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Added 5 hours ago
M
CRM Project Manager
Monks
Toronto, ON
- Full-time
…Project Manager to join our NAMER team focused on delivering CRM Platform Implementations and Managed Services solutions to our global…
Added 7 hours ago
DC
Senior Environmental Engineer or Geoscientist
Dillon Consulting Limited
London, ON
- Full-time
We’re looking for a technical leader, trusted advisor and problem solver with a safety-first mindset and the desire to build strong teams to lead Ontario-based contaminated sites projects.
Added 9 hours ago
MI
Associate Project Manager and Consultant
Micronetbd Inc
Toronto, ON
- Full-time
…Filevine projects, MatterOrbit, our in-house apps and other legal platform projects. You will also join presales demos and represent Micronetbd at legal tech conferences and company…
Added 10 hours ago
TI
Sr Mgr, Process Improvement & Transformation
telMAX Inc.
Markham, ON
- $90,000 to $130,000 CAD / year
- Full-time
Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21st century alternative to traditional telecom networks. Recognized for…
Added 10 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 14 hours ago
OT
Principal Systems Architect (Copilot Architect)
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
Provide technical leadership and direction to developers, platform engineers, DevOps engineers, analysts, vendors, and partner teams without relying on direct reporting authority.
Added 14 hours ago
F
Junior Building Design Specialist
Fluor
Vancouver, BC
- Full-time
…marketplace by delivering quality services of unmatched value and technical competence. This position supports the Area Lead or Lead on assigned projects and performs routine aspects of…
Added 15 hours ago
MC
Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
- Full-time
…while remaining hands-on with analysis, tracking, optimization, reporting, follow-up, and governance. Success will depend heavily on the ability to influence technical and business teams…
Added 15 hours ago
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Mechanical Engineer (Onsite)
Alchemy
Waterloo, ON
- $100,000 to $135,000 CAD / year
- Full-time
Lead design reviews and act as the technical approver before designs are committed to tooling
Added 15 hours ago
A
Digital Transformation Project Manager
Affinity
Surrey, BC
- Contract
…Project, which includes establishing data governance and a reporting center of excellence (COE), enhancing an interim SQL Warehouse solution, and finally delivery a true modern data…
Added 16 hours ago
DU
ROV Technician
Dalhousie University
Halifax, NS
- Full-time
Plan, prepare, and lead at-sea missions, including logistics, mobilization, transportation, equipment integration, and operational activities.
Added 16 hours ago
DU
Telemetry Technician
Dalhousie University
Halifax, NS
- Full-time
Plan, prepare, and lead at-sea missions, often in harsh and remote environments. Conduct mission logistics, mobilization, transportation, and operations.
Added 17 hours ago
MM
Technical Leader
Martell Media
Waterloo, ON
- Full-time
Winly is an AI-powered sales platform that helps teams turn digital conversations into qualified opportunities and booked calls. It is a Martell Ventures portfolio company with the ambition…
Added 17 hours ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
Technical Consultant III (Software Engineer, Senior/Lead)
Added 17 hours ago
MC
Senior Cybersecurity Test Engineer (35651)
Myticas Consulting
Ottawa, ON
- Contract
Excellent technical documentation, reporting, and communication skills.
Added 17 hours ago
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Senior Dynamics 365 F&O Functional Advisor Architect (36149)
Myticas Consulting
Ottawa, ON
- Full-time
…architecture and advisory level, present to senior executives, lead functional workshops, configure the platform, and translate business requirements into scalable D365…
Added 17 hours ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
We are seeking a Manager – Banking Cloud & Platform Engineering to help lead complex technology transformation programs within the banking sector.
Added 17 hours ago
MC
SysOps Software Architect (36136)
Myticas Consulting
Ottawa, ON
- Full-time
Lead the architecture and technical direction of System Operations (SysOps) software for a mission-critical satellite communications program. Translate operational, security, and system…
Added 17 hours ago
AP
Tech Lead
Accommodations Plus International
Markham, ON
- $130,000 to $140,000 CAD / year
- Full-time
We’re hiring a Full Stack Team Lead with software architecture experience to provide both hands-on full stack development and strategic architectural direction for our Java development…
Added 18 hours ago
DC
Project Manager
Dillon Consulting Limited
Winnipeg, MB
- Full-time
…Practice. As a collaborative leader and trusted advisor with strong technical capabilities, excellent communication skills, and business acumen, you will thrive in our fast-paced and agile…
Added 18 hours ago
PF
Data Engineer
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
- Full-time
Reporting to the Team Lead, Data & Analytics, you will be responsible for working with one of the largest, most comprehensive datasets in Canada while delivering and pioneering solutions…
Added 18 hours ago
FS
Business Analyst, Pension
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Provides technical leadership to assigned project staff, monitors/controls project progress, resolves project issues, and prepares project reports. Plans and leads initiatives aimed at…
Added 18 hours ago
T
AVP, Technology Portfolio Management, Transaction Banking & Payments, TD Securities
TD
Toronto, ON
- Full-time
…risk and control oversight, benefits realization, executive reporting and talent…
Added 18 hours ago
SL
AVP, Threat and Vulnerability Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…(DSTM) under Security, Risk & Crisis Management (SRC), you will lead Sun Life’s global capability for identifying, assessing, prioritizing, and mitigating cyber vulnerabilities and threats…
Added 18 hours ago
EP
Digital Marketing Lead
Earthscape Play
Remote, Canada
- $90,000 to $100,000 CAD / year
- Full-time
- Remote
We’re looking for a creative, strategic Digital Marketing Lead to own Earthscape Play’s digital marketing function and bring our story to life across our digital and customer touchpoints.…

telMAX Inc.

