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Added 25 days ago
Underwriting Manager, Specialty
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Full-time
Monitor premium, retention, profitability, rate, exposure and portfolio mix.
Added 12 days ago
Audit Manager II, Financial Crimes, High Risk Areas (1062)
TD
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The Audit Manager II is a Financial Crime Professional, resilient, dynamic, trusted advisor, relationship manager, people manager and adaptive leader with knowledge and experience with…
Added 28 days ago
Customer Success Account Manager
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The Customer Success Account Manager (CSAM) owns the strategic relationship and overall success of an assigned portfolio of customers. Acting as the customer’s trusted advisor, the CSAM…
Added 28 days ago
Customer Success Account Manager
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Full-time
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Added 28 days ago
Customer Success Account Manager
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Added 25 days ago
Human Resources Generalist - Eurofins CDMO Alphora, Inc.
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…clients throughout the development process to achieve their program objectives. Eurofins CDMO Alphora Inc. is growing its state-of-the-art organization, with continued investments in modern…
Added 29 days ago
5. Site Supervisor
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Manager - Care Access Team - Ottawa
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Manager - Care Access Team - Hamilton
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Added 22 days ago
Lead Product Manager
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PeopleFun is seeking a Lead Product Manager to drive audience growth, monetization, retention, and engagement across our game portfolio. Working closely with Production, Design,…
Added 29 days ago
Software Development Manager
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Added 29 days ago
Software Development Manager
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Montreal, QC
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Added 1 month ago
Operations Support Mgr-Customer Support Representative
TELUS Agriculture & Consumer Goods
Remote, Canada
Full-time · Remote
…the impact on the environment. We believe that by delivering data insights and technology solutions that empower and connect producers to their consumers, we can improve the quality, safety…
Added 26 days ago
Client Success Manager
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Remote, Canada
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As a Client Success Manager (CSM) at Absorb, you will play a dual impact role - owning client relationships while driving product adoption and simultaneously serving as an L&D practitioner…
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Revenue Enablement Manager
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Added 26 days ago
People Business Partner
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Reporting to the Senior Manager, People, the People Business Partner is an intermediate level role embedded in a business unit, and the person leaders go to when they need both practical…
Added 26 days ago
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Added 27 days ago
Store Manager in Training
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As a Store Manager in Training, you'll complete a comprehensive training program that prepares you for success in leading a high-performing store.
Added 26 days ago
Senior Product Manager, Credit Card Products, Digital Enablement
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As a Senior Product Manager, Credit Card Products, Digital Enablement, you will lead the strategy, roadmap, and delivery of digital experiences that support the end-to-end credit card…
Added 1 month ago
Category Information Manager (12-month Contract) - Div Cheese - Montreal or Longueuil
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Contract
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Added 27 days ago
Lifecycle Marketer
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Toronto, ON
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You'll partner closely with and report to the E-Commerce Manager on retention strategy and contribute segmentation, testing, and reporting. Your job is to make the consumer lifecycle…
Added 27 days ago
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TELUS Agriculture & Consumer Goods

Operations Support Mgr-Customer Support Representative

Remote, Canada

Job type: Full-time
Workplace: Remote
Experience: Minimum of 1-3 years account management experience in an Agricultural related field with the use of a web-based or mobile platform
Posting language: English
Posted: Jul 30, 2026

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Original job description

TELUS Agriculture & Consumer Goods is tackling one of the most pressing social challenges of our time – achieving more efficient production while lowering the impact on the environment. We believe that by delivering data insights and technology solutions that empower and connect producers to their consumers, we can improve the quality, safety and sustainability of our food and consumer goods globally.

Our team members include people like you – enthusiastic, innovative, passionate, and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here’s the impact you will make and what we will accomplish together

The role of the Operations Support Manager-Customer Support Representative is to improve both the mobile and online experience for the Customer. The ideal candidate is a team player who communicates effectively with a wide range of customers, as well as internal personnel. This position offers an exciting opportunity for those interested in working diligently with customers and cultivating strong working relationships. A detail oriented candidate with a desire to work in an active environment for a fast-growing company will thrive in this job function.

