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Added 1 month ago
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M&A Operations- Senior Manager
PwC
Calgary, AB · Toronto, ON
- Full-time
As a Senior Manager in Operations team, you will lead project teams in the delivery of operations-focused engagements, contribute to business development pursuits and participate in a wide…
Added 1 month ago
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Electrical Designer
HDR
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- Full-time
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Added 1 month ago
UH
Incident Coordinator
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Toronto, ON
- Contract
Document and report on all work performed in the UHN Digital incident and problem management ITMS tool
Added 1 month ago
Learning & Development Specialist
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Added 1 month ago
Assistant Branch Manager
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…customers across a network of over 400 retail locations and growing digital channels. Our products and services include personal lending, payday loans, installment loans, cheque and check…
Added 1 month ago
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French Bilingual Contact Center Rep II, Everyday Banking - French
TD
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- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 month ago
P
Central Logistics Hub Manager (Construction)
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- Full-time
…Facilities and Terminals), Toronto Pearson's infrastructure development plan. This multi-year program is designed to address immediate passenger growth demands while preparing Canada’s…
Added 1 month ago
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Digital Marketing Manager
Quadient
Markham, ON
- $75,700 to $80,000 CAD / year
- Full-time
The Digital Marketing Manager's pivotal role involves crafting and deploying robust digital marketing strategies across platforms such as Google Ads, social media advertising, display…
Added 1 month ago
NB
Wealth Associate
National Bank of Canada
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- Full-time
Analyze client accounts to prepare for activities that support wealth advisors in their business development
Added 1 month ago
A
Inside Sales Rep
Aplin
Edmonton, AB
- Full-time
…and driving business growth. Reporting to the Inside Sales Manager, this is an excellent opportunity for an inside sales professional with industrial and Oil & Gas experience who enjoys…
Added 1 month ago
NB
Wealth Associate
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Sherbrooke, QC
- Full-time
Analyze client accounts to prepare for activities that support wealth advisors in their business development
Added 4 months ago
Senior Cybersecurity and Compliance Analyst - Landmark
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…interpretation, well construction planning, reservoir simulation, and digital operations. These are tools used daily by engineers and scientists at the world’s largest energy companies,…
Added 1 month ago
Manager, Learning & Development
Vast auto Distribution
Montreal, QC
The Manager, Learning & Development is responsible for managing learning programs, supporting learning technology initiatives, and coordinating the development and maintenance of training…
Added 1 month ago
FI
Staff Product Designer, UI/UX
Fulfillment IQ
Toronto, ON
- Full-time
Prototyping: Build interactive prototypes to test concepts before development investment
Added 1 month ago
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Art Director
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- Full-time
We are currently seeking a Digital Art Director to join our creative team on one of our digital apps focused client accounts. Working alongside copywriters, designers, and creative…
Added 1 month ago
technicien support informatique / Desktop Support Technician
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- Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct…
Added 1 month ago
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VP, Go-To-Market
Nylas
Remote, Canada
- $260,000 to $320,000 CAD / year
- Full-time
- Remote
…than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education,…
Added 1 month ago
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Senior Telecom Drafter
CIMA+
Vancouver, BC
- Full-time
Welcome to a commitment to sustainable development you can relate to.
Added 1 month ago
TD
Manager, Delivery - Forward Deployed Squads
TELUS Digital
Toronto, ON
- $119,000 to $148,000 CAD / year
- Full-time
Our Manager, Delivery - Forward Deployed Squads (CXAI), is an integral part of our CX Transformation team at TELUS Digital. To help retain our deep culture of collaboration, this role will…
Added 1 month ago
TD
Manager, Delivery - Forward Deployed Squads
TELUS Digital
Vancouver, BC
- $119,000 to $148,000 CAD / year
- Full-time
Our Manager, Delivery - Forward Deployed Squads (CXAI), is an integral part of our CX Transformation team at TELUS Digital. To help retain our deep culture of collaboration, this role will…
Added 1 month ago
IM
Marketing Account Manager
Ingram Micro
Mississauga, ON
- Full-time
…market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at…
Added 1 month ago
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Inside Sales Representative
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Added 1 month ago
KC
Fund Development Associate
Kindred Connections Society
Calgary, AB
- $58,820 to $72,139 CAD / year
- Full-time
- Contract
Reporting to the Director of Philanthropy and Engagement, the Fund Development Associate plays a key role in advancing the financial sustainability and growth of Kindred’s programs,…
Added 1 month ago
SC
Product Manager - Digital Product Data
Staples Canada
Richmond Hill, ON
- Full-time
As a Digital Product Manager, you will be responsible for driving the strategy, execution, and continuous improvement of product data management across all Digital channels at Staples…
Added 1 month ago
OG
Centralized Leasing Manager
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Vancouver, BC
- Full-time
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TELUS Digital

Manager, Delivery - Forward Deployed Squads

Remote, Canada

Remote

$119,000 to $148,000 CAD / year · Full-time

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Job details

Pay: $119,000 to $148,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
Posting language: English
Posted: Sep 17, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

Our Manager, Delivery - Forward Deployed Squads (CXAI), is an integral part of our CX Transformation team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity 2-3 days weekly. This role can be located in Toronto, Ontario or Vancouver, BC.

