Jobs in Canada

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Added 22 mins ago
MM
Design Technology Coordinator - BIM
M Moser Associates
Vancouver, BC
- Full-time
M Moser Associates is seeking a hands-on BIM and Revit specialist to strengthen design technology capability across the Vancouver studio. The coordinator will help designers resolve…
Added 53 mins ago
LC
System Technologist, Process Controls
Lactalis Canada
Belleville, ON
- Full-time
The Process Control Specialist serves as a member of the Maintenance Team and is accountable for industrial automation within the plant including all programmable logic controls, servo…
Added 53 mins ago
FC
CAN Driver
FedEx Canada
Thunder Bay, ON
- Full-time
Must possess a valid drivers licence and have a good driving record
Added 53 mins ago
AA
Spécialiste des Systèmes de Freinage / Braking System Specialist
Airbus Aircraft
Montreal, QC
- Full-time
…long du cycle de vie complet du produit (de la conception au support en…
Added 53 mins ago
AA
Intégrateur Capacités de Physique de Vol (PMO) / Integrator Flight Physics Capabilities (PMT)
Airbus Aircraft
Montreal, QC
- Full-time
You will be part of the team responsible for providing expertise from the pre-development phase to in-service support, including by:
Added 53 mins ago
FC
CAN Driver
FedEx Canada
Dartmouth, NS
- Full-time
Must possess a valid drivers licence and have a good driving record
Added 53 mins ago
FC
Sr Cust Service Rep/Station
FedEx Canada
Woodbridge, ON
- Full-time
Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment
Added 1 hour ago
AT
Accounts Receivable Specialist
Armour Transportation Systems
Moncton, NB
- Full-time
Position Overview: As an Accounts Receivable Specialist, you’ll play a key role in managing financial operations, ensuring account accuracy, and driving process improvements. This role goes…
Added 1 hour ago
MC
Uniformed and Overseas Citizens Absentee Voting Act (UOCAVA) Specialist
Maricopa County
Toronto, ON
- Full-time
The Uniformed and Overseas Citizen Absentee Voting Act (UOCAVA) Specialist works closely with the UOCAVA Supervisor to provide support to the UOCAVA Division during elections. This position…
Added 1 hour ago
AS
Records Collecction Specialist II
Alternate Solutions Health Network
Burlington, ON
- Full-time
The Records Collections Specialist II is responsible for managing and tracking patient documentation required by CMS, Medicare/Medicaid, and commercial insurance. This includes submitting…
Added 1 hour ago
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Senior Marketing Specialist- US and Canada Locations
Marsh
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 1 hour ago
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Onboarding Specialist, Global Integrated Payments
Corpay
Toronto, ON
- Full-time
This position falls under our Cross Border line of business and is located in Toronto, ON
Added 1 hour ago
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Senior Advisor, Product administration
Desjardins
Montreal, QC
- Full-time
As a senior product administration advisor, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You lead…
Added 1 hour ago
System Technologist, Process Controls
Lactalis
Belleville, ON
The Process Control Specialist serves as a member of the Maintenance Team and is accountable for industrial automation within the plant including all programmable logic controls, servo…
Added 2 hours ago
Music Operations Specialist
Rogers Communications
Winnipeg, MB · London, ON · Toronto, ON · Ottawa, ON · Kitchener, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
Reporting to the National Music Operations Manager, the Music Operations Specialist plays a key role in shaping the sound of multiple music brands across our network through thoughtful…
Added 2 hours ago
A
HSE Specialist
ABB
Montreal, QC
- Full-time
…high-performance culture with a strong focus on HSE. Each day, you will support the business by applying in-depth HSE knowledge and offering solutions and advice. You will also showcase…
Added 2 hours ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Port Coquitlam, BC
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 2 hours ago
M
Safety and Industrial Product Specialist
Motion
Regina, SK
- Full-time
The Industrial & Safety Specialist provides product expertise and technical support for industrial, safety, and personal protective equipment (PPE) solutions within an MRO environment. This…
Added 2 hours ago
J
Marketing and Commercial Specialist
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Marketing and Commercial Specialist based in Canada.
Added 2 hours ago
A
HSE Specialist
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
…high-performance culture with a strong focus on HSE. Each day, you will support the business by applying in-depth HSE knowledge and offering solutions and advice. You will also showcase…
Added 2 hours ago
A
HSE Specialist
ABB
Oakville, ON
- Full-time
…high-performance culture with a strong focus on HSE. Each day, you will support the business by applying in-depth HSE knowledge and offering solutions and advice. You will also showcase…
Added 2 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 2 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 3 hours ago
Tooling Specialist - Canada
Nordex Group
AB
The role of Tooling Specialist, Canada directly supports the company’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As the…
Added 3 hours ago
O
Commercial Relationship Coordinator,
Optum
Richmond, BC
- Full-time
This position follows Office-Based schedule with (4) In-office days per week

telMAX Inc.

