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Added 13 mins ago
In Store Bakery - Baker
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Winnipeg, MB
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 13 mins ago
C
Partner Delivery Project Manager
Ciena
Ottawa, ON
- Full-time
…support capabilities. This role serves as the primary Project Manager for the Partner Delivery portfolio, partnering closely with Supply Chain, IT service owners, End User Support, external…
Added 13 mins ago
R&
AML Operations Officer III
Robertson & Company Ltd.
Toronto, ON
- Contract
Business Hours: Monday – Friday, 8:30 AM – 5:00 PM
Added 13 mins ago
ML
Sr. Health & Safety Manager
Maple Leaf Foods Inc
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Part-time
Added 13 mins ago
T
Senior New Business Account Executive
Tailscale
Toronto, ON
- Full-time
We are looking for ambitious sellers to join our New Business Account Executive team. This is not a “farmer” role. You will be assigned inbound leads via round robin, however you will also…
Added 13 mins ago
A
Assistant Store Manager, adidas Retail Halton Hills Location (#2014)
adidas
Halton Hills, ON
- Full-time
As a member of the store management team, assists the Store Manager in ensuring all operational, business, and personnel targets are achieve for the store. Overseeing the daily operation of…
Added 13 mins ago
CL
Client Service Associate, Insurance and Investments
Canada Life
Winnipeg, MB
- Full-time
Reporting to the Manager, Operations the Client Service Associate, Insurance and Investments, will be the ‘glue’ that binds all client relationships together. You will be the first voice…
Added 13 mins ago
C
Bilingual Senior HR Business Partner – Corporate Groups
CBC/Radio-Canada
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Reporting to the Senior Manager, HR, you will be a key member of the People & Culture team, providing strategic Human Resources and Industrial Relations (HR/IR) consultation and operational…
Added 27 mins ago
AM
Receptionist/Administrative Assistant
Aplin Martin
Vancouver, BC
- Full-time
…office operations. They will work under the supervision of the Business Group…
Added 27 mins ago
M
Tax Operations Representative
Manulife
Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
…and innovation, which are essential as we strive to grow the…
Added 42 mins ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 42 mins ago
GE
Route Manager
GFL Environmental Inc.
Coquitlam, BC
- Full-time
The Route Manager oversees daily residential curbside recycling collection operations, with direct accountability for execution under the Recycle BC stewardship program. This role manages…
Added 58 mins ago
Q
Power Systems Specialist III
Qualus
Bolton, ON
- Full-time
Assess project specific resource needs and coordinate assignments with project manager. Communicate core technical job requirements.
Added 58 mins ago
JC
Assistant Manager
JYSK Canada
Thunder Bay, ON
- $43,000 to $48,000 CAD / year
- Full-time
As the Assistant Manager, you will assist the store management team in instilling the company values and customer promises within your team and in the store through modeling, coaching, and…
Added 58 mins ago
T&
Project Manager - Real Estate
Turner & Townsend
AB · Edmonton, Canada
- Full-time
You are an exceptional Project Manager with 7-10 years of post-graduate experience, demonstrating a strong track record of delivering complex industrial, manufacturing, logistics,…
Added 58 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Vista Heights, Calgary, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 1 hour ago
Project Manager – Technical Services
JDS Energy & Mining
Vancouver, BC
Reports to (Title): General Manager, Technical Services
Added 1 hour ago
KC
Front End Crew (Cattle Processor)
Kasko Cattle
Taber, AB
- Full-time
Kasko Cattle is a family-owned, progressive cattle feeding and farming business with four feedlots in southern Alberta and a capacity of 45,000+ head. We prioritize consistency, food…
Added 1 hour ago
KC
Front End Crew (Cattle Processor)
Kasko Cattle
AB · Stirling, Alberta
- Full-time
Kasko Cattle is a family-owned, progressive cattle feeding and farming business with four feedlots in southern Alberta and a capacity of 45,000+ head. We prioritize consistency, food…
Added 1 hour ago
P
Cage Manager (Cashier Services) / Gestionnaire de Cage (services de caissier)
Playground
Kahnawake 14 Réserve Indienne, QC
- $65,000 to $75,000 CAD / year
- Full-time
We are currently in search of an experienced and dynamic Cage Manager (cashier services) to oversee financial transactions within our gaming facility. This pivotal role involves managing…
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
G
Store Manager- Heartland Town Centre
GEOX
Mississauga, ON
- Full-time
We are seeking an enthusiastic and experienced Store Manager to oversee all aspects of our store operations. As a Store Manager, you will play a key role in driving sales, ensuring…
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Beamsville, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
W
(CAN) Overnight Lead Department Manager
Walmart
Camrose, AB
- Full-time
Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role, you lead and…

telMAX Inc.

Sr Mgr, Process Improvement & Transformation

Markham, ON, Canada

$90,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $130,000 CAD / year
Job type: Full-time
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 31, 2026

Original job description

SENIOR MANAGER, PROCESS IMPROVEMENT & TRANSFORMATION

About TelMAX Inc.

Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute

Reporting to the VP, Product Management & Customer Experience, the Senior Manager, Process Improvement & Transformation will be responsible for turning opportunities into simpler, smarter, more scalable ways of working across telMAX. Working horizontally across Product, CEX, Care, Sales, Field Ops, Systems, Network and other teams, this role identifies friction, connects the dots across   functions   and leads cross-functional improvements from problem definition through execution including helping to define the measurable impact.   This is a key resource in actioning Voice of the Customer (VoC) recommendations. Partnering closely with Customer Experience, the role helps translate   customer journey strategy and experience blueprints into operational reality - ensuring improvements move beyond ideas and recommendations to implementation, adoption   and sustained results.   This is a highly collaborative, hands-on role for someone who can see the big picture, get into the   details   and mobilize others to   make change happen.  

Responsibilities & Key Duties

Continuous Improvement & Transformation   -   Identify,   prioritize   and lead cross-functional opportunities to simplify how telMAX works,   eliminate   friction and improve customer,   employee   and business outcomes.  
E2E Process Improvement   -   Diagnose root causes,   redesign processes, workflows,   hand-offs across functional boundaries to deliver simpler, more scalable,   effective ways of working.  
CEX Blueprint Activation   -   Partner with Customer Experience to translate journey strategy, customer   insights   and experience blueprints into executable operational improvements.  
Cross-Functional Execution   -   Mobilize   cross-functional   teams to turn improvement opportunities into action and measurable results.  
Transformation Leadership & Governance   -   Bring structure,   pace   and accountability to priority initiatives,   establishing   clear outcomes, ownership, milestones,   dependencies   and measures of success.  
Change & Adoption   -   Drive improvements through implementation and into day-to-day operations, ensuring new processes, ways of working are understood,   adopted   and sustained.  
Measurement & Optimization   -   Use customer, operational,   performance data to prioritize opportunities, measure impact,   continuously refine solutions based on results and learnings.

What You Bring

Transformation minded - sees opportunities to fundamentally improve how work gets done and can envision a better future state rather than simply optimize what exists today.  
E2E thinker - naturally looks across organizational boundaries, understands how people, process, technology and decisions come together to shape customer and operational outcomes.  
Exceptional problem solver - breaks down complex and ambiguous problems, gets to root cause and translates insights into practical, sustainable solutions.  
Execution obsessed - moves comfortably from strategy and recommendations through implementation, adoption and follow-through; focused on making change happen and making it stick.  
Cross-functional leader & influencer - builds alignment, accountability and momentum across diverse teams and senior stakeholders without relying on formal authority.  
Customer centric - keeps the customer outcome at the centre while balancing operational, technical, employee and commercial realities.  
Analytical & insight driven - uses data, customer feedback and operational measures to prioritize opportunities, diagnose issues and demonstrate measurable impact.  
Structured but pragmatic - brings discipline, strong facilitation and appropriate transformation methodology without creating unnecessary process or bureaucracy.

Experience

Proven track record leading cross-functional transformation initiatives from problem definition through execution and measurable impact.
Hands-on experience dignosing root causes and redesigning end-to-end processes, workflows, and hand-offs across functional boundaries.
Analytical background using data and operational metrics to size and prioritize problems.
Experience in telecom, ISP, or a similar field is an asset.

Education

Bachelor’s degree or diploma in Business, Engineering, or equivalent experience.
Process Design, Journey Design experience and certification an asset.

ImPACT Values

Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

Agility & Collaboration  

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

Customer Centricity  

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service - it’s the foundation of who we are.   By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

Trust & Integrity  

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.

Why You Should Join TelMAX

We are a growing, dynamic organization
We offer a competitive variable compensation package
Hybrid positions
Benefits (Medical, Dental, and Vision)
Health Spending Account (HSA)
RRSP matching program

Equity Statement

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.

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More about this job

Responsibilities

Lead cross-functional transformation and process improvement initiatives, from identifying root causes and redesigning workflows to implementation, adoption, and sustained results. Partner with Customer Experience and other teams to activate customer journey insights, establish accountability and success measures, and use data to assess and refine improvements.

Requirements

Candidates should have a proven record leading cross-functional transformation initiatives through execution and measurable impact, along with hands-on experience diagnosing root causes and redesigning end-to-end processes. Strong analytical, problem-solving, customer-focused, and influencing skills are expected; a bachelor’s degree or diploma in Business or Engineering, or equivalent experience, is required, while telecom experience and process or journey design certification are assets.

Skills

Continuous Improvement
Business Transformation
End-To-End Process Improvement
Root Cause Analysis
Process Redesign
Cross-Functional Leadership
Change Management
Stakeholder Influence
Customer Experience
Customer Journey Design
Data Analysis
Operational Metrics
Project Governance
Facilitation
Implementation and Adoption
Telecommunications

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Health Spending Account
RRSP Matching
Equity
Variable Compensation

Visa sponsorship

Not detected in the job text

Keywords

Continuous Improvement
Business Transformation
End-To-End Process Improvement
Root Cause Analysis
Process Redesign
Workflow Design
Cross-Functional Execution
Customer Experience
Voice Of The Customer
Customer Journey Strategy
Experience Blueprints
Change Management
Change Adoption
Transformation Governance
Performance Measurement
Operational Metrics
Customer Insights
Data-Driven Decision-Making
Stakeholder Management
Telecommunications
Internet Service Provider
Process Design
Journey Design
Business
Engineering

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