Here’s how you will be successful:

Strive to provide excellent service standards resulting in overall customer satisfaction and retention.

You will aid in fostering and growing customer relationships.

Partner with an interdependent account team as needed.

Champion TELUS Agriculture and Consumer Goods within customer organizations while advocating internally for them.

Aid in maintaining first-line-of-support for TELUS Agronomy and any other online platforms.

Provide an excellent customer service experience to all customers, especially regarding time sensitive issues.

Conduct timely, knowledgeable, and friendly phone ,email, and chat support for clients both during hours and off hours, when necessary.

Effectively track all communications with customers in the company CRM.

Follow a structured and comprehensive onboarding process for both online and mobile customer accounts and maintain a good account structure in the system for the customers.

Conduct webinars, track attendance, quality of content and provide updates on newly released features.

Assist with data migration from 3rd parties as needed.

Collaborate with the Enterprise Account Manager on a regular basis on any and all enhancement requests, account modifications and user feedback to ensure a seamless understanding of the customer’s account and needs.

Proficiently anticipate, identify and resolve customer concerns promptly and effectively

A remarkable aptitude for assisting and training customers with technology

Act with a sense of urgency execute and implement strategies that positively impact adoption and grow client usage of Agrian software

Provide support for key customers via phone or email outside of documented business hours as necessary

See tasks through to completion regardless of obstacles

Possess a moderate understanding of precision ag hardware and software

Excellent knowledge of farming practices and agricultural equipment and electronics

Develop knowledge of Agrian’s products and pricing strategies

Develop an excellent knowledge of Agrian’s internal tools for the purposes of account setup/modification and troubleshooting

Collaborate and communicate timely and accurate information regarding client issues and concerns to other members of the Client Success team

Accurately track all customer interactions in the CRM program which includes regularly updating and maintaining the CRM information

Eagerness to learn and undertake additional responsibilities in an ever-changing, fast-paced environment.

Ability to build appropriate rapport and establish constructive and effective relationships with peers and customers.

High level of personal integrity, confidentiality, and accountability

Ability to adapt personal style, work methods, and individual capabilities to contribute to Agrian’s Customer Success goals

Excellent planning, time management, communication, presentation, and organizational skills

Aptitude to handle multiple projects simultaneously while maintaining a detailed and methodical set of procedures

Enthusiasm to provide detailed, above-par results

What You Bring:

Post-secondary education (Bachelor’s Degree preferred) in a related field such as Agricultural Business, Plant Science, Agronomy, Farm Management, or Precision Agriculture

Minimum of 1-3 years account management experience in an Agricultural related field with the use of a web-based or mobile platform

Knowledge of farming practices and equipment

General knowledge of the principles and practices of soil fertility, fertilizer recommendations, site-specific agronomy, and GIS systems/GPS technologies

Join us

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn’t matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let’s make the future friendly.

Accessibility

TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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More about this job

Responsibilities

The Operations Support Manager will provide technical support and account management for customers using mobile and online agricultural platforms. They are responsible for fostering customer relationships, tracking interactions in the CRM, and conducting training webinars to ensure successful product adoption.

Requirements

Candidates should possess a bachelor's degree in an agricultural-related field and have 1-3 years of account management experience. A strong understanding of farming practices, precision agriculture hardware, and software is required for this role.

Skills

Customer Support
Account Management
CRM
Technical Support
Webinar Facilitation
Data Migration
Precision Agriculture
Agronomy
Soil Fertility
GIS Systems
GPS Technologies
Time Management
Communication
Problem Solving
Relationship Building

Remote locations

British Columbia, Canada
Alberta, Canada
Ontario, Canada

Remote locations (standardized)

Alberta, Canada
British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Account Management
CRM
Precision Agriculture
Agronomy
Soil Fertility
GIS
GPS
Agrian Software
Webinars
Data Migration
Client Success
Technical Support
Agricultural Business
Plant Science
Farm Management
Software Adoption
Account Setup
Troubleshooting
Customer Retention

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