Closed listing
Customer Success Solutions Specialist
- Success, SK, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Live Video ContributionVideo WallISR VideoIPTV DistributionSRT StreamingEncoders & DecodersMobile Video Transmitters
A complete video wall system for situational awareness and real-time decision-making in mission-critical environments.
Live Video ContributionVideo WallISR VideoIPTV DistributionSRT StreamingEncoders & DecodersMobile Video Transmitters
A complete video wall system for situational awareness and real-time decision-making in mission-critical environments.
Live Video ContributionVideo WallISR VideoIPTV DistributionSRT StreamingEncoders & DecodersMobile Video Transmitters
A complete video wall system for situational awareness and real-time decision-making in mission-critical environments.
Live Video ContributionVideo WallISR VideoIPTV DistributionSRT StreamingEncoders & DecodersMobile Video Transmitters
A complete video wall system for situational awareness and real-time decision-making in mission-critical environments.
The Customer Success Engineer (CSE) combines strong technical expertise with a customer-focused approach to deliver an outstanding post-sale experience, from onboarding through day-to-day operations and product support. Through hands-on guidance and proactive engagement, the CSE enables customers to maximize the value of their investment in Haivision’s broadcast solutions.
This role requires solid expertise in networking, video distribution technologies, streaming protocols, and broadcast workflows.
The position includes working non-standard schedules to support global customer operations, including evening and night shifts, as well as regular weekend hours as part of the standard work schedule. Periodic travel to customer sites is also required for onboarding, key deployments, and onsite support. Participation in a 24/7 on-call rotation is expected to ensure continuous support coverage.
Responsibilities Customer Onboarding & Commissioning
Technical Support & Troubleshooting
Technical Expertise
This role requires solid expertise in networking, video distribution technologies, streaming protocols, and broadcast workflows.
The position includes working non-standard schedules to support global customer operations, including evening and night shifts, as well as regular weekend hours as part of the standard work schedule. Periodic travel to customer sites is also required for onboarding, key deployments, and onsite support. Participation in a 24/7 on-call rotation is expected to ensure continuous support coverage.
Responsibilities Customer Onboarding & Commissioning
Technical Support & Troubleshooting
Technical Expertise
Or send your application to careers@haivision.com
A complete video wall system for situational awareness and real-time decision-making in mission-critical environments.
Live Video ContributionVideo WallISR VideoIPTV DistributionSRT StreamingEncoders & DecodersMobile Video Transmitters
A complete video wall system for situational awareness and real-time decision-making in mission-critical environments.
Live Video ContributionVideo WallISR VideoIPTV DistributionSRT StreamingEncoders & DecodersMobile Video Transmitters
A complete video wall system for situational awareness and real-time decision-making in mission-critical environments.
Live Video ContributionVideo WallISR VideoIPTV DistributionSRT StreamingEncoders & DecodersMobile Video Transmitters
A complete video wall system for situational awareness and real-time decision-making in mission-critical environments.
The Customer Success Engineer (CSE) combines strong technical expertise with a customer-focused approach to deliver an outstanding post-sale experience, from onboarding through day-to-day operations and product support. Through hands-on guidance and proactive engagement, the CSE enables customers to maximize the value of their investment in Haivision’s broadcast solutions.
This role requires solid expertise in networking, video distribution technologies, streaming protocols, and broadcast workflows.
The position includes working non-standard schedules to support global customer operations, including evening and night shifts, as well as regular weekend hours as part of the standard work schedule. Periodic travel to customer sites is also required for onboarding, key deployments, and onsite support. Participation in a 24/7 on-call rotation is expected to ensure continuous support coverage.
Responsibilities Customer Onboarding & Commissioning
Technical Support & Troubleshooting
- Respond to customer inquiries via phones, tickets, email, and web channels
- Diagnose and resolve network, streaming, and hardware/software issues
- Document all customer interactions in Salesforce Service Cloud
- Collaborate with Technical Support, Product Management, and Engineering teams to resolve and escalate
- issues
- Track, document, and escalate bugs and feature requests
- Deliver technical training and best practice workshops
- Provide configuration guidance and system optimization recommendations
- Monitor system performance, perform upgrades, and proactively identify risks and improvements
- Provide onsite support for critical issues and strategic customer events as needed
- Work non-standard hours, including evenings, nights, and scheduled weekend shifts
- Participate in a 24/7 on-call rotation to support mission-critical environments
- Provide feedback to Product Management and Engineering to improve product quality and usability
- Develop and maintain technical documentation, guides, and FAQs
- Stay current with industry trends and emerging video technologies
Technical Expertise
- 3+ years in technical support, solutions engineering, or customer success
- Solid understanding of video streaming technologies and IP-based transmission
- Experience with cellular, LAN, and WAN video distribution
- Strong knowledge of UDP, TCP, RTP, and related protocols
- Good understanding of IP networking, multicast, firewalls, NAT traversal, and VPNs
- Experience with network troubleshooting tools
- Hands-on experience with Linux systems, CLI tools, and scripting
- Familiarity with cloud platforms (AWS, Azure, Google Cloud) and virtualized environments
- Knowledge of SRT, SDI, NDI, SMPTE 2110, AES-67, and broadcast workflows is an asset
- Experience with APIs, automation tools, and monitoring solutions
- Strong analytical and troubleshooting skills with a structured approach
- Excellent written and verbal English communication skills
- Customer-focused mindset with strong service orientation
- Self-motivated with the ability to manage multiple priorities
- Strong collaboration and continuous learning mindset
- Adaptable and open to new technologies and processes
- High attention to detail and accuracy
- Ability to work scheduled weekend shifts and participate in on-call rotations
- Willingness to travel internationally for onsite support as required
This role requires solid expertise in networking, video distribution technologies, streaming protocols, and broadcast workflows.
