Jobs in Canada

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Added 9 mins ago
SC
Sales Associate
Staples Canada
North Vancouver, BC
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 24 mins ago
SM
Ophthalmic Assistant Ophthalmology Admin
St. Michael's Hospital
Toronto, ON
- Part-time
Added 24 mins ago
CR
Receptionist Full Time (7:30AM - 3PM)
COGIR Real Estate
Morden, MB
- Full-time
Added 24 mins ago
FC
Customer Rep-Station-2
FedEx Canada
Woodbridge, ON
- Part-time
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued…
Added 24 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Prince George, BC
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a…
Added 24 mins ago
WC
Stocking 1 Team Associate FT
Walmart Canada
Medicine Hat, AB
- Full-time
Position Summary...To provide customer service by completing assigned stocking activities. This will be accomplished by accurately stocking picks and new merchandise all in a safe and clean…
Added 24 mins ago
CR
Casual Maintenance Assistant
COGIR Real Estate
Ajax, ON
- Part-time
Added 24 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Added 24 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Added 24 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Winnipeg, MB
- Full-time
Added 24 mins ago
WC
(CAN) Overnight Associate
Walmart Canada
Brandon, MB
- Full-time
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 24 mins ago
Server Part Time (4PM-8PM | 40 Hours Biweekly)
COGIR Real Estate
Toronto, ON
Added 24 mins ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
Added 24 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Added 24 mins ago
Food & Consumables Team Associate - Part-time
Walmart Canada
Toronto, ON · Scarborough, ON
Position Summary...A Food and Consumables Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the food and consumables…
Added 24 mins ago
WC
Stockperson/Cartpusher
Walmart Canada
Kitchener, ON
- Contract
…storage locations using approved procedures. Through friendly customer interactions and a strong focus on safety, this role supports smooth store operations while building valuable skills…
Added 24 mins ago
WC
(CAN) Food & Consumables Team Associate
Walmart Canada
Toronto, ON
- Full-time
Position Summary...A Food and Consumables Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the food and consumables…
Added 24 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Added 24 mins ago
LH
Job Title Tenant Support Worker
Lookout Housing + Health Society
Saltspring Island, BC
- Internship
Added 24 mins ago
LH
Job Title Program Support Worker
Lookout Housing + Health Society
Surrey, BC
- Internship
Added 24 mins ago
WC
(CAN) Dairy Frozen Associate
Walmart Canada
Kamloops, BC
- Full-time
…paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a clean, organized, and well zoned Dairy/Frozen department, and…
Added 24 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Kamloops, BC
- Full-time
Added 24 mins ago
WC
(CAN) Préposé à l’accueil
Walmart Canada
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
…creating a welcoming and positive shopping experience for every customer. By delivering exceptional customer service and supporting sales floor operations, you help build customer trust and…
Added 24 mins ago
WC
(CAN) Dairy Frozen Associate
Walmart Canada
Kamloops, BC
- Full-time
…paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a clean, organized, and well zoned Dairy/Frozen department, and…
Added 24 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…

telMAX Inc.

Tech Support Representative

Markham, ON, Canada

$40,000 to $45,000 CAD / year · Full-time

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Job details

Pay: $40,000 to $45,000 CAD / year
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

TECH SUPPORT REPRESENTATIVE

Your Position & How You Will Contribute:

Reporting to the Customer Service Team Lead, the Tech Support Representative is dedicated to assisting customers with inquiries, concerns, complaints, or any issues related to our products and services. This role is focused on building and maintaining positive relationships with customers to achieve high levels of customer satisfaction, ultimately enhancing sales potential and customer retention.

Responsibilities & Key Duties:

Respond to customer inquiries via telephone and online channels, providing information about products or services, processing orders, updating accounts, and documenting complaints.
Maintain accurate records of customer interactions and relevant correspondence to ensure consistency and quality in customer service.
Proactively reach out to customers to strengthen relationships, sharing both positive updates and addressing any concerns
Troubleshoot and resolve technical issues related to internet connectivity, equipment, and network performance.
Guide customers through technical configurations, including router setups, Wi-Fi optimization, and firmware updates.
Escalate unresolved technical issues to higher-level support teams and follow up to ensure resolution.
Provide real-time support during service outages, ensuring timely communication with customers about status updates and resolution timelines
Diagnose and resolve common hardware and software compatibility issues affecting network performance.
Collaborate with other departments to deliver seamless and high-quality customer support.
Gather all necessary information to assess the validity of complaints and determine underlying causes.
Suggest process, product, or service improvements to enhance customer experience and prevent future issues.
Prioritize customer satisfaction while meeting commitments to help achieve business goals.
Perform other related duties as required to support the team and business objectives.

What You Bring:

Experience in a call center environment is preferred.
Telecommunications and network experience is an asset but not essential.
First Aid training is an asset.

Experience:

Strong oral and written communication skills in English.
Proven experience in a customer service role, with a strong commitment to customer satisfaction.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Highly organized and structured with the ability to prioritize a varied workload in a fast-paced environment.
Ability to build relationships and work collaboratively as part of a team.
Accountable, flexible, and able to maintain composure under pressure.
Upholds integrity, follows company policies and procedures, and contributes to a positive work environment by sharing knowledge and demonstrating functional and technical expertise.

Education:

Secondary (high) school graduation certificate or equivalent experience.

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More about this job

Responsibilities

Respond to customer inquiries, process orders, maintain account and interaction records, and build positive customer relationships. Troubleshoot connectivity, equipment, and network issues; guide customers through configurations, escalate unresolved problems, and communicate during outages.

Requirements

A high school diploma or equivalent experience is required, along with customer service experience and strong written and oral English communication skills. Candidates should be organized, proficient in Microsoft Office, collaborative, flexible, and composed under pressure; call center experience is preferred, while telecommunications or network experience and First Aid training are assets.

Skills

Customer Service
Technical Troubleshooting
Internet Connectivity Support
Network Performance
Router Configuration
Wi-Fi Optimization
Firmware Updates
Order Processing
Account Management
Complaint Resolution
Customer Communication
Microsoft Office Suite
Recordkeeping
Prioritization
Team Collaboration
Telecommunications

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Technical Support
Telecommunications
Internet Connectivity
Network Performance
Router Setup
Wi-Fi Optimization
Firmware Updates
Hardware Compatibility
Software Compatibility
Troubleshooting
Call Center
Microsoft Office Suite
Word
Excel
Outlook
Order Processing
Account Updates
Complaint Documentation
Service Outages
Customer Retention
First Aid

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