The Opportunity

As a Manager, Delivery - Forward Deployed Squads within our CXAI practice, you'll lead forward-deployed squads partnering with specific accounts and verticals - primarily within TELUS Digital's BPO and External client space. You'll work closely with Solution Architects, Forward Deployed Engineers (AI Engineers, SWEs, and others), Product Researchers, Designers, and other key team members to ideate, discover, build, and implement digital innovation solutions within the CX Operations space for key accounts and verticals.

Your squad(s) will focus on the POC and Pilot stages, with the goal of identifying successful, scalable solutions - whether that means scaling within the account you're working in, or identifying a broader transformation solution that can extend to other CX clients or verticals globally.

Responsibilities

Lead multidisciplinary squads - Solution Architects, Forward Deployed Engineers, Product Researchers, Designers, and other key team members - driving discovery, ideation, and delivery of digital innovation solutions within CX Operations
Work closely with CX Operations leadership on discovery and ideation, and with TELUS Digital program leadership to align and execute on program- and company-wide initiatives
Own the POC-to-Pilot lifecycle for your squad(s), with a clear focus on identifying solutions that are successful and scalable within the account, and potentially across other CX clients or verticals
Be accountable for ensuring your squad(s) stay focused on measurable solutions, partnering with key cross-functional teams within the transformation and operations org to track metrics and scaling opportunities
Lean on deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process
Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
Create, guide, and communicate the holistic (TELUS Digital, client, 3rd party) project plan and goals to create alignment and drive convergent implementation
Own weekly squad reporting, status decks, and related reporting cadences
Translate open-ended asks - from leadership, clients, or emerging needs - into a clear plan of action for your squad, without waiting for a fully scoped mandate
Leverage, where possible, existing software solutions - internal or external - that could solve for the problem space, or build on top of existing solutions rather than starting from scratch
Where applicable, leverage existing FueliX, TELUS Digital’s internal AI product suite, as a foundation to implement or build upon
Identify and implement services with third-party partner product solutions where they're the right fit
Encourage sustainable flow for your team while focusing on key client objectives
Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
Client travel as needed ~10% travel annually
Engage directly with clients, managing account details, project scope, and relationship

Qualifications

7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment
Demonstrated empathy, experience, and confidence in managing software projects with complex scope and with multiple external/client executive stakeholders
An experienced technical problem solver who can adeptly figure out how to address and communicate technical or process issues between systems (e.g., API issues vs. client-side, bug management issues, etc.)
Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals
A blend of business, user experience, and software project management acumen, with a mindset of motivating clients and 3rd party counterparts to be collaborative partners
Experience managing projects in which you mentor other product, development, design, and testing team members
Comfortable operating with ambiguity, driving digital transformation with AI in the absence of concrete SOWs or fully-defined product requirements - and able to build that same comfort in the squad you lead
Professional or personal experience utilizing AI tools

Bonus Points

CX (Customer Experience) domain experience
AI transformation and innovation experience
Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
Participated in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects
Certifications such as CSM, CSPO, PMP, SA, SPC, etc.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

Lead multidisciplinary squads to drive the discovery, ideation, and delivery of digital innovation solutions within CX Operations. Manage the POC-to-Pilot lifecycle while ensuring alignment with client objectives and cross-functional teams.

Requirements

Requires 7+ years of experience in software development project management or product leadership within a client services environment. Candidates must demonstrate expertise in managing complex software projects and possess strong communication skills for executive-level stakeholder engagement.

Skills

Project Management
Product Management
Software Development
Agile Methodology
Scrum
Kanban
Client Services
Digital Transformation
AI Transformation
Stakeholder Management
Technical Problem Solving
Team Leadership
CX Operations
Product Lifecycle Management
Communication
Strategic Planning

Benefits

Bonus

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Project Manager
Product Manager
Scrum Master
Agile
CXAI
Artificial Intelligence
Digital Transformation
POC
Pilot
Client Services
Fortune 500
UX Design
API
FueliX
CSM
CSPO
PMP
SA
SPC
Customer Experience
Innovation
Consultancy
BPO
Solution Architecture

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