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Added 11 mins ago
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Tech Lead - Infrastructure Services N 4C
BrightClaim
AB
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 1 hour ago
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PPC Manager
Huzzle
Remote, Canada
- Full-time
- Remote
…Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly…
Added 2 hours ago
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Remote Meta Ads Manager
Huzzle
Remote, Canada
- Full-time
- Remote
…Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly…
Added 2 hours ago
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Remote TikTok Ads Specialist
Huzzle
Remote, Canada
- Full-time
- Remote
…Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and…
Added 3 hours ago
PS
Accounting Support Analyst
PBS Systems
Calgary, AB
- Full-time
Commit to an ongoing personal development and cross-training as recommended by your Team Lead
Added 3 hours ago
TD
Transportation Maint Tech I, II, III- Hondo
Texas Department of Transportation
Hondo, AB
- Full-time
May serve as a work crew project lead ensuring work performed meets project specifications.
Added 3 hours ago
RD
Technical Project Manager - AI
Randstad Digital
Montreal, QC · Greater Montreal Metropolitan Area
- $70 to $90 CAD / hour
- Contract
Modern Tech Ecosystem: Gain hands-on exposure to cloud data solutions, enterprise ERP platforms, and generative AI integrations within the SDLC.
Added 3 hours ago
NE
Senior Maritime Electrical Engineer
Noetiq Edge Consulting
NS · Nova Scotia, Canada
- $125 to $200 CAD / hour
- Contract
…Finance, Supply Chain, Defence, Retail, Healthcare, and…
Added 3 hours ago
OT
Commercial Sales Development Representative
Open Text Corporation
Waterloo, ON
- Other
…It is important that you have a strong understanding of B2B lead generation and business…
Added 3 hours ago
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Tech Support Representative
telMAX Inc.
Markham, ON
- $40,000 to $45,000 CAD / year
- Full-time
Reporting to the Customer Service Team Lead, the Tech Support Representative is dedicated to assisting customers with inquiries, concerns, complaints, or any issues related to our products…
Added 4 hours ago
TD
Head of Performance Marketing
Tiller Digital
Calgary, AB
- Full-time
We are looking for an experienced Head of Performance Marketing to lead and grow our performance marketing practice serving mid-market B2B SaaS clients. As a member of Tiller's leadership…
Added 5 hours ago
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Software Engineering SMTS
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 5 hours ago
K
Assistant Store Manager - Halifax Shopping Centre
Knix
Halifax, NS
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 5 hours ago
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Gestionnaire principal.e, Processus et produit // Senior Manager, Process & Product
SSENSE
Montreal, QC
- Full-time
Added 5 hours ago
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Executive Assistant II
lululemon
Vancouver, BC
- Full-time
Coordinates and sends meeting invitations and agendas to attendees, books meeting rooms and arranges for Tech resources and refreshments in support of efficient meeting facilitation.
Added 5 hours ago
WR
Account Executive
WOW Recruitment
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
…progression, and the chance to build a long-term career in tech and client…
Added 6 hours ago
B
Facility Services Manager
BGIS
Calgary, AB
- Full-time
Project Management roles to lead and execute projects,
Added 6 hours ago
TI
Shipper/Receiver
Techtronic Industries Canada Inc. - TTI Canada
AB · Edmonton, AB
- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 6 hours ago
VA
Veterinary Assistant, Critical Care, Calgary Animal Referral and Emergency Centre
VCA Animal Hospitals
Calgary, AB
- Full-time
The primary role of the Critical Care Tech Assistant is to assist the RVTs and veterinarians with daily tasks and patient care. They are also the hands-on caregivers for our patients in the…
Added 6 hours ago
SC
Manager, Media planning
Starcom Canada
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Wellness & Tech benefits to support what’s most important to you
Added 6 hours ago
SC
Media Planning, Manager
Starcom Canada
Toronto, ON
- Full-time
Wellness & Tech benefits to support what’s most important to you
Added 7 hours ago
O
Transportation Clerk
OPENLANE
Ayr, ON
- Full-time
Serve as a liaison for Lead Drivers when Dispatcher/Supervisor is not available.
Added 7 hours ago
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Indirect Tax Manager - Canada
TikTok
Toronto, ON
- Full-time
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn…
Added 7 hours ago
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Maintenance Technician
BRKFREE
Mississauga, ON
- Full-time
1620 Tech Ave Unit 4, Mississauga, ON L4W 5P4
Added 7 hours ago
H
Head of Marketing
Haystack
Canada
- Full-time
…technology company. The role involves managing the marketing tech stack, defining attribution models, and partnering closely with revenue and finance teams to drive pipeline…

telMAX Inc.

