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Added 26 mins ago
RV
Respiratory Therapist
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
…respective disciplines at committees, create policies & procedures, lead corporate level initiatives and drive best practices in the realm of patient…
Added 26 mins ago
EC
Snow Removal Supervisor
Erosion Control Central Ltd.
AB · Edmonton, AB
- Full-time
…in Erosion & Sediment Control. Led by a team of exceptional technical experts, we provide exceptional services to developers and contractors with unwavering integrity. The team at ECC is…
Added 26 mins ago
MC
Manager, Revenue Accounting & Reporting
Make-A-Wish Canada
Toronto, ON
- Full-time
…informed decision-making across the Foundation. Combining strong technical accounting knowledge with analytical expertise, the Manager translates complex revenue data into clear, actionable…
Added 27 mins ago
TS
Building Envelope/Restoration Project Manager
TalentSphere Staffing Solutions
Calgary, AB
- Full-time
Prepare technical reports, specifications, repair details, and construction documents.
Added 27 mins ago
TD
Transportation Maint Tech I, II, III- Hondo
Texas Department of Transportation
Hondo, AB
- Full-time
May serve as a work crew project lead ensuring work performed meets project specifications.
Added 27 mins ago
TH
Administrative Co-Ordinator- Department of Diagnostic and Interventional Radiology
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 27 mins ago
ME
Senior Contract Administrator
Morson Edge (Canada)
Toronto, ON
- $60 to $75 CAD / hour
- Contract
Responsible for administering various contracts, including those for ITS software, licensing, support, maintenance, technical support, training, consulting and/or other services in…
Added 27 mins ago
TS
Senior Development Manager
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Reviews and interprets various technical documents - planning, engineering, legal, financial, etc. - to identify concerns and opportunities generally, while specifically managing the…
Added 27 mins ago
CO
Lead Hand/Winter Equipment Operator
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Added 27 mins ago
TP
Processing Sales Manager
Tetra Pak
Quebec, QC
- $150,000 to $200,000 CAD / year
- Full-time
…these accounts. We are looking for someone who can speak the technical language and drive to deliver a world class service experience. This position requires fluency in both French and…
Added 27 mins ago
O
Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
The Senior Software Developer is a hands-on technical contributor and emerging technical lead who designs, develops, and supports Java and Spring Boot microservices running on Google Cloud…
Added 27 mins ago
RD
Technical Project Manager - AI
Randstad Digital
Montreal, QC · Greater Montreal Metropolitan Area
- $70 to $90 CAD / hour
- Contract
A top-tier financial institution is seeking an accomplished Senior Technical Project Manager to orchestrate high-impact technology initiatives across enterprise data platforms, financial…
Added 27 mins ago
R
Associate Director – Commodity Local Market Risk
RBC
Toronto, ON
- Full-time
Enhance Risk Infrastructure: Lead the development and refinement of the risk management framework, including product mandates, limit reviews, and assessments of new business initiatives.
Added 27 mins ago
M
RQ11727 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
against the various components. The tester will work with the testing lead and
Added 27 mins ago
M
RQ11734 - Business Analyst - Senior
Maarut
Toronto, ON
- Contract
Plan and lead requirements elicitation, analysis,
Added 41 mins ago
I
Spécialiste des ventes technologiques - Programme de ventes pour débutants 2027/ Technology Seller - Entry Level Sales Program
IBM
Montreal, QC
- $68,000 to $96,000 CAD / year
- Full-time
IBM Technology Sales is transforming client engagement by combining digital selling, technical expertise, and AI-driven innovation. As an Entry-Level Technology Seller, you will create…
Added 41 mins ago
AB
Engineering Manager Structural Bridge
Algonquin Bridge
Thorndale, ON
- Full-time
Provide technical direction and final review for complex designs and non-standard conditions; engage external experts as needed.
Added 41 mins ago
FS
Reality TV Producer / Director for Original reality series | Pilot material & Netflix pitch | Paid project engagement
FUTURA SOUND
Toronto, ON
- Internship
…coordinate their work rather than personally provide every technical service or fund the production. Any extension or additional scope requires a separately agreed paid…
Added 41 mins ago
RC
Senior SIS Engineer
Randstad Canada
Vancouver, BC
- $140,000 to $180,000 CAD / year
- Full-time
-Act as technical lead for SIS and BMS capital projects and provide technical guidance throughout project execution.
Added 41 mins ago
WI
Senior Project Engineer
WSP in Canada
Calgary, AB
- Full-time
Lead and coordinate multidisciplinary engineering activities for natural gas compressor station and related energy infrastructure projects, driving quality, schedule, cost, and technical…
Added 41 mins ago
WI
Senior Project Engineer
WSP in Canada
Terrace, BC
- Full-time
Lead and coordinate multidisciplinary engineering activities for natural gas compressor station and related energy infrastructure projects, driving quality, schedule, cost, and technical…
Added 41 mins ago
WI
Senior Project Engineer
WSP in Canada
Terrace, BC
- Full-time
Lead and coordinate multidisciplinary engineering activities for natural gas compressor station and related energy infrastructure projects, driving quality, schedule, cost, and technical…
Added 41 mins ago
D
Senior AI & Cyber Defense Specialist
Darktrace
Canada
- Full-time
Lead technical enablement engagements in English and support multilingual audiences across the Americas, including demonstrations, workshops, practical exercises, scenario-based sessions…
Added 41 mins ago
TS
Project Manager Building Restoration
TalentSphere Staffing Solutions
Halifax, NS
- Full-time
This is a strong opportunity for a building restoration professional who enjoys combining technical engineering, project management, site investigations, construction involvement, and…
Added 41 mins ago
TS
Project Manager
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Serve as the primary liaison for owners, architects, and consultants. Lead progress meetings and provide clear, proactive communication throughout all project phases.

