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telMAX Inc.

Restoration Manager

Markham, ON, Canada

$90,000 to $120,000 CAD / year · Temporary

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Job details

Pay: $90,000 to $120,000 CAD / year
Job type: Temporary
Apply by: Dec 5, 2026
Experience: 5+ years of experience in construction, restoration, civil construction, telecommunications, utilities, or a related field.
Posting language: English
Posted: Nov 5, 2026

Original job description

RESTORATION MANAGER

About telMAX Inc.:

Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute:

The Restoration Manager is responsible for overseeing and managing all restoration activities associated with TelMAX’s Fibre-to-the-Home (FTTH) construction program. This role will have primary accountability for ensuring that all construction vendors complete required restoration work in a timely, safe, compliant, and high-quality manner across all build areas. The Restoration Manager will act as the primary point of contact for restoration activities, coordinating multiple vendors, tracking outstanding deficiencies, managing priorities, and working closely with Construction, Engineering, Municipal Relations, Quality, and other internal teams to ensure restoration requirements are completed and accepted. The successful candidate will be highly organized, field-oriented, proactive, and comfortable managing multiple vendors and competing priorities across a large geographic footprint.

Responsibilities & Key Duties:

Restoration Management

Own the end-to-end restoration process for all FTTH construction areas.
Develop and maintain a comprehensive inventory of outstanding restoration requirements by area, vendor, project, and municipality.
Establish restoration priorities and drive vendors to complete work within required timelines.
Ensure all restoration activities are completed in accordance with municipal standards, approved construction requirements, permits, and TelMAX standards.
Monitor restoration progress from initial construction through final completion and municipal acceptance.
Identify and escalate restoration risks, delays, deficiencies, and potential compliance issues.

Vendor Management

Act as the primary point of contact for vendors responsible for restoration activities.
Establish clear expectations, schedules, deliverables, and completion dates with each vendor.
Hold vendors accountable for outstanding restoration work and deficiencies.
Conduct regular vendor reviews and follow up on overdue or incomplete work.
Coordinate additional resources or corrective action where vendors are unable to meet required timelines.
Track vendor performance and identify recurring quality or performance issues.
Support vendor performance management, including escalation of persistent non-performance to Construction leadership.

Field Coordination & Quality

Conduct regular field inspections to verify that restoration work has been completed properly.
Validate that restoration meets municipal, property, and TelMAX requirements.
Coordinate the correction of deficient restoration work with vendors.
Work with municipalities and inspectors to address restoration-related concerns and deficiencies.
Ensure temporary restoration is transitioned to permanent restoration where required.
Confirm that completed restoration is properly documented and ready for municipal inspection or acceptance.

Project Tracking & Reporting

Maintain an accurate restoration dashboard showing:
- Outstanding restoration items
- Vendor assignments
- Target completion dates
- Aging of outstanding items
- Deficiencies and rework
- Municipal inspection status
- Completed/closed restoration
Provide regular reporting to Construction leadership on restoration progress, risks, and vendor performance.
Establish KPIs and reporting mechanisms to measure restoration performance across the FTTH program.
Identify trends and recurring issues and recommend process improvements.

Municipal & Stakeholder Coordination

Work closely with Municipal Relations and Construction teams to understand municipal restoration requirements and deadlines.
Support responses to municipal restoration complaints, deficiencies, and escalations.
Coordinate vendor responses to municipal requirements and inspection findings.
Help ensure restoration commitments made to municipalities are tracked and delivered.
Support the resolution of property-owner restoration concerns where required.

Financial Management

Monitor restoration costs and vendor spend against approved budgets.
Identify potential cost overruns, unauthorized work, and additional restoration costs.
Review vendor restoration claims and supporting documentation as required.
Escalate material cost variances and financial risks to Construction leadership.
Support the recovery of costs from vendors where restoration deficiencies or rework are attributable to vendor performance.

