Jobs in Canada

Group jobs by employerEmail me new jobs Save this search

Added 2 months ago
BB
Associé(e) saisonnier(ère) des ventes au détail
Best Buy Canada
Saint-Jérôme, QC
- Part-time
Store Technical Service Representative: Help customers set up, connect and get the most from their new devices.
Added 2 months ago
BB
Associé(e) saisonnier(ère) des ventes au détail
Best Buy Canada
Drummondville, QC
- Part-time
Permis de conduire en règle requis · Must have a valid driver’s license
Added 2 months ago
BB
Associé(e) saisonnier(ère) des ventes au détail
Best Buy Canada
Mascouche, QC
- Part-time
Permis de conduire en règle requis · Must have a valid driver’s license
Added 2 months ago
BB
Associé(e) saisonnier(ère) des ventes au détail
Best Buy Canada
Saguenay, QC
- Part-time
Permis de conduire en règle requis · Must have a valid driver’s license
Added 2 months ago
CO
Senior Data Management Strategist
City of Calgary
Calgary, AB
- $46.21 to $61.78 CAD / hour
- Full-time
Workstyle: This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on…
Added 4 months ago
TI
Tech Support Representative
telMAX Inc.
Markham, ON
- $40,000 to $45,000 CAD / year
- Full-time
Reporting to the Customer Service Team Lead, the Tech Support Representative is dedicated to assisting customers with inquiries, concerns, complaints, or any issues related to our products…
Added 2 months ago
K
Facilities Technician
Knoll
Toronto, ON
- Full-time
Must have flexibility to work varied hours and overtime to meet production requirements · Must have the ability to diligently follow processes and procedures with minimal supervision
Added 2 months ago
SW
Client Service Associate London, ON
Scotia Wealth Management
London, ON
- Full-time
The Client Service Associate contributes to the overall success of the Client Administrative Services Regional team, ensuring specific individual goals, plans, initiatives are executed /…
Added 2 months ago
GC
Live-in Superintendent
Greenwin Corp.
Oakville, ON
- Full-time
We are seeking a hands-on, service-driven Superintendent to oversee the day-to-day operations of our residential community. As a live-in team member, you will be the primary point of…
Added 2 months ago
C
Customer Service / Tech Support Rep (On-Site)
Concentrix
Belleville, ON
- Full-time
Must have a high school diploma or GED · Must have at least one year customer service experience
Added 3 months ago
C
Emergency Services Representative (Bilingual: French / English) On-Site
Concentrix
Mississauga, ON
- Full-time
Join a world-class team in Mississauga, ON, as an Emergency Services Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences…
Added 2 months ago
RS
Field Service Technician 4
Rapiscan Systems
Montreal, QC
- Full-time
We are currently seeking a Field Service Technician 4 to be part of our fast paced and quality focused team. ** The candidate for this position will need to be based out of Montreal,…
Added 2 months ago
TL
Receptionist
Torys LLP
Montreal, QC
- Full-time
This position will be in the office 5 days per week
Added 2 months ago
CO
Service Technician
Culligan of Canada
Brampton, ON
- $22 to $25 CAD / hour
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 2 months ago
Technical Inside Sales Representative - Coatings & Construction
IMCD Group B.V.
Canada
…structure are making a real difference. By joining IMCD, you’ll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you’ll have the freedom…
Added 2 months ago
Customer Service Representative
U-Haul
Saint John, NB
…of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul…
Added 2 months ago
Engineering Repair Coordinator
The Talent Team at Perimeter Aviation
Winnipeg, MB
…American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine…
Added 2 months ago
Client Service Associate London, ON
Scotiabank
London, ON
The Client Service Associate contributes to the overall success of the Client Administrative Services Regional team, ensuring specific individual goals, plans, initiatives are executed /…
Added 2 months ago
RS
310T Diesel Mechanic
Ryder System, Inc.
London, ON
- Full-time
…way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and…
Added 2 months ago
Casual Residence Worker (Inlet Recovery Home | Port Alberni)
Connective
Port Alberni, BC
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12…
Added 2 months ago
L
Customer Service Representative, Order Desk Management
Linde
Brampton, ON
- Full-time
Customer Service Representative, Order Desk Management (full time)
Added 2 months ago
M
Facilities Technician
MillerKnoll
Toronto, ON · ON - Toronto Arrow
- Full-time
Must have flexibility to work varied hours and overtime to meet production requirements · Must have the ability to diligently follow processes and procedures with minimal supervision
Added 2 months ago
Technical Sales Representative – Industrial (B2B) – Account Management (Vaudreuil, QC)
Recrute Action
Vaudreuil-Dorion, QC
…commissions, full benefits, and an innovative environment in the technical plastics sector. Bilingualism is…
Added 1 month ago
CO
Customer Service Representative
Culligan of Canada
Simcoe Lodge, ON · Simcoe, ON
- $20 CAD / hour
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 2 months ago
Wealth Administrator St John's NFLD or Sydney NS
Scotiabank
St. John's, NL
The Client Service Associate contributes to the overall success of the Client Administrative Services Regional team, ensuring specific individual goals, plans, initiatives are executed /…

