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Added 20 mins ago
E
Operations and Maintenance Site Technician
EEONLINE
AB · Alberta, Canada
- Full-time
…gas turbine, generator, HRSG,OTSG, feedwater and condensate systems, fuel gas and auxiliaries as well as electrical and control…
Added 20 mins ago
MS
GCP Data Engineer
Millennium Software and Staffing Inc
Toronto, ON
- Contract
Job Description: CGEMJP00360882 - GCP Data Engineer 2 - Toronto, CA (Onsite)
Added 20 mins ago
VT
Quality Engineer
Veridian Tech Solutions, Inc.
Longueuil, QC
- $80,000 to $90,000 CAD / year
- Full-time
Added 20 mins ago
TT
Senior SRE / Observability Engineer – IA & AI Ops - Bilingual
Tech Talent International
Montreal, QC
- $120,000 to $130,000 CAD / year
- Full-time
We currently have a role as an Senior SRE / Observability Engineer – IA & AI Ops - Bilingual with our large consulting client, working for a public sector, crown corporation in the Montreal…
Added 20 mins ago
CF
Data Analyst
CI Financial
Toronto, ON
- Full-time
…hidden in queries and reports, mapping source data to target systems, and collaborating with business stakeholders to ensure accuracy and…
Added 20 mins ago
IG
Full Stack Engineer
Insight Global
Vancouver, BC
- $46 to $55 CAD / hour
- Contract
Work with product owners, business analysts and systems analysts to translate user needs into pragmatic technical designs and incremental deliverables.
Added 20 mins ago
SI
Network Engineer
Smart IT Frame LLC
Calgary, AB
- Full-time
Experience with network operating systems: EOS, NX-OS, Junos, or SONiC.
Added 20 mins ago
AW
Controls & Automation Engineer
Agilus Work Solutions
Calgary, AB
- $110,000 to $160,000 CAD / year
- Full-time
Agilus by Synergie is recruiting for a Senior Controls & Automation Engineer in the Engineering consulting industry in Calgary, Alberta.
Added 20 mins ago
CA
Aircraft Maintenance Engineer
Chartright Air Group
Mississauga, ON
- Full-time
Inspect, assess, and assist in repairs and modifications to aircraft structures, systems, and equipment
Added 20 mins ago
PC
Cloud Infrastructure Engineer, Senior Associate
PwC Canada
Toronto, ON
- Full-time
Those in data infrastructure at PwC focus on designing and implementing robust and scalable data storage and processing systems. You will ensure the efficient management and accessibility…
Added 20 mins ago
TI
CyberSecurity Specialist
Themesoft Inc.
Toronto, ON · North York, ON
- Contract
Technical Security Research Engineer to research, prototype, evaluate, and operationalize emerging cybersecurity capabilities. This is a hands-on role for someone who can move from a…
Added 20 mins ago
C
Data Engineer
CDAI
Toronto, ON
- Full-time
We are looking for a Data Engineer to join our Data Technology team and help build and maintain scalable data pipelines and APIs. You’ll work with a modern technology stack and collaborate…
Added 20 mins ago
F
In-House Technical Recruiter
Firecrawl
Toronto, ON
- $160,000 to $179,000 USD / year
- Full-time
Technical recruiting experience: You’ve closed technical hires at a startup (backend, infrastructure, ML, or developer tools) and can talk to an engineer about what they build.
Added 32 mins ago
M
Jr Engineer- MTS - Mission Operations
MDA
Longueuil, QC
- Full-time
We’re on the hunt for a Junior Mission Systems & Operations Engineer or Member of Technical Staff (MTS) on our Robotics & Space Operations team at our St. Hubert (on-site at the Canadian…
Added 32 mins ago
Software Development Engineer, Amazon Fulfillment Technologies (AFT) - Outbound/Flow, AFT Outbound Execution Teams
Amazon
Toronto, ON
…for your order. We deal with real physical processes, and our systems need to make decisions within real-time constraints. At our scale, a small optimization can instantly help thousands of…
Added 32 mins ago
Security Software Engineer
Motive
Canada
As a Sr Software Engineer, Security, you will design and build secure, scalable systems that protect Motive’s products, infrastructure, and customer data. You will report into Pankaj…
Added 49 mins ago
LC
Project Engineer Intern (8months contract)
Lactalis Canada
Granby, QC
- Contract
Added 49 mins ago
DO
Engineering & Floating Platform Manager
Department of National Defence/Ministère de la Défense nationale
Esquimalt, BC
- $93,148 to $106,393 CAD / year
- Full-time
A valid Transport Canada Certificate of Competency as Marine Engineer, Third Class Motor or higher; a Royal Canadian Navy Chief Engineer Certification Level Four (MAR ENG ART QL7…
Added 49 mins ago
RP
Senior Pump Application Engineer
Rotech Pumps & Systems
Mississauga, ON
- Full-time
…network continues to grow, we are looking for an Applications Engineer to support technical inquiries, pump selection, and system…
Added 49 mins ago
C
Aerospace Quality Engineer Lead (RCCA)
Cyient
Longueuil, QC
- Full-time
Added 49 mins ago
KI
Senior QA Engineer
KPG99 INC
Toronto, ON
- Full-time
Experience testing event-driven or message-queue-based systems (e.g., SQS, Kafka) is an asset
Added 49 mins ago
C
Municipal Project Manager
CIMA+
Ottawa, ON
- $110,480 to $151,190 CAD / year
- Full-time
…what’s expected of us to meet the challenges of tomorrow and engineer a better…
Added 51 mins ago
A
Safety Computers Systems Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
…technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project…
Added 51 mins ago
A
Senior Safety Computer Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
…technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project…
Added 51 mins ago
S
Senior Software Engineer (C# and Angular)
SimCorp
Toronto, ON
- Full-time
As a Lead Software Engineer at SimCorp, you will play a key role in the design, development, and delivery of complex software solutions that support critical business functions. You will…