Customer Order Fulfillment Specialist

Markham, ON, Canada

$50,000 to $65,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $50,000 to $65,000 CAD / year
Job type: Full-time
Experience: 2+ years of experience in customer order fulfillment, customer service, or relevant experience in a telecommunications or technology environment.
Posting language: English
Posted: Oct 31, 2026

Original job description

CUSTOMER ORDER FULFILLMENT SPECIALIST

Your Position & How You Will Contribute

Reporting to the Manager, Operations Enablement, the Customer Order Fulfillment Specialist will be responsible for coordinating the customer journey from the initial point of sale through installation and activation, while also managing the coordination and fulfillment of service-related field orders throughout the customer lifecycle. This role is designed to centralize and streamline field order fulfillment, improve communication between customers and internal teams, enhance operational efficiency, and reduce order slippage and delays. This dynamic position offers the opportunity to contribute directly to the customer journey, play a key role in process improvement, and grow within the organization as telMAX scales its operations.

Responsibilities & Key Duties

Customer Coordination and Communication

Keep the customer experience as first priority.
Serve as the primary point of contact for customers during the onboarding process.
Proactively coordinate and communicate the status of onboarding activities, addressing any questions or concerns.
Provide follow-up calls at key milestones, including a 30-day post-activation check-in.

Cross-Departmental Liaison

Work closely with Sales, Field Operations, and Customer Care to ensure a seamless transition of customer information and requirements.
Coordinate handoffs and address any discrepancies, ensuring a smooth workflow from point of sale through activation.

Order Management

Review and correct order information as necessary, ensuring accuracy and completeness.
Track and manage order slippage, cancellations, and amendments to reduce delays and improve fulfillment timelines.

Issue Resolution and Proactive Communication

Identify potential delays or obstacles and communicate these proactively to customers and internal teams.
Engage in problem-solving for unique customer requirements, facilitating approvals and escalating issues as needed.
Support field technicians as first point of contact/trouble-shooting

Process Optimization

Contribute to the development of onboarding materials and packages that enhance customer education and engagement.
Look for ways to improve both the process and communication internally and externally

Performance Tracking and Reporting

Monitor key performance metrics (e.g., time spent on CLOG and port requests, customer satisfaction) and report findings to management.
Provide feedback for continuous improvement, ensuring telMAX’s onboarding process remains efficient, scalable, and customer-centric.

What You Bring

Customer-Centric Mindset: Always prioritizes the customer experience and seeks ways to improve the onboarding journey for new clients.
Excellent Communication Skills: Able to communicate effectively and empathetically with customers and internal teams, ensuring clarity and setting appropriate expectations.
Detail-Oriented: Meticulous in managing data, tracking orders, and ensuring accurate handoffs and follow-ups, minimizing errors that could impact timelines.
Proactive Problem Solver: Anticipates potential challenges and seeks solutions in advance to avoid delays and enhance service delivery.
Organized and Process-Driven: Skilled in managing multiple tasks and tracking various stages of the onboarding process while adhering to timelines and improving workflow efficiency.
Collaborative Team Player: Works effectively with other departments, ensuring smooth coordination and handoffs.
Adaptable and Resilient: Able to adjust to changing priorities and handle high-volume workloads, remaining composed and productive under pressure.
Technical Proficiency: Comfortable with CRM systems, order management tools, and other software platforms used in telecommunications order fulfillment.

Experience

2+ years of experience in customer order fulfillment, customer service, or relevant experience in a telecommunications or technology environment.
Strong organizational and project management skills with a detail-oriented mindset.
Excellent interpersonal and communication skills, capable of building rapport with customers and internal teams.
Ability to work independently and collaborate effectively with cross-functional departments.
Experience in process improvement and a customer-centric approach to problem-solving.

Education

Bachelor’s degree in Business, Communications, or related field (or equivalent experience).

ImPACT Values

Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.  

Agility & Collaboration

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.  

Customer Centricity

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service - it’s the foundation of who we are.   By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

Trust & Integrity

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.  

Equity Statement

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.

Apply on LinkedIn About employer

More about this job

Responsibilities

Coordinate customers’ onboarding from point of sale through installation and activation, serving as their primary contact and communicating progress, milestones, and potential delays. Manage and correct orders, coordinate handoffs across Sales, Field Operations, and Customer Care, support issue resolution, and track performance to improve fulfillment processes.

Requirements

The role requires at least two years of experience in customer order fulfillment, customer service, or a related telecommunications or technology environment, along with strong organizational, project management, communication, and interpersonal skills. Candidates should be customer-focused, detail-oriented, proactive, adaptable, comfortable with CRM and order management tools, and able to work independently and collaboratively; a bachelor’s degree in Business, Communications, or a related field, or equivalent experience, is listed.

Skills

Customer Coordination
Customer Communication
Order Management
Problem-Solving
Issue Escalation
Process Improvement
Performance Tracking
Reporting
Project Management
Organization
Attention To Detail
Customer Service
CRM Systems
Order Management Tools
Telecommunications Order Fulfillment

Visa sponsorship

Not detected in the job text

Keywords

Customer Order Fulfillment
Telecommunications
Customer Onboarding
Customer Journey
Installation
Activation
Field Orders
Order Management
Order Slippage
Cancellations
Order Amendments
Sales
Field Operations
Customer Care
Field Technicians
Troubleshooting
CRM Systems
Order Management Tools
CLOG Requests
Port Requests
Customer Satisfaction
Performance Metrics
Process Improvement
Customer Education
Cross-Functional Coordination

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Work requirements

Jobs in Canada