Sr Mgr, Process Improvement & Transformation

Markham, ON, Canada

$90,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $130,000 CAD / year
Job type: Full-time
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 31, 2026

Original job description

SENIOR MANAGER, PROCESS IMPROVEMENT & TRANSFORMATION

About TelMAX Inc.

Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute

Reporting to the VP, Product Management & Customer Experience, the Senior Manager, Process Improvement & Transformation will be responsible for turning opportunities into simpler, smarter, more scalable ways of working across telMAX. Working horizontally across Product, CEX, Care, Sales, Field Ops, Systems, Network and other teams, this role identifies friction, connects the dots across   functions   and leads cross-functional improvements from problem definition through execution including helping to define the measurable impact.   This is a key resource in actioning Voice of the Customer (VoC) recommendations. Partnering closely with Customer Experience, the role helps translate   customer journey strategy and experience blueprints into operational reality - ensuring improvements move beyond ideas and recommendations to implementation, adoption   and sustained results.   This is a highly collaborative, hands-on role for someone who can see the big picture, get into the   details   and mobilize others to   make change happen.  

Responsibilities & Key Duties

Continuous Improvement & Transformation   -   Identify,   prioritize   and lead cross-functional opportunities to simplify how telMAX works,   eliminate   friction and improve customer,   employee   and business outcomes.  
E2E Process Improvement   -   Diagnose root causes,   redesign processes, workflows,   hand-offs across functional boundaries to deliver simpler, more scalable,   effective ways of working.  
CEX Blueprint Activation   -   Partner with Customer Experience to translate journey strategy, customer   insights   and experience blueprints into executable operational improvements.  
Cross-Functional Execution   -   Mobilize   cross-functional   teams to turn improvement opportunities into action and measurable results.  
Transformation Leadership & Governance   -   Bring structure,   pace   and accountability to priority initiatives,   establishing   clear outcomes, ownership, milestones,   dependencies   and measures of success.  
Change & Adoption   -   Drive improvements through implementation and into day-to-day operations, ensuring new processes, ways of working are understood,   adopted   and sustained.  
Measurement & Optimization   -   Use customer, operational,   performance data to prioritize opportunities, measure impact,   continuously refine solutions based on results and learnings.

What You Bring

Transformation minded - sees opportunities to fundamentally improve how work gets done and can envision a better future state rather than simply optimize what exists today.  
E2E thinker - naturally looks across organizational boundaries, understands how people, process, technology and decisions come together to shape customer and operational outcomes.  
Exceptional problem solver - breaks down complex and ambiguous problems, gets to root cause and translates insights into practical, sustainable solutions.  
Execution obsessed - moves comfortably from strategy and recommendations through implementation, adoption and follow-through; focused on making change happen and making it stick.  
Cross-functional leader & influencer - builds alignment, accountability and momentum across diverse teams and senior stakeholders without relying on formal authority.  
Customer centric - keeps the customer outcome at the centre while balancing operational, technical, employee and commercial realities.  
Analytical & insight driven - uses data, customer feedback and operational measures to prioritize opportunities, diagnose issues and demonstrate measurable impact.  
Structured but pragmatic - brings discipline, strong facilitation and appropriate transformation methodology without creating unnecessary process or bureaucracy.

Experience

Proven track record leading cross-functional transformation initiatives from problem definition through execution and measurable impact.
Hands-on experience dignosing root causes and redesigning end-to-end processes, workflows, and hand-offs across functional boundaries.
Analytical background using data and operational metrics to size and prioritize problems.
Experience in telecom, ISP, or a similar field is an asset.

Education

Bachelor’s degree or diploma in Business, Engineering, or equivalent experience.
Process Design, Journey Design experience and certification an asset.

ImPACT Values

Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

Agility & Collaboration  

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

Customer Centricity  

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service - it’s the foundation of who we are.   By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

Trust & Integrity  

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.

Why You Should Join TelMAX

We are a growing, dynamic organization
We offer a competitive variable compensation package
Hybrid positions
Benefits (Medical, Dental, and Vision)
Health Spending Account (HSA)
RRSP matching program

Equity Statement

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.

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More about this job

Responsibilities

Lead cross-functional transformation and process improvement initiatives, from identifying root causes and redesigning workflows to implementation, adoption, and sustained results. Partner with Customer Experience and other teams to activate customer journey insights, establish accountability and success measures, and use data to assess and refine improvements.

Requirements

Candidates should have a proven record leading cross-functional transformation initiatives through execution and measurable impact, along with hands-on experience diagnosing root causes and redesigning end-to-end processes. Strong analytical, problem-solving, customer-focused, and influencing skills are expected; a bachelor’s degree or diploma in Business or Engineering, or equivalent experience, is required, while telecom experience and process or journey design certification are assets.

Skills

Continuous Improvement
Business Transformation
End-To-End Process Improvement
Root Cause Analysis
Process Redesign
Cross-Functional Leadership
Change Management
Stakeholder Influence
Customer Experience
Customer Journey Design
Data Analysis
Operational Metrics
Project Governance
Facilitation
Implementation and Adoption
Telecommunications

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Health Spending Account
RRSP Matching
Equity
Variable Compensation

Visa sponsorship

Not detected in the job text

Keywords

Continuous Improvement
Business Transformation
End-To-End Process Improvement
Root Cause Analysis
Process Redesign
Workflow Design
Cross-Functional Execution
Customer Experience
Voice Of The Customer
Customer Journey Strategy
Experience Blueprints
Change Management
Change Adoption
Transformation Governance
Performance Measurement
Operational Metrics
Customer Insights
Data-Driven Decision-Making
Stakeholder Management
Telecommunications
Internet Service Provider
Process Design
Journey Design
Business
Engineering

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