Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
NF
Floor Manager
Nature's Fare Markets
Kelowna, BC
- Full-time
People are at the heart of what Nature's Fare Markets does and with this lens, the Floor Manager acts as the lead operator on the sales floor, ensuring smooth day-to-day execution across…
Added 1 hour ago
C
Partner Delivery Project Manager
Ciena
Ottawa, ON
- Full-time
…support capabilities. This role serves as the primary Project Manager for the Partner Delivery portfolio, partnering closely with Supply Chain, IT service owners, End User Support, external…
Added 1 hour ago
BM
Service Writer
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
Oversee daily maintenance shop operations, ensuring a steady and even flow of work through the shop, taking calls from site and communicating with Shop Foreman and/or Maintenance Manager.
Added 1 hour ago
BM
Working Shop Foreman
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
Reporting to the Maintenance Manager and operating from the Fort McKay Incubator Park, the Shop Foreman is responsible for supervising and directing the daily activities of a team of…
Added 1 hour ago
M
Tax Operations Representative
Manulife
Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
The Tax Operation team is seeking a Bilingual Tax Operations Representative to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical…
Added 1 hour ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 1 hour ago
TH
Senior Laboratory Technologist -CVH Microbiology
Trillium Health Partners
Mississauga, ON
- Full-time
Working collaboratively with the Laboratory Manager, Medical/Scientific staff and the laboratory team, the Senior Technologist supports overall laboratory operations, workflow, staffing…
Added 1 hour ago
GE
Route Manager
GFL Environmental Inc.
Coquitlam, BC
- Full-time
The Route Manager oversees daily residential curbside recycling collection operations, with direct accountability for execution under the Recycle BC stewardship program. This role manages…
Added 1 hour ago
Q
Power Systems Specialist III
Qualus
Bolton, ON
- Full-time
Assess project specific resource needs and coordinate assignments with project manager. Communicate core technical job requirements.
Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Vista Heights, Calgary, AB
- Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 2 hours ago
H
Mining Potash Lead
HDR
Toronto, ON · Saskatoon, SK · Vancouver, BC
- Full-time
…studies through design and into construction monitoring and operations. You can help clients push boundaries and meet evolving industrial demands while supporting resilient infrastructure…
Added 3 hours ago
Program Manager, Public Works
Regional Municipality of Wood Buffalo
Fort McMurray, AB
The Program Manager, Public Works is responsible for overseeing Public Works programming and its related projects, and initiatives. Utilizing consistent and standard approaches, the…
Added 3 hours ago
B
Senior Product Manager
Blazesoft
Concord, ON
- Full-time
We're looking for a Senior Product Manager from the casino, iGaming, or sweepstakes industry who has been around the block, someone who does not need hand-holding to navigate a complex,…
Added 3 hours ago
W
pharmacy assistant
Walmart
Calgary, AB
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 3 hours ago
AH
Warranty Manager
Airbus Helicopters
Fort Erie, ON
- Full-time
The Warranty Manager is responsible for overseeing and optimizing the end-to-end warranty and returns process. The primary function of this role is to manage and facilitate product returns…
Added 3 hours ago
WC
pharmacy assistant
Walmart Canada
Calgary, AB
- Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 3 hours ago
M
Senior Software Engineer - Credit Commercial Engineering
Marqeta
Remote, Canada
- Full-time
- Remote
…team goals across quarterly milestones. You will apply your technical expertise to solve moderately complex problems, exercising sound judgment to work through challenges with growing…
Added 3 hours ago
EN
Guest Relations Lead (Full-Time) - Eataly Yorkville
Eataly North America
Toronto, ON
- $21 to $23 CAD / hour
- Full-time
…Cashiers to promote their development. Reports to the Front End…
Added 3 hours ago
TI
Customer Order Fulfillment Specialist
telMAX Inc.
Markham, ON
- $50,000 to $65,000 CAD / year
- Full-time
Reporting to the Manager, Operations Enablement, the Customer Order Fulfillment Specialist will be responsible for coordinating the customer journey from the initial point of sale through…
Added 3 hours ago
TI
Sr Mgr, Process Improvement & Transformation
telMAX Inc.
Markham, ON
- $90,000 to $130,000 CAD / year
- Full-time
SENIOR MANAGER, PROCESS IMPROVEMENT & TRANSFORMATION
Added 4 hours ago
Product Line Manager - Geomembrane & Specialty Market
Intertape Polymer Group (IPG)
Truro, NS · ON · NB · NS · PE
Title: Product Manager - AgGeo & Specialty market
Added 4 hours ago
W
Project Administrator
Worley
Calgary, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 4 hours ago
OD
Production Supervisor (PM Shift: 3pm-11:30pm)
One Degree Organic Foods
Mission, BC
- $69,000 to $84,000 CAD / year
- Full-time
…duties listed below as well as other duties as assigned by your manager or their…
Added 4 hours ago
Technical Due Diligence Analyst
IREN
Vancouver, BC
The Technical Due Diligence Analyst will support IREN’s project financing, capital markets and strategic transactions by coordinating and preparing the technical information that lenders,…
Added 4 hours ago
A
Director of Rooms Division (Full-Time)
AccorHotel
Ottawa, ON
- Full-time
…luxury hospitality across all guest-facing and heart-of-house…

telMAX Inc.

Sr Mgr, Process Improvement & Transformation

Markham, ON, Canada

$90,000 to $130,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,000 to $130,000 CAD / year
Job type: Full-time
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 31, 2026

Original job description

SENIOR MANAGER, PROCESS IMPROVEMENT & TRANSFORMATION

About TelMAX Inc.

Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute

Reporting to the VP, Product Management & Customer Experience, the Senior Manager, Process Improvement & Transformation will be responsible for turning opportunities into simpler, smarter, more scalable ways of working across telMAX. Working horizontally across Product, CEX, Care, Sales, Field Ops, Systems, Network and other teams, this role identifies friction, connects the dots across   functions   and leads cross-functional improvements from problem definition through execution including helping to define the measurable impact.   This is a key resource in actioning Voice of the Customer (VoC) recommendations. Partnering closely with Customer Experience, the role helps translate   customer journey strategy and experience blueprints into operational reality - ensuring improvements move beyond ideas and recommendations to implementation, adoption   and sustained results.   This is a highly collaborative, hands-on role for someone who can see the big picture, get into the   details   and mobilize others to   make change happen.  

Responsibilities & Key Duties

Continuous Improvement & Transformation   -   Identify,   prioritize   and lead cross-functional opportunities to simplify how telMAX works,   eliminate   friction and improve customer,   employee   and business outcomes.  
E2E Process Improvement   -   Diagnose root causes,   redesign processes, workflows,   hand-offs across functional boundaries to deliver simpler, more scalable,   effective ways of working.  
CEX Blueprint Activation   -   Partner with Customer Experience to translate journey strategy, customer   insights   and experience blueprints into executable operational improvements.  
Cross-Functional Execution   -   Mobilize   cross-functional   teams to turn improvement opportunities into action and measurable results.  
Transformation Leadership & Governance   -   Bring structure,   pace   and accountability to priority initiatives,   establishing   clear outcomes, ownership, milestones,   dependencies   and measures of success.  
Change & Adoption   -   Drive improvements through implementation and into day-to-day operations, ensuring new processes, ways of working are understood,   adopted   and sustained.  
Measurement & Optimization   -   Use customer, operational,   performance data to prioritize opportunities, measure impact,   continuously refine solutions based on results and learnings.

What You Bring

Transformation minded - sees opportunities to fundamentally improve how work gets done and can envision a better future state rather than simply optimize what exists today.  
E2E thinker - naturally looks across organizational boundaries, understands how people, process, technology and decisions come together to shape customer and operational outcomes.  
Exceptional problem solver - breaks down complex and ambiguous problems, gets to root cause and translates insights into practical, sustainable solutions.  
Execution obsessed - moves comfortably from strategy and recommendations through implementation, adoption and follow-through; focused on making change happen and making it stick.  
Cross-functional leader & influencer - builds alignment, accountability and momentum across diverse teams and senior stakeholders without relying on formal authority.  
Customer centric - keeps the customer outcome at the centre while balancing operational, technical, employee and commercial realities.  
Analytical & insight driven - uses data, customer feedback and operational measures to prioritize opportunities, diagnose issues and demonstrate measurable impact.  
Structured but pragmatic - brings discipline, strong facilitation and appropriate transformation methodology without creating unnecessary process or bureaucracy.

Experience

Proven track record leading cross-functional transformation initiatives from problem definition through execution and measurable impact.
Hands-on experience dignosing root causes and redesigning end-to-end processes, workflows, and hand-offs across functional boundaries.
Analytical background using data and operational metrics to size and prioritize problems.
Experience in telecom, ISP, or a similar field is an asset.

Education

Bachelor’s degree or diploma in Business, Engineering, or equivalent experience.
Process Design, Journey Design experience and certification an asset.

ImPACT Values

Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

Agility & Collaboration  

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

Customer Centricity  

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service - it’s the foundation of who we are.   By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

Trust & Integrity  

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.

Why You Should Join TelMAX

We are a growing, dynamic organization
We offer a competitive variable compensation package
Hybrid positions
Benefits (Medical, Dental, and Vision)
Health Spending Account (HSA)
RRSP matching program

Equity Statement

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.

Apply About employer

More about this job

Responsibilities

Lead cross-functional transformation and process improvement initiatives, from identifying root causes and redesigning workflows to implementation, adoption, and sustained results. Partner with Customer Experience and other teams to activate customer journey insights, establish accountability and success measures, and use data to assess and refine improvements.

Requirements

Candidates should have a proven record leading cross-functional transformation initiatives through execution and measurable impact, along with hands-on experience diagnosing root causes and redesigning end-to-end processes. Strong analytical, problem-solving, customer-focused, and influencing skills are expected; a bachelor’s degree or diploma in Business or Engineering, or equivalent experience, is required, while telecom experience and process or journey design certification are assets.

Skills

Continuous Improvement
Business Transformation
End-To-End Process Improvement
Root Cause Analysis
Process Redesign
Cross-Functional Leadership
Change Management
Stakeholder Influence
Customer Experience
Customer Journey Design
Data Analysis
Operational Metrics
Project Governance
Facilitation
Implementation and Adoption
Telecommunications

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Health Spending Account
RRSP Matching
Equity
Variable Compensation

Visa sponsorship

Not detected in the job text

Keywords

Continuous Improvement
Business Transformation
End-To-End Process Improvement
Root Cause Analysis
Process Redesign
Workflow Design
Cross-Functional Execution
Customer Experience
Voice Of The Customer
Customer Journey Strategy
Experience Blueprints
Change Management
Change Adoption
Transformation Governance
Performance Measurement
Operational Metrics
Customer Insights
Data-Driven Decision-Making
Stakeholder Management
Telecommunications
Internet Service Provider
Process Design
Journey Design
Business
Engineering

Report this job