Key Performance Indicators (KPIs)

Accountable for improving and maintaining performance against key restoration metrics, including:

Percentage of restoration completed within required timelines
Aging of outstanding restoration items
Number of overdue restoration items
Municipal restoration deficiencies
Restoration rework rate
Vendor restoration performance
Time from construction completion to final restoration
Time from deficiency identification to correction
Number of open municipal complaints related to restoration
Restoration cost per home/premise
Percentage of builds achieving municipal closeout/acceptance

What You Bring:

Accountability: Takes ownership of restoration outcomes and drives issues to closure.
Vendor Management: Holds vendors accountable while maintaining productive working relationships.
Execution: Focuses on completing work and closing outstanding items rather than simply tracking them.
Organization: Maintains accurate records, priorities, schedules, and follow-ups across a large program.
Problem Solving: Quickly identifies root causes and develops practical solutions to restoration challenges.
Communication: Clearly communicates expectations, deadlines, deficiencies, and escalations.
Attention to Detail: Ensures restoration meets municipal and telMAX standards.
Leadership: Influences vendors and internal stakeholders to achieve results without necessarily having direct authority over them.
Continuous Improvement: Identifies opportunities to improve restoration processes, vendor performance, and overall construction closeout.

Experience:

5+ years of experience in construction, restoration, civil construction, telecommunications, utilities, or a related field.
Experience managing construction or restoration vendors.
Experience working with municipalities, inspectors, or right-of-way requirements is strongly preferred.
Experience in FTTH, telecommunications, utility construction, or civil construction is an asset.
Strong understanding of construction restoration practices, including asphalt, concrete, landscaping, sod, topsoil, curbs, sidewalks, and related municipal infrastructure.
Strong project and vendor management skills.
Excellent organizational and time-management abilities.
Ability to manage multiple projects, vendors, and geographic areas simultaneously.
Strong communication, negotiation, and conflict-resolution skills.
Strong analytical and reporting capabilities.
Proficiency with Microsoft Office and construction/project management systems.
Valid driver's licence and ability to travel regularly to construction sites.

Success in this role will be measured by the Restoration Manager's ability to take ownership of the restoration backlog, establish clear accountability with vendors, reduce aging and outstanding deficiencies, and consistently drive restoration through to final completion and municipal acceptance.

ImPACT Values

Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

Agility & Collaboration

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

Customer Centricity

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service - it’s the foundation of who we are. By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

Trust & Integrity

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.

Why You Should Join telMAX:

We are a growing, dynamic organization
We offer a competitive variable compensation package
Hybrid positions
Benefits (Medical, Dental, and Vision)
Health Spending Account (HSA)
RRSP matching program

Equity Statement

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.

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More about this job

Responsibilities

Oversee restoration activities across the FTTH construction program, coordinating vendors and internal teams to complete work safely, on time, and in compliance with municipal and company requirements. Track restoration progress, deficiencies, costs, and vendor performance, and drive outstanding work through to final completion and municipal acceptance.

Requirements

Requires at least five years of experience in construction, restoration, civil construction, telecommunications, utilities, or a related field, including experience managing vendors. Candidates should understand common municipal restoration work and bring strong project organization, communication, analytical, and reporting skills; municipal or right-of-way experience is preferred, and a valid driver's licence with regular site travel is required.

Skills

Restoration Management
Vendor Management
Field Inspections
Quality Assurance
Municipal Coordination
FTTH Construction
Project Tracking and Reporting
Budget and Cost Monitoring
Risk Management
Deficiency Resolution
Stakeholder Communication
Negotiation and Conflict Resolution
Microsoft Office

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Health Spending Account
RRSP Matching
Equity
Variable Compensation

Visa sponsorship

Not detected in the job text

Keywords

Fibre-To-The-Home (FTTH)
Telecommunications
Digital Infrastructure
Civil Construction
Construction Restoration
Municipal Standards
Permits
Right-Of-Way Requirements
Asphalt
Concrete
Landscaping
Sod
Topsoil
Curbs
Sidewalks
Vendor Performance
Field Inspections
Municipal Acceptance
Deficiency Tracking
Restoration Backlog
Project Management
Cost Monitoring
KPIs
Microsoft Office

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