Closed listing

Teltoo (Acquired by Haivision)

Customer Success Solutions Specialist

Success, SK, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 3, 2026
Posting language: English
Posted: Aug 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Live Video ContributionVideo WallISR VideoIPTV DistributionSRT StreamingEncoders & DecodersMobile Video Transmitters

A complete video wall system for situational awareness and real-time decision-making in mission-critical environments.

Live Video ContributionVideo WallISR VideoIPTV DistributionSRT StreamingEncoders & DecodersMobile Video Transmitters

A complete video wall system for situational awareness and real-time decision-making in mission-critical environments.

Live Video ContributionVideo WallISR VideoIPTV DistributionSRT StreamingEncoders & DecodersMobile Video Transmitters

A complete video wall system for situational awareness and real-time decision-making in mission-critical environments.

Live Video ContributionVideo WallISR VideoIPTV DistributionSRT StreamingEncoders & DecodersMobile Video Transmitters

A complete video wall system for situational awareness and real-time decision-making in mission-critical environments.

The Customer Success Engineer (CSE) combines strong technical expertise with a customer-focused approach to deliver an outstanding post-sale experience, from onboarding through day-to-day operations and product support. Through hands-on guidance and proactive engagement, the CSE enables customers to maximize the value of their investment in Haivision’s broadcast solutions.

This role requires solid expertise in networking, video distribution technologies, streaming protocols, and broadcast workflows.

The position includes working non-standard schedules to support global customer operations, including evening and night shifts, as well as regular weekend hours as part of the standard work schedule. Periodic travel to customer sites is also required for onboarding, key deployments, and onsite support. Participation in a 24/7 on-call rotation is expected to ensure continuous support coverage.

Responsibilities Customer Onboarding & Commissioning

Technical Support & Troubleshooting

Respond to customer inquiries via phones, tickets, email, and web channels
Diagnose and resolve network, streaming, and hardware/software issues
Document all customer interactions in Salesforce Service Cloud
Collaborate with Technical Support, Product Management, and Engineering teams to resolve and escalate
issues
Track, document, and escalate bugs and feature requests

Customer Enablement & Solution Optimization

Deliver technical training and best practice workshops
Provide configuration guidance and system optimization recommendations
Monitor system performance, perform upgrades, and proactively identify risks and improvements

Onsite & On-Call Support

Provide onsite support for critical issues and strategic customer events as needed
Work non-standard hours, including evenings, nights, and scheduled weekend shifts
Participate in a 24/7 on-call rotation to support mission-critical environments

Collaboration & Continuous Improvement

Provide feedback to Product Management and Engineering to improve product quality and usability
Develop and maintain technical documentation, guides, and FAQs
Stay current with industry trends and emerging video technologies

Skills And Qualifications

Technical Expertise

3+ years in technical support, solutions engineering, or customer success
Solid understanding of video streaming technologies and IP-based transmission
Experience with cellular, LAN, and WAN video distribution
Strong knowledge of UDP, TCP, RTP, and related protocols
Good understanding of IP networking, multicast, firewalls, NAT traversal, and VPNs
Experience with network troubleshooting tools
Hands-on experience with Linux systems, CLI tools, and scripting
Familiarity with cloud platforms (AWS, Azure, Google Cloud) and virtualized environments
Knowledge of SRT, SDI, NDI, SMPTE 2110, AES-67, and broadcast workflows is an asset
Experience with APIs, automation tools, and monitoring solutions

Soft Skills & Work Requirements

Strong analytical and troubleshooting skills with a structured approach
Excellent written and verbal English communication skills
Customer-focused mindset with strong service orientation
Self-motivated with the ability to manage multiple priorities
Strong collaboration and continuous learning mindset
Adaptable and open to new technologies and processes
High attention to detail and accuracy
Ability to work scheduled weekend shifts and participate in on-call rotations
Willingness to travel internationally for onsite support as required

The Customer Success Engineer (CSE) combines strong technical expertise with a customer-focused approach to deliver an outstanding post-sale experience, from onboarding through day-to-day operations and product support. Through hands-on guidance and proactive engagement, the CSE enables customers to maximize the value of their investment in Haivision’s broadcast solutions.

