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Added just now
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Build a Strong Team. Drive Performance. Lead the Business.

TELUS

Account Manager - Small Medium Business

Burnaby, BC, Canada

Job type: Full-time
Apply by: Oct 26, 2026
Posting language: English
Posted: Sep 26, 2026

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Original job description

Kick-start your sales career with TELUS

Do you have a natural talent for building relationships? Are you looking to hone your negotiating abilities? Do you want to level-up your critical thinking and communication skills? Do you share our passion for delivering best-in-class client experience and finding innovative and creative solutions for business owners? If so, this is the role to kick-start your sales career.

TELUS Small Medium Business (SMB) is the fastest-growing and largest business segment in the industry. We’re taking the next big step in our journey to become the digital-first technology provider of choice for customers. We’re helping small and medium business owners see how secure, simple, and worry-free technology can be.

As an Account Manager, you are a self-starter – you are someone who will acquire new business by serving private-sector companies. You are creative, resilient, and passionate about learning and about exceeding sales goals. You find real solutions for customers from our core Business products (Mobility, Fibre Internet, Business Security Services, Fleet Services, and Web Solutions) so that they can stay focused on growing their business.

What you will love about this role:

Uncapped commission potential and generous company contributions to TELUS Shares
Comprehensive benefits that start from day one of employment and a health spending account
Opportunity to build a strong sales foundation
Potential to develop into advanced sales roles or even sales leadership roles within SMB or across TELUS
Supportive high-velocity environment where everyone has a shared passion for winning
Experience of selling various verticals within small business
Active support of your personal development with leading-edge training and development tools
Managers who genuinely care about your growth within the organization
Colleagues and mentors who are among some of the best sales leaders in the industry
in office presence required

Qualifications

How you will succeed:

Acquiring new small business accounts via outbound sales campaigns
Making 30+ calls per day to outbound sales prospects to generate opportunities and build a robust pipeline
Managing a full sales cycle, from qualifying leads to closing new clients
Delivering best-in-class customer experiences, building strong relationships, and influencing decision makers
Actively listening to customers, completing needs analyses, and quickly identifying and recommending solutions to fit their current needs and future plans

What you will bring:

Positive mindset and high energy level
Ability to establish customer rapport and build relationships on the go
Entrepreneurial approach paired with a laser-focused pursuit of success
Eagerness for learning and career growth
Discipline around time management, setting priorities, and accomplishing goals
Adaptability to change in a high-performing and fast-paced environment
Confident interpersonal, communication, collaboration, and virtual presentation skills

A bit about us:

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability - your unique contributions and talents will be valued and respected here.

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More about this job

Responsibilities

Acquire new small-business accounts through outbound campaigns, making at least 30 prospecting calls per day and managing the sales cycle from lead qualification through closing. Build customer relationships, assess business needs, and recommend suitable TELUS products and services.

Requirements

The role calls for a positive, energetic, entrepreneurial self-starter who can build rapport, pursue sales goals, and adapt in a fast-paced environment. Candidates should demonstrate strong communication, collaboration, presentation, time-management, prioritization, and learning skills.

Skills

Outbound Sales
New Business Acquisition
Account Management
Sales Pipeline Development
Full Sales Cycle Management
Lead Qualification
Closing Sales
Customer Relationship Building
Needs Analysis
Negotiation
Active Listening
Solution Selling
Time Management
Prioritization
Communication
Virtual Presentation

Benefits

Uncapped Commission
Company Contributions to TELUS Shares
Comprehensive Benefits
Health Spending Account
Training and Development

Visa sponsorship

Not detected in the job text

Keywords

Small And Medium Business
Telecommunications
Outbound Sales
Sales Campaigns
New Business Acquisition
Account Management
Sales Pipeline
Lead Qualification
Sales Cycle
Customer Experience
Decision Makers
Needs Analysis
Solution Selling
Mobility
Fibre Internet
Business Security Services
Fleet Services
Web Solutions
Private-Sector Companies
Sales Development

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