Tech Support Representative

Markham, ON, Canada

$40,000 to $45,000 CAD / year · Full-time

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Job details

Pay: $40,000 to $45,000 CAD / year
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

TECH SUPPORT REPRESENTATIVE

Your Position & How You Will Contribute:

Reporting to the Customer Service Team Lead, the Tech Support Representative is dedicated to assisting customers with inquiries, concerns, complaints, or any issues related to our products and services. This role is focused on building and maintaining positive relationships with customers to achieve high levels of customer satisfaction, ultimately enhancing sales potential and customer retention.

Responsibilities & Key Duties:

Respond to customer inquiries via telephone and online channels, providing information about products or services, processing orders, updating accounts, and documenting complaints.
Maintain accurate records of customer interactions and relevant correspondence to ensure consistency and quality in customer service.
Proactively reach out to customers to strengthen relationships, sharing both positive updates and addressing any concerns
Troubleshoot and resolve technical issues related to internet connectivity, equipment, and network performance.
Guide customers through technical configurations, including router setups, Wi-Fi optimization, and firmware updates.
Escalate unresolved technical issues to higher-level support teams and follow up to ensure resolution.
Provide real-time support during service outages, ensuring timely communication with customers about status updates and resolution timelines
Diagnose and resolve common hardware and software compatibility issues affecting network performance.
Collaborate with other departments to deliver seamless and high-quality customer support.
Gather all necessary information to assess the validity of complaints and determine underlying causes.
Suggest process, product, or service improvements to enhance customer experience and prevent future issues.
Prioritize customer satisfaction while meeting commitments to help achieve business goals.
Perform other related duties as required to support the team and business objectives.

What You Bring:

Experience in a call center environment is preferred.
Telecommunications and network experience is an asset but not essential.
First Aid training is an asset.

Experience:

Strong oral and written communication skills in English.
Proven experience in a customer service role, with a strong commitment to customer satisfaction.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Highly organized and structured with the ability to prioritize a varied workload in a fast-paced environment.
Ability to build relationships and work collaboratively as part of a team.
Accountable, flexible, and able to maintain composure under pressure.
Upholds integrity, follows company policies and procedures, and contributes to a positive work environment by sharing knowledge and demonstrating functional and technical expertise.

Education:

Secondary (high) school graduation certificate or equivalent experience.

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More about this job

Responsibilities

Respond to customer inquiries, process orders, maintain account and interaction records, and build positive customer relationships. Troubleshoot connectivity, equipment, and network issues; guide customers through configurations, escalate unresolved problems, and communicate during outages.

Requirements

A high school diploma or equivalent experience is required, along with customer service experience and strong written and oral English communication skills. Candidates should be organized, proficient in Microsoft Office, collaborative, flexible, and composed under pressure; call center experience is preferred, while telecommunications or network experience and First Aid training are assets.

Skills

Customer Service
Technical Troubleshooting
Internet Connectivity Support
Network Performance
Router Configuration
Wi-Fi Optimization
Firmware Updates
Order Processing
Account Management
Complaint Resolution
Customer Communication
Microsoft Office Suite
Recordkeeping
Prioritization
Team Collaboration
Telecommunications

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Technical Support
Telecommunications
Internet Connectivity
Network Performance
Router Setup
Wi-Fi Optimization
Firmware Updates
Hardware Compatibility
Software Compatibility
Troubleshooting
Call Center
Microsoft Office Suite
Word
Excel
Outlook
Order Processing
Account Updates
Complaint Documentation
Service Outages
Customer Retention
First Aid

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