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Added 2 hours ago
CO
Maintenance Technician I
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Interior Building – space/areas and rooms including; public, apartment units, service, storage, equipment, vacant units, etc.
Added 2 hours ago
VF
Facility Operator
Vivo for Healthier Generations
Calgary, AB
- Full-time
…spaces that bring Vivo’s mission to life. You will have a strong technical and mechanical background to troubleshoot a variety of operational tasks and champion continuous improvement to…
Added 2 hours ago
OT
Customer Service Representative
Olympia Tile+Stone Inc.
Toronto, ON · North York, ON
- $37,440 to $41,600 CAD / year
- Full-time
We are seeking an Customer Service Representative to join the team at our Toronto branch. In this role, you will be the first point of contact for showroom and order desk customers,…
Added 5 hours ago
IA
Electronic Technician
IMP Aerospace & Defence
Halifax, NS
- Full-time
Manufactures and assembles printed circuit boards and electronic components in accordance with applicable technical documentation and drawings
Added 5 hours ago
IA
IT Systems Developer/Analyst
IMP Aerospace & Defence
Halifax, NS
- Full-time
To support electronic publishing activities related to an Interactive Electronic Technical Manual (IETM). Participate in the development, implementation, and support of existing…
Added 5 hours ago
IG
Field Service Representative (FSR)
Insight Global
Victoria, BC
- $40 to $55 CAD / hour
- Contract
The Field Service Representative (FSR) is a 9-month contract position based in Victoria, BC, with Victoria expected to be the candidate’s base for at least six months. The role is primarily…
Added 5 hours ago
TI
Tech Support Representative
telMAX Inc.
Markham, ON
- $40,000 to $45,000 CAD / year
- Full-time
Reporting to the Customer Service Team Lead, the Tech Support Representative is dedicated to assisting customers with inquiries, concerns, complaints, or any issues related to our products…
Added 5 hours ago
EN
Principal Wireless SW Engineer
Extreme Networks
Toronto, ON
- Full-time
The Principal Wireless Software Engineer is a senior technical leader responsible for resolving the most complex and business-critical customer issues escalated through the Global Technical…
Added 6 hours ago
SPECIALIST CYBER DIPLOMACY & GOVERNANCE (BUSINESS STRATEGY & PLANNING)
City of Toronto
Toronto, ON
…agreements, ensuring compliance with contractual obligations, service standards, and performance requirements. The Specialist maintains vendor performance records, risk assessments, and…
Added 6 hours ago
BH
Property Representative 2 (Interconnections and Site C)
BC Hydro
Vancouver, BC
- Full-time
…landlord/tenant disputes; preparing and managing budgets and service contracts; representing BC Hydro in related disputes and legal…
Added 6 hours ago
DB
Alterations Specialist
David's Bridal
Langley (District), BC · City of Langley, BC
- $21.55 to $23.9 CAD / hour
- Full-time
…is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and…
Added 7 hours ago
SP
Cement Technical Sales Representative
Stubbe's Precast
Canada
- Full-time
Reporting to the VP of the Cement Division, the Technical Sales Representative will develop and grow sales of Stubbe’s cement products throughout the Greater Toronto Area. This role…
Added 8 hours ago
EP
Sales & Business Development Representative
East Penn Canada
Mississauga, ON
- Full-time
Deliver product demonstrations, technical support, and customer training to drive product adoption and strengthen customer relationships.
Added 8 hours ago
SS
Technical Sales & Business Development Representative- MB & SK
Shreem Systems & Solutions Pvt. Ltd
Brandon, MB
- Full-time
We are seeking a motivated Technical Sales & Business Development Representative to expand Shreem's presence throughout Saskatchewan and Manitoba. The successful candidate will work…
Added 8 hours ago
M
Branch Sales Representative
Master
Markham, ON
- Full-time
Professional phone manner and customer service skills;
Added 9 hours ago
DC
Program Leader (Environmental Services)
Defence Construction Canada
Halifax, NS
- Full-time
…programs. The incumbent provides support within one or more service line, monitors project activities, including those of contractors, consultants and stakeholders, and reports on those…
Added 9 hours ago
OT
Inside Sales Representative
Olympia Tile+Stone Inc.
Toronto, ON
- $39,520 to $43,680 CAD / year
- Full-time
We are seeking an Inside Sales Representative to join the team at our Toronto branch. In this role, you will be the first point of contact for Stone Slab showroom customers, supporting…
Added 9 hours ago
BS
Customer Operations Representative I
Boston Scientific
Ottawa, ON
- Full-time
…of our products and expertise through hassle-free customer service that provides answers, solves problems, and overcomes barriers to access. This key role acts to efficiently process…
Added 9 hours ago
EC
Field Service Technician
Eaton Corporation
Calgary, AB · Edmonton, AB · Fort McMurray, AB
- Full-time
…solutions that meet the unique needs of our clients. As a Field Service Representative, you will be an integral part of our team, working on-site with clients to ensure their electrical…
Added 9 hours ago
MT
Account Receivable (Confidential)
MT Talent Solutions Inc.
Mississauga, ON
- Full-time
…the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties…
Added 9 hours ago
RH
Inside Sales Representative
Robert Half
Delta, BC
- Full-time
Our client, a recognized leader in the industrial distribution sector, is seeking an experienced Inside Sales Representative to join their Delta, BC branch.
Added 9 hours ago
ES
Facility Manager - Toronto
Equans Services Canada & US
Toronto, ON
- Full-time
As a Key Individual, serve as the Equans site representative; supervise, train and mentor the site team to ensure compliance with all provisions of the Project Agreement (PA) and the…
Added 9 hours ago
RC
Inside Sale Representative (Représentant(e) des ventes internes)
Rittal Canada
Montreal, QC
- Full-time
…the National Inside Sales Manager. The role of Inside Sales Representative works in tandem with the Outside Sales Representatives nationwide to provide excellent customer service to drive…
Added 9 hours ago
S-
Director, Senior Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…government and institutional investor clients. GBM is a full-service wholesale bank and investment dealer in Canada and Mexico and offers a range of products and services in the U.S., Latin…
Added 9 hours ago
TZ
Security Representative, Health & Safety Services
Toronto Zoo
Toronto, ON
- Full-time
Position Purpose: The Security Representative, Health & Safety Services staff supports the daily operations of the Health & Safety Services Branch. The position provides protection to all…