This role requires solid expertise in networking, video distribution technologies, streaming protocols, and broadcast workflows.

The position includes working non-standard schedules to support global customer operations, including evening and night shifts, as well as regular weekend hours as part of the standard work schedule. Periodic travel to customer sites is also required for onboarding, key deployments, and onsite support. Participation in a 24/7 on-call rotation is expected to ensure continuous support coverage.

Responsibilities Customer Onboarding & Commissioning

Technical Support & Troubleshooting

Respond to customer inquiries via phones, tickets, email, and web channels
Diagnose and resolve network, streaming, and hardware/software issues
Document all customer interactions in Salesforce Service Cloud
Collaborate with Technical Support, Product Management, and Engineering teams to resolve and escalate
issues
Track, document, and escalate bugs and feature requests

Customer Enablement & Solution Optimization

Deliver technical training and best practice workshops
Provide configuration guidance and system optimization recommendations
Monitor system performance, perform upgrades, and proactively identify risks and improvements

Onsite & On-Call Support

Provide onsite support for critical issues and strategic customer events as needed
Work non-standard hours, including evenings, nights, and scheduled weekend shifts
Participate in a 24/7 on-call rotation to support mission-critical environments

Collaboration & Continuous Improvement

Provide feedback to Product Management and Engineering to improve product quality and usability
Develop and maintain technical documentation, guides, and FAQs
Stay current with industry trends and emerging video technologies

Skills And Qualifications

Technical Expertise

3+ years in technical support, solutions engineering, or customer success
Solid understanding of video streaming technologies and IP-based transmission
Experience with cellular, LAN, and WAN video distribution
Strong knowledge of UDP, TCP, RTP, and related protocols
Good understanding of IP networking, multicast, firewalls, NAT traversal, and VPNs
Experience with network troubleshooting tools
Hands-on experience with Linux systems, CLI tools, and scripting
Familiarity with cloud platforms (AWS, Azure, Google Cloud) and virtualized environments
Knowledge of SRT, SDI, NDI, SMPTE 2110, AES-67, and broadcast workflows is an asset
Experience with APIs, automation tools, and monitoring solutions

Soft Skills & Work Requirements

Strong analytical and troubleshooting skills with a structured approach
Excellent written and verbal English communication skills
Customer-focused mindset with strong service orientation
Self-motivated with the ability to manage multiple priorities
Strong collaboration and continuous learning mindset
Adaptable and open to new technologies and processes
High attention to detail and accuracy
Ability to work scheduled weekend shifts and participate in on-call rotations
Willingness to travel internationally for onsite support as required

Or send your application to careers@haivision.com

Or send your application to careers@haivision.com

Makito X4
Kraken
Haivision Media Platform
Video Wall Software
SRT Protocol
SST Protocol
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Broadcast
Defense & Military
Energy & Utilities
Finance & Banking
Government
Public Safety
Technology
Live Video Contribution
Video Walls
ISR Video
IPTV Distribution
SRT Streaming
Encoders and Decoders
Transmitters
Case Studies
Documentation
Podcast
Webinars
White Papers
Video Walls 101
All
Broadcast Video
Enterprise Video
Government Video Solutions
Live Video Streaming
About Haivision
Leadership Team
Investor Relations
Careers
Events
Press Releases
Awards
Logos

About employer

More about this job

Responsibilities

The role focuses on delivering post-sale customer success through onboarding, technical troubleshooting, and system optimization for broadcast solutions. It involves managing customer inquiries, providing technical training, and participating in a 24/7 on-call rotation for mission-critical environments.

Requirements

Candidates need over 3 years of experience in technical support or solutions engineering with strong expertise in IP-based video transmission and networking. Proficiency in Linux, cloud platforms, and broadcast protocols like SRT and SMPTE 2110 is highly valued.

Skills

Video Streaming Technologies
IP Networking
Network Troubleshooting
Linux Systems
Cloud Platforms
SRT Protocol
Broadcast Workflows
UDP/TCP/RTP Protocols
Multicast
Firewalls
NAT Traversal
VPNs
CLI Tools
Scripting
Salesforce Service Cloud
API Integration

Visa sponsorship

Not detected in the job text

Keywords

SRT
SDI
NDI
SMPTE 2110
AES-67
AWS
Azure
Google Cloud
IPTV
ISR Video
Video Wall
Encoders
Decoders
LAN
WAN
Multicast
VPN
Linux
Salesforce Service Cloud
Broadcast Workflows
Situational Awareness
Mission-Critical
Technical Support
Solutions Engineering
Customer Success
API
Automation
Monitoring Solutions
UDP
TCP

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