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Added 34 mins ago
XT
AZ Driver - US/Long Haul - XTL Is Growing!
XTL Transport, Logistics, Distribution
Toronto, ON
- Full-time
At XTL our commitment applies to our employees, our customers, our partners, our environment and our government. Through consistent hard work and an unwavering dedication, XTL is recognized…
Added 49 mins ago
NS
Mammography Technologist - Diagnostic Imaging
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Reporting to the Manager of Diagnostic Imaging, The Mammography Technologist is responsible for the delivery of patient centered care while operating mammographic and/or sonographic…
Added 1 hour ago
Front of House - Supervisor, Food Services
Northland Properties
Calgary, AB
Denny's has been proudly serving local customers for over 40 years, and we are continuing to grow with the right people! With over 70 restaurants across Canada, you can visit your local…
Added 1 hour ago
C
Food Services Manager
Chartwell
Waterloo, ON
- Full-time
A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents
Added 1 hour ago
SC
shift supervisor - Store# 66437, PRINCE OF WALES
Starbucks Coffee Company
Ottawa, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
BI
Senior Brand Manager, Oncology
Boehringer Ingelheim
Burlington, ON
- Full-time
Works with Omnichannel Manager to ensure digital campaign alignment with earned media strategies and plans
Added 1 hour ago
Q
Homecare Nurse Manager - Burlington
Qualicare
Burlington, ON
- Full-time
At Qualicare Burlington, the Nurse Manager is the clinical backbone of our care model. You're the person who conducts every Aging Well Advisory assessment, builds every care plan, and makes…
Added 2 hours ago
Retail Assistant Brand Manager, Sandro/Maje, (Holt Renfrew Ogilvy, Montreal)
SMCP NORTH AMERICA (US, CANADA)
Montreal, QC
SMCP is more than just a fashion house - it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on…
Added 2 hours ago
HR
Registered Practical Nurse Cardiology
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Humber River Health is a multi-site organization serving a population of more than 850,000 people in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic…
Added 2 hours ago
CH
Unit Manager
Covenant Health Canada
AB · Edmonton, AB
- Full-time
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Added 2 hours ago
Global Supply Chain Manager
Intertape Polymer Group (IPG)
Truro, NS
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Added 2 hours ago
Commercial HVAC Field Service Rep/Trainer
Human Resources
Toronto, ON
…Good promise to our customers by creating a better life for people, and a better future for our planet through our smart life solutions. Our relentless drive for innovation, combined with…
Added 2 hours ago
A
Senior Delivery Manager, Temporary
Aviso
Toronto, ON
- Temporary
…committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly…
Added 2 hours ago
J
CLSU Manager (Commercial Support) - Insurance
JobsMedia.io
Toronto, ON
- Full-time
We’re looking for a CLSU (Commercial Lines Support Unit) Manager in Toronto. This is a "people-first" leadership role responsible for driving operational excellence across the support unit.
Added 2 hours ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Vancouver, BC
- Part-time
…diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they…
Added 2 hours ago
O
Guest Experience Representative
OMERS
Mississauga, ON · Square One
- Part-time
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 3 hours ago
S
School Psychologist, Complex Developmental Behavioural Conditions (CDBC) - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
Vancouver, BC
- Temporary
Provide developmental and psycho-educational diagnostic psychology assessment services for specified programs and or patient groups, in consultation with the Program Manager and Head of…
Added 3 hours ago
SC
UGC Marketing Manager
SORA Clothing
Canada
- Full-time
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Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we…
Added 3 hours ago
Back of House Manager
JD Sports / Livestock / Size?
Winnipeg, MB
…into a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands, with a growing presence across Canada. At JD Sports Canada, our teams are united by a shared passion for…
Added 3 hours ago
SD
Merchandiser, Hourly Union Full Time Flexible Shifts
Shoppers Drug Mart
New Westminster, BC
- Full-time
…diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they…
Added 3 hours ago
A&
Store Manager - CF Chinook Centre, Abercrombie & Fitch
Abercrombie & Fitch Co.
Calgary, AB · Chinook, AB
- Full-time
The Store Manager is the leader of their location. They are responsible for staffing, training, developing, and retaining both part-time and full-time staff, including career development…
Added 3 hours ago
T
Yorkdale- Associate Manager PT Under 20 hours
Tumi
Toronto, ON
- Part-time
CULTURE & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion…
Added 3 hours ago
SC
shift supervisor - Store# 04338, 45 SPORTSWORLD DRIVE
Starbucks Coffee Company
Kitchener, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 3 hours ago
SC
shift supervisor - Store# 00122, SAANICH CENTER
Starbucks Coffee Company
Victoria, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…

telMAX Inc.

Sr Mgr, Process Improvement & Transformation

Markham, ON, Canada

$90,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $130,000 CAD / year
Job type: Full-time
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 31, 2026

Original job description

SENIOR MANAGER, PROCESS IMPROVEMENT & TRANSFORMATION

About TelMAX Inc.

Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute

Reporting to the VP, Product Management & Customer Experience, the Senior Manager, Process Improvement & Transformation will be responsible for turning opportunities into simpler, smarter, more scalable ways of working across telMAX. Working horizontally across Product, CEX, Care, Sales, Field Ops, Systems, Network and other teams, this role identifies friction, connects the dots across   functions   and leads cross-functional improvements from problem definition through execution including helping to define the measurable impact.   This is a key resource in actioning Voice of the Customer (VoC) recommendations. Partnering closely with Customer Experience, the role helps translate   customer journey strategy and experience blueprints into operational reality - ensuring improvements move beyond ideas and recommendations to implementation, adoption   and sustained results.   This is a highly collaborative, hands-on role for someone who can see the big picture, get into the   details   and mobilize others to   make change happen.  

Responsibilities & Key Duties

Continuous Improvement & Transformation   -   Identify,   prioritize   and lead cross-functional opportunities to simplify how telMAX works,   eliminate   friction and improve customer,   employee   and business outcomes.  
E2E Process Improvement   -   Diagnose root causes,   redesign processes, workflows,   hand-offs across functional boundaries to deliver simpler, more scalable,   effective ways of working.  
CEX Blueprint Activation   -   Partner with Customer Experience to translate journey strategy, customer   insights   and experience blueprints into executable operational improvements.  
Cross-Functional Execution   -   Mobilize   cross-functional   teams to turn improvement opportunities into action and measurable results.  
Transformation Leadership & Governance   -   Bring structure,   pace   and accountability to priority initiatives,   establishing   clear outcomes, ownership, milestones,   dependencies   and measures of success.  
Change & Adoption   -   Drive improvements through implementation and into day-to-day operations, ensuring new processes, ways of working are understood,   adopted   and sustained.  
Measurement & Optimization   -   Use customer, operational,   performance data to prioritize opportunities, measure impact,   continuously refine solutions based on results and learnings.

What You Bring

Transformation minded - sees opportunities to fundamentally improve how work gets done and can envision a better future state rather than simply optimize what exists today.  
E2E thinker - naturally looks across organizational boundaries, understands how people, process, technology and decisions come together to shape customer and operational outcomes.  
Exceptional problem solver - breaks down complex and ambiguous problems, gets to root cause and translates insights into practical, sustainable solutions.  
Execution obsessed - moves comfortably from strategy and recommendations through implementation, adoption and follow-through; focused on making change happen and making it stick.  
Cross-functional leader & influencer - builds alignment, accountability and momentum across diverse teams and senior stakeholders without relying on formal authority.  
Customer centric - keeps the customer outcome at the centre while balancing operational, technical, employee and commercial realities.  
Analytical & insight driven - uses data, customer feedback and operational measures to prioritize opportunities, diagnose issues and demonstrate measurable impact.  
Structured but pragmatic - brings discipline, strong facilitation and appropriate transformation methodology without creating unnecessary process or bureaucracy.

Experience

Proven track record leading cross-functional transformation initiatives from problem definition through execution and measurable impact.
Hands-on experience dignosing root causes and redesigning end-to-end processes, workflows, and hand-offs across functional boundaries.
Analytical background using data and operational metrics to size and prioritize problems.
Experience in telecom, ISP, or a similar field is an asset.

Education

Bachelor’s degree or diploma in Business, Engineering, or equivalent experience.
Process Design, Journey Design experience and certification an asset.

ImPACT Values

Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

Agility & Collaboration  

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

Customer Centricity  

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service - it’s the foundation of who we are.   By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

Trust & Integrity  

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.

Why You Should Join TelMAX

We are a growing, dynamic organization
We offer a competitive variable compensation package
Hybrid positions
Benefits (Medical, Dental, and Vision)
Health Spending Account (HSA)
RRSP matching program

Equity Statement

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.

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More about this job

Responsibilities

Lead cross-functional transformation and process improvement initiatives, from identifying root causes and redesigning workflows to implementation, adoption, and sustained results. Partner with Customer Experience and other teams to activate customer journey insights, establish accountability and success measures, and use data to assess and refine improvements.

Requirements

Candidates should have a proven record leading cross-functional transformation initiatives through execution and measurable impact, along with hands-on experience diagnosing root causes and redesigning end-to-end processes. Strong analytical, problem-solving, customer-focused, and influencing skills are expected; a bachelor’s degree or diploma in Business or Engineering, or equivalent experience, is required, while telecom experience and process or journey design certification are assets.

Skills

Continuous Improvement
Business Transformation
End-To-End Process Improvement
Root Cause Analysis
Process Redesign
Cross-Functional Leadership
Change Management
Stakeholder Influence
Customer Experience
Customer Journey Design
Data Analysis
Operational Metrics
Project Governance
Facilitation
Implementation and Adoption
Telecommunications

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Health Spending Account
RRSP Matching
Equity
Variable Compensation

Visa sponsorship

Not detected in the job text

Keywords

Continuous Improvement
Business Transformation
End-To-End Process Improvement
Root Cause Analysis
Process Redesign
Workflow Design
Cross-Functional Execution
Customer Experience
Voice Of The Customer
Customer Journey Strategy
Experience Blueprints
Change Management
Change Adoption
Transformation Governance
Performance Measurement
Operational Metrics
Customer Insights
Data-Driven Decision-Making
Stakeholder Management
Telecommunications
Internet Service Provider
Process Design
Journey Design
Business
Engineering

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