telMAX Inc.

Tech Support Representative

Markham, ON, Canada

$40,000 to $45,000 CAD / year · Full-time

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Job details

Pay: $40,000 to $45,000 CAD / year
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

TECH SUPPORT REPRESENTATIVE

Your Position & How You Will Contribute:

Reporting to the Customer Service Team Lead, the Tech Support Representative is dedicated to assisting customers with inquiries, concerns, complaints, or any issues related to our products and services. This role is focused on building and maintaining positive relationships with customers to achieve high levels of customer satisfaction, ultimately enhancing sales potential and customer retention.

Responsibilities & Key Duties:

Respond to customer inquiries via telephone and online channels, providing information about products or services, processing orders, updating accounts, and documenting complaints.
Maintain accurate records of customer interactions and relevant correspondence to ensure consistency and quality in customer service.
Proactively reach out to customers to strengthen relationships, sharing both positive updates and addressing any concerns
Troubleshoot and resolve technical issues related to internet connectivity, equipment, and network performance.
Guide customers through technical configurations, including router setups, Wi-Fi optimization, and firmware updates.
Escalate unresolved technical issues to higher-level support teams and follow up to ensure resolution.
Provide real-time support during service outages, ensuring timely communication with customers about status updates and resolution timelines
Diagnose and resolve common hardware and software compatibility issues affecting network performance.
Collaborate with other departments to deliver seamless and high-quality customer support.
Gather all necessary information to assess the validity of complaints and determine underlying causes.
Suggest process, product, or service improvements to enhance customer experience and prevent future issues.
Prioritize customer satisfaction while meeting commitments to help achieve business goals.
Perform other related duties as required to support the team and business objectives.

What You Bring:

Experience in a call center environment is preferred.
Telecommunications and network experience is an asset but not essential.
First Aid training is an asset.

Experience:

Strong oral and written communication skills in English.
Proven experience in a customer service role, with a strong commitment to customer satisfaction.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Highly organized and structured with the ability to prioritize a varied workload in a fast-paced environment.
Ability to build relationships and work collaboratively as part of a team.
Accountable, flexible, and able to maintain composure under pressure.
Upholds integrity, follows company policies and procedures, and contributes to a positive work environment by sharing knowledge and demonstrating functional and technical expertise.

Education:

Secondary (high) school graduation certificate or equivalent experience.

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More about this job

Responsibilities

Respond to customer inquiries, process orders, maintain account and interaction records, and build positive customer relationships. Troubleshoot connectivity, equipment, and network issues; guide customers through configurations, escalate unresolved problems, and communicate during outages.

Requirements

A high school diploma or equivalent experience is required, along with customer service experience and strong written and oral English communication skills. Candidates should be organized, proficient in Microsoft Office, collaborative, flexible, and composed under pressure; call center experience is preferred, while telecommunications or network experience and First Aid training are assets.

Skills

Customer Service
Technical Troubleshooting
Internet Connectivity Support
Network Performance
Router Configuration
Wi-Fi Optimization
Firmware Updates
Order Processing
Account Management
Complaint Resolution
Customer Communication
Microsoft Office Suite
Recordkeeping
Prioritization
Team Collaboration
Telecommunications

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Technical Support
Telecommunications
Internet Connectivity
Network Performance
Router Setup
Wi-Fi Optimization
Firmware Updates
Hardware Compatibility
Software Compatibility
Troubleshooting
Call Center
Microsoft Office Suite
Word
Excel
Outlook
Order Processing
Account Updates
Complaint Documentation
Service Outages
Customer Retention
First Aid

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