telMAX Inc.

Tech Support Representative

Markham, ON, Canada

$40,000 to $45,000 CAD / year · Full-time

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Job details

Pay: $40,000 to $45,000 CAD / year
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

TECH SUPPORT REPRESENTATIVE

Your Position & How You Will Contribute:

Reporting to the Customer Service Team Lead, the Tech Support Representative is dedicated to assisting customers with inquiries, concerns, complaints, or any issues related to our products and services. This role is focused on building and maintaining positive relationships with customers to achieve high levels of customer satisfaction, ultimately enhancing sales potential and customer retention.

Responsibilities & Key Duties:

Respond to customer inquiries via telephone and online channels, providing information about products or services, processing orders, updating accounts, and documenting complaints.
Maintain accurate records of customer interactions and relevant correspondence to ensure consistency and quality in customer service.
Proactively reach out to customers to strengthen relationships, sharing both positive updates and addressing any concerns
Troubleshoot and resolve technical issues related to internet connectivity, equipment, and network performance.
Guide customers through technical configurations, including router setups, Wi-Fi optimization, and firmware updates.
Escalate unresolved technical issues to higher-level support teams and follow up to ensure resolution.
Provide real-time support during service outages, ensuring timely communication with customers about status updates and resolution timelines
Diagnose and resolve common hardware and software compatibility issues affecting network performance.
Collaborate with other departments to deliver seamless and high-quality customer support.
Gather all necessary information to assess the validity of complaints and determine underlying causes.
Suggest process, product, or service improvements to enhance customer experience and prevent future issues.
Prioritize customer satisfaction while meeting commitments to help achieve business goals.
Perform other related duties as required to support the team and business objectives.

What You Bring:

Experience in a call center environment is preferred.
Telecommunications and network experience is an asset but not essential.
First Aid training is an asset.

Experience:

Strong oral and written communication skills in English.
Proven experience in a customer service role, with a strong commitment to customer satisfaction.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Highly organized and structured with the ability to prioritize a varied workload in a fast-paced environment.
Ability to build relationships and work collaboratively as part of a team.
Accountable, flexible, and able to maintain composure under pressure.
Upholds integrity, follows company policies and procedures, and contributes to a positive work environment by sharing knowledge and demonstrating functional and technical expertise.

Education:

Secondary (high) school graduation certificate or equivalent experience.

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More about this job

Responsibilities

Respond to customer inquiries, process orders, maintain account and interaction records, and build positive customer relationships. Troubleshoot connectivity, equipment, and network issues; guide customers through configurations, escalate unresolved problems, and communicate during outages.

Requirements

A high school diploma or equivalent experience is required, along with customer service experience and strong written and oral English communication skills. Candidates should be organized, proficient in Microsoft Office, collaborative, flexible, and composed under pressure; call center experience is preferred, while telecommunications or network experience and First Aid training are assets.

Skills

Customer Service
Technical Troubleshooting
Internet Connectivity Support
Network Performance
Router Configuration
Wi-Fi Optimization
Firmware Updates
Order Processing
Account Management
Complaint Resolution
Customer Communication
Microsoft Office Suite
Recordkeeping
Prioritization
Team Collaboration
Telecommunications

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Technical Support
Telecommunications
Internet Connectivity
Network Performance
Router Setup
Wi-Fi Optimization
Firmware Updates
Hardware Compatibility
Software Compatibility
Troubleshooting
Call Center
Microsoft Office Suite
Word
Excel
Outlook
Order Processing
Account Updates
Complaint Documentation
Service Outages
Customer Retention
First Aid

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