Field Operations Contract Manager

FIELD OPERATIONS CONTRACT MANAGER

About telMAX Inc.:

Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute:

The Field Operations Contract Manager is responsible for the technical oversight and quality control of subcontracted telecommunications installation work supporting residential, business, and multi-dwelling unit (MDU) fibre deployments. The role requires direct, hands-on experience in FTTH environments and the ability to independently assess, inspect, and resolve complex field installation issues. The position operates with limited supervision and serves as a technical authority and escalation point for subcontractor-performed installation work. Accountability includes ensuring installations meet approved designs, safety requirements, regulatory obligations, and internal quality standards.

Responsibilities & Key Duties:

Subcontractor & Field Oversight

• Administer and enforce subcontractor agreements related to fibre and broadband installation work.
• Oversee subcontractor execution of residential, business, and MDU fibre installations to ensure compliance with technical specifications and installation standards.
• Inspect completed and in-progress installation work to verify quality, workmanship, and adherence to approved designs.
• Identify installation deficiencies and direct corrective actions to address quality or compliance issues.

Technical Field Support

• Provide technical oversight and guidance related to cabling, splicing, and fibre installation practices.
• Serve as the escalation point for complex field issues affecting live or pending customer installations.
• Diagnose and resolve installation challenges related to infrastructure readiness, access limitations, or workmanship deficiencies.
• Conduct site assessments to confirm installation feasibility and compliance with engineering and construction requirements.

Project Coordination

• Coordinate installation activities for small to mid-scale field deployment projects.
• Track installation progress against defined timelines and flag risks that may impact service delivery.
• Ensure subcontractor work aligns with approved schedules, scope, and cost controls.

Quality Assurance & Risk Control

• Apply established quality control processes to subcontracted installation work.
• Monitor compliance with telecom safety standards and regulatory requirements.
• Identify operational risks related to installation quality or subcontractor performance and implement mitigation measures.
• Participate in post-installation reviews to identify recurring issues and recommend corrective actions.

Documentation & Reporting

• Maintain accurater ecords of subcontractor performance, site inspections, deficiencies, and corrective actions.
• Prepare operational reports related to installation quality, field issues, and subcontractor compliance for internal review.
• Prepare daily productivity reports for upper management

Working Conditions

• Regular site visits in varying and sometimes unfavorable conditions 

• Combination of office-based and field-based work with limited flexibility 
• Availability for on-call support, including evenings and weekends asrequired
• Mandatory in-person attendance with no remote work option

Experience:

• Extensive experience in telecommunications field operations.
• Demonstrated hands-on experience in FTTH installation environments, including fibre cabling and splicing practices.
• Experience overseeing or inspecting subcontracted telecom installation work.
• Strong working knowledge of telecom installation standards, safety requirements, and regulatory compliance.
• Proven ability to independently assess field installation quality and resolve technical issues.
• Experience supporting residential, business, and MDU telecom installations.

Education:

• Postsecondary education in Telecommunications, Engineering Technology, Construction Technology, or a related field.
• Project coordination or technical certification related to telecommunications or field operations is an asset.1

ImPACT Values

• Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

• Agility & Collaboration 

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

• Customer Centricity 

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service - it’s the foundation of who we are. By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

• Trust & Integrity 

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.

Why You Should Join telMAX:

• We are a growing, dynamic organization
• We offer a competitive variable compensation package
• Hybrid positions
• Benefits (Medical, Dental, and Vision)
• Health Spending Account (HSA)
• RRSP matching program

Equity Statement

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.