, QC
- Full-time
As part of the Commercial Banking and Private Banking 1859 sector, you will report to the Senior Manager for Laval, Laurentides, Lanaudière and North West of Quebec Region, and join a team…
Added 2 hours ago
NB
Banking Advisor
National Bank of Canada
Granby, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 2 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Nicolet, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 2 hours ago
FL
Store Manager
Foot Locker
Winnipeg, MB
- Full-time
You were born to lead. Reporting to your District Manager, your number one priority is to lead the store team to provide extreme customer service. You will lead, coach, and develop your…
Added 2 hours ago
GD
GARAGE - Co-Manager - Vaughan Mills
Groupe Dynamite, Inc Garage
Vaughan, ON
- Full-time
Reporting to the Store Manager, your main focus as Co-Manager is to promote a positive omni channel shopping experience, build loyal client relationships and produce outstanding business…
Added 2 hours ago
GD
DYNAMITE - Sales Assistant Manager - Metropolis at Metrotown
Groupe Dynamite, Inc Garage
Burnaby, BC
- Full-time
Reporting to the Store Manager, your main focus as Sales Assistant Manager is to assist the Store Manager by providing leadership that optimizes sales results, with specific ownership of…

telMAX Inc.

Customer Order Fulfillment Specialist

Markham, ON, Canada

$50,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Nov 6, 2026
Experience: 2+ years of experience in customer order fulfillment, customer service, or relevant experience in a telecommunications or technology environment.
Posting language: English
Posted: Oct 31, 2026

Original job description

CUSTOMER ORDER FULFILLMENT SPECIALIST

Your Position & How You Will Contribute

Reporting to the Manager, Operations Enablement, the Customer Order Fulfillment Specialist will be responsible for coordinating the customer journey from the initial point of sale through installation and activation, while also managing the coordination and fulfillment of service-related field orders throughout the customer lifecycle. This role is designed to centralize and streamline field order fulfillment, improve communication between customers and internal teams, enhance operational efficiency, and reduce order slippage and delays. This dynamic position offers the opportunity to contribute directly to the customer journey, play a key role in process improvement, and grow within the organization as telMAX scales its operations.

Responsibilities & Key Duties

Customer Coordination and Communication

Keep the customer experience as first priority.
Serve as the primary point of contact for customers during the onboarding process.
Proactively coordinate and communicate the status of onboarding activities, addressing any questions or concerns.
Provide follow-up calls at key milestones, including a 30-day post-activation check-in.

Cross-Departmental Liaison

Work closely with Sales, Field Operations, and Customer Care to ensure a seamless transition of customer information and requirements.
Coordinate handoffs and address any discrepancies, ensuring a smooth workflow from point of sale through activation.

Order Management

Review and correct order information as necessary, ensuring accuracy and completeness.
Track and manage order slippage, cancellations, and amendments to reduce delays and improve fulfillment timelines.

Issue Resolution and Proactive Communication

Identify potential delays or obstacles and communicate these proactively to customers and internal teams.
Engage in problem-solving for unique customer requirements, facilitating approvals and escalating issues as needed.
Support field technicians as first point of contact/trouble-shooting

Process Optimization

Contribute to the development of onboarding materials and packages that enhance customer education and engagement.
Look for ways to improve both the process and communication internally and externally

Performance Tracking and Reporting

Monitor key performance metrics (e.g., time spent on CLOG and port requests, customer satisfaction) and report findings to management.
Provide feedback for continuous improvement, ensuring telMAX’s onboarding process remains efficient, scalable, and customer-centric.

What You Bring

Customer-Centric Mindset: Always prioritizes the customer experience and seeks ways to improve the onboarding journey for new clients.
Excellent Communication Skills: Able to communicate effectively and empathetically with customers and internal teams, ensuring clarity and setting appropriate expectations.
Detail-Oriented: Meticulous in managing data, tracking orders, and ensuring accurate handoffs and follow-ups, minimizing errors that could impact timelines.
Proactive Problem Solver: Anticipates potential challenges and seeks solutions in advance to avoid delays and enhance service delivery.
Organized and Process-Driven: Skilled in managing multiple tasks and tracking various stages of the onboarding process while adhering to timelines and improving workflow efficiency.
Collaborative Team Player: Works effectively with other departments, ensuring smooth coordination and handoffs.
Adaptable and Resilient: Able to adjust to changing priorities and handle high-volume workloads, remaining composed and productive under pressure.
Technical Proficiency: Comfortable with CRM systems, order management tools, and other software platforms used in telecommunications order fulfillment.

Experience

2+ years of experience in customer order fulfillment, customer service, or relevant experience in a telecommunications or technology environment.
Strong organizational and project management skills with a detail-oriented mindset.
Excellent interpersonal and communication skills, capable of building rapport with customers and internal teams.
Ability to work independently and collaborate effectively with cross-functional departments.
Experience in process improvement and a customer-centric approach to problem-solving.

Education

Bachelor’s degree in Business, Communications, or related field (or equivalent experience).

ImPACT Values

Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.  

Agility & Collaboration

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.  

Customer Centricity

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service - it’s the foundation of who we are.   By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

Trust & Integrity

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.  

Equity Statement

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.

Apply About employer

More about this job

Responsibilities

Coordinate customers’ onboarding from point of sale through installation and activation, serving as their primary contact and communicating progress, milestones, and potential delays. Manage and correct orders, coordinate handoffs across Sales, Field Operations, and Customer Care, support issue resolution, and track performance to improve fulfillment processes.

Requirements

The role requires at least two years of experience in customer order fulfillment, customer service, or a related telecommunications or technology environment, along with strong organizational, project management, communication, and interpersonal skills. Candidates should be customer-focused, detail-oriented, proactive, adaptable, comfortable with CRM and order management tools, and able to work independently and collaboratively; a bachelor’s degree in Business, Communications, or a related field, or equivalent experience, is listed.

Skills

Customer Coordination
Customer Communication
Order Management
Problem-Solving
Issue Escalation
Process Improvement
Performance Tracking
Reporting
Project Management
Organization
Attention To Detail
Customer Service
CRM Systems
Order Management Tools
Telecommunications Order Fulfillment

Visa sponsorship

Not detected in the job text

Keywords

Customer Order Fulfillment
Telecommunications
Customer Onboarding
Customer Journey
Installation
Activation
Field Orders
Order Management
Order Slippage
Cancellations
Order Amendments
Sales
Field Operations
Customer Care
Field Technicians
Troubleshooting
CRM Systems
Order Management Tools
CLOG Requests
Port Requests
Customer Satisfaction
Performance Metrics
Process Improvement
Customer Education
Cross-Functional Coordination

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