The position includes working non-standard schedules to support global customer operations, including evening and night shifts, as well as regular weekend hours as part of the standard work schedule. Periodic travel to customer sites is also required for onboarding, key deployments, and onsite support. Participation in a 24/7 on-call rotation is expected to ensure continuous support coverage.
Responsibilities Customer Onboarding & Commissioning
Technical Support & Troubleshooting
- Respond to customer inquiries via phones, tickets, email, and web channels
- Diagnose and resolve network, streaming, and hardware/software issues
- Document all customer interactions in Salesforce Service Cloud
- Collaborate with Technical Support, Product Management, and Engineering teams to resolve and escalate
- issues
- Track, document, and escalate bugs and feature requests
- Deliver technical training and best practice workshops
- Provide configuration guidance and system optimization recommendations
- Monitor system performance, perform upgrades, and proactively identify risks and improvements
- Provide onsite support for critical issues and strategic customer events as needed
- Work non-standard hours, including evenings, nights, and scheduled weekend shifts
- Participate in a 24/7 on-call rotation to support mission-critical environments
- Provide feedback to Product Management and Engineering to improve product quality and usability
- Develop and maintain technical documentation, guides, and FAQs
- Stay current with industry trends and emerging video technologies
Technical Expertise
- 3+ years in technical support, solutions engineering, or customer success
- Solid understanding of video streaming technologies and IP-based transmission
- Experience with cellular, LAN, and WAN video distribution
- Strong knowledge of UDP, TCP, RTP, and related protocols
- Good understanding of IP networking, multicast, firewalls, NAT traversal, and VPNs
- Experience with network troubleshooting tools
- Hands-on experience with Linux systems, CLI tools, and scripting
- Familiarity with cloud platforms (AWS, Azure, Google Cloud) and virtualized environments
- Knowledge of SRT, SDI, NDI, SMPTE 2110, AES-67, and broadcast workflows is an asset
- Experience with APIs, automation tools, and monitoring solutions
- Strong analytical and troubleshooting skills with a structured approach
- Excellent written and verbal English communication skills
- Customer-focused mindset with strong service orientation
- Self-motivated with the ability to manage multiple priorities
- Strong collaboration and continuous learning mindset
- Adaptable and open to new technologies and processes
- High attention to detail and accuracy
- Ability to work scheduled weekend shifts and participate in on-call rotations
- Willingness to travel internationally for onsite support as required
Or send your application to careers@haivision.com
- Makito X4
- Kraken
- Haivision Media Platform
- Video Wall Software
- SRT Protocol
- SST Protocol
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- Broadcast
- Defense & Military
- Energy & Utilities
- Finance & Banking
- Government
- Public Safety
- Technology
- Live Video Contribution
- Video Walls
- ISR Video
- IPTV Distribution
- SRT Streaming
- Encoders and Decoders
- Transmitters
- Case Studies
- Documentation
- Podcast
- Webinars
- White Papers
- Video Walls 101
- All
- Broadcast Video
- Enterprise Video
- Government Video Solutions
- Live Video Streaming
- About Haivision
- Leadership Team
- Investor Relations
- Careers
- Events
- Press Releases
- Awards
- Logos
More about this job
Responsibilities
The role focuses on delivering post-sale customer success through onboarding, technical troubleshooting, and system optimization for broadcast solutions. It involves managing customer inquiries, providing technical training, and participating in a 24/7 on-call rotation for mission-critical environments.
Requirements
Candidates need over 3 years of experience in technical support or solutions engineering with strong expertise in IP-based video transmission and networking. Proficiency in Linux, cloud platforms, and broadcast protocols like SRT and SMPTE 2110 is highly valued.
Skills
- Video Streaming Technologies
- IP Networking
- Network Troubleshooting
- Linux Systems
- Cloud Platforms
- SRT Protocol
- Broadcast Workflows
- UDP/TCP/RTP Protocols
- Multicast
- Firewalls
- NAT Traversal
- VPNs
- CLI Tools
- Scripting
- Salesforce Service Cloud
- API Integration
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Engineering
- Consulting
- Creative & Media
Keywords
- SRT
- SDI
- NDI
- SMPTE 2110
- AES-67
- AWS
- Azure
- Google Cloud
- IPTV
- ISR Video
- Video Wall
- Encoders
- Decoders
- LAN
- WAN
- Multicast
- VPN
- Linux
- Salesforce Service Cloud
- Broadcast Workflows
- Situational Awareness
- Mission-Critical
- Technical Support
- Solutions Engineering
- Customer Success
- API
- Automation
- Monitoring Solutions
- UDP
- TCP