telMAX Inc.

Tech Support Representative

Markham, ON, Canada

$40,000 to $45,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $40,000 to $45,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Jul 10, 2026

Original job description

TECH SUPPORT REPRESENTATIVE

Your Position & How You Will Contribute

Reporting to the Customer Service Team Lead, the Tech Support Representative is dedicated to assisting customers with inquiries, concerns, complaints, or any issues related to our products and services. This role is focused on building and maintaining positive relationships with customers to achieve high levels of customer satisfaction, ultimately enhancing sales potential and customer retention.

Responsibilities & Key Duties

Respond to customer inquiries via telephone and online channels, providing information about products or services, processing orders, updating accounts, and documenting complaints.
Maintain accurate records of customer interactions and relevant correspondence to ensure consistency and quality in customer service.
Proactively reach out to customers to strengthen relationships, sharing both positive updates and addressing any concerns
Troubleshoot and resolve technical issues related to internet connectivity, equipment, and network performance.
Guide customers through technical configurations, including router setups, Wi-Fi optimization, and firmware updates.
Escalate unresolved technical issues to higher-level support teams and follow up to ensure resolution.
Provide real-time support during service outages, ensuring timely communication with customers about status updates and resolution timelines
Diagnose and resolve common hardware and software compatibility issues affecting network performance.
Collaborate with other departments to deliver seamless and high-quality customer support.
Gather all necessary information to assess the validity of complaints and determine underlying causes.
Suggest process, product, or service improvements to enhance customer experience and prevent future issues.
Prioritize customer satisfaction while meeting commitments to help achieve business goals.
Perform other related duties as required to support the team and business objectives.

What You Bring

Experience in a call center environment is preferred.
Telecommunications and network experience is an asset but not essential.
First Aid training is an asset.

Experience

Strong oral and written communication skills in English.
Proven experience in a customer service role, with a strong commitment to customer satisfaction.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Highly organized and structured with the ability to prioritize a varied workload in a fast-paced environment.
Ability to build relationships and work collaboratively as part of a team.
Accountable, flexible, and able to maintain composure under pressure.
Upholds integrity, follows company policies and procedures, and contributes to a positive work environment by sharing knowledge and demonstrating functional and technical expertise.

Education

Secondary (high) school graduation certificate or equivalent experience.

Apply on LinkedIn About employer

More about this job

Responsibilities

The role involves assisting customers with technical inquiries and resolving issues related to internet connectivity, equipment, and network performance. It also requires maintaining accurate customer records and collaborating with other departments to enhance overall customer satisfaction.

Requirements

Candidates should have a high school diploma and proven experience in customer service, preferably within a call center or telecommunications environment. Proficiency in Microsoft Office and strong communication skills in English are required.

Skills

Customer Service
Technical Troubleshooting
Network Performance Optimization
Router Configuration
Wi-Fi Optimization
Firmware Updates
Microsoft Office Suite
Oral Communication
Written Communication
Conflict Resolution
Account Management
Call Center Operations

Visa sponsorship

Not detected in the job text

Keywords

Telecommunications
Network Performance
Internet Connectivity
Router Setup
Wi-Fi Optimization
Firmware Updates
Microsoft Word
Microsoft Excel
Microsoft Outlook
Call Center
Technical Support
Customer Retention
Hardware Compatibility
Software Compatibility
First Aid

Report this job

Work requirements

Jobs in Canada