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Added 1 day ago
Executive Assistant, Office of Creative and Communications
The University of British Columbia
Vancouver, BC
$4,449 to $4,676 CAD / month
Full-time
…achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding…
Added 2 days ago
Executive Assistant, Office of Creative and Communications
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
$4,449 to $4,676 CAD / month
Full-time
…achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding…
Added 2 days ago
Project Information Specialist
AECOM
Burnaby, BC
$60,000 to $70,000 CAD / year
Part-time
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…
Added 3 days ago
Registrations Specialist
Canaccord Genuity Group Inc.
Vancouver, BC · Toronto, ON · Montreal, QC
Full-time
Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital…
Added 2 days ago
Manager, Delivery - Forward Deployed Squads
TELUS Digital
Toronto, ON
$119,000 to $148,000 CAD / year
Full-time
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting,…
Added 2 days ago
Manager, Delivery - Forward Deployed Squads
TELUS Digital
Vancouver, BC
$119,000 to $148,000 CAD / year
Full-time
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting,…
Added 3 days ago
Supervisor, Parks Construction
Metro Vancouver
Burnaby, BC
Full-time
…and a strong commitment to regional parks and the valuable services they provide to the…
Added 3 days ago
Manager, Delivery - Forward Deployed Squads
TELUS Digital
Remote, Canada
$119,000 to $148,000 CAD / year
Full-time · Remote
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting,…
Added 3 days ago
Clerk/Unit Aide - Langley
Fraser Health Authority
Langley (District), BC · City of Langley, BC
$27.26 to $29.16 CAD / hour
Other
…Health offices; performs duties such as providing reception services, typing material utilizing word processing software, setting-up and maintaining various filing systems and record…
Added 3 days ago
Administrative Assistant
National Bank of Canada
Vancouver, BC
Full-time
The Corporate Services sector consists of specialists who work in an agile, proactive, and collaborative manner to support employees, clients, and business partners while continuously…
Added 5 days ago
Solution Architect, D365 Business Central
Long View Systems
Calgary, AB · Edmonton, AB · Vancouver, BC · Toronto, ON
We are looking for an experienced and customer-focused Dynamics 365 Business Central Solution Architect to join our Data & Dynamics team located in our Vancouver, Calgary, Edmonton or…
Added 4 days ago
Chief Operating Officer
DP World
Burnaby, BC
Full-time
The Chief Operating Officer - Canada is responsible for overseeing the overall business operations strategy as this is crucial for DP World Canada’s growth and success. This position will…
Added 4 days ago
General Manager
The MRG Group
Vancouver, BC · Greater Vancouver Metropolitan Area
$65,000 to $70,000 CAD / year
Full-time
Reporting to the Regional General Manager, you will be a central driver of this role involved in bringing this concept to life in Vancouver. You will establish the venue as the ultimate…
Added 6 days ago
Senior Manager, Strategic Partnerships and Operations
University of British Columbia
Vancouver, BC · UBCV | School of Population & Public Health (SPPH)
$8,087.08 to $12,117.08 CAD / month
Full-time
…achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding…
Added 5 days ago
Senior Manager, Strategic Partnerships and Operations
The University of British Columbia
Vancouver, BC
$8,087.08 to $12,117.08 CAD / month
Full-time
…achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding…
Added 11 days ago
Financial Analyst
Destination British Columbia
Vancouver, BC
Full-time
The Corporate Services program area within the Corporate Development division provides a comprehensive range of financial, administrative and operational support services to Destination BC.…
Added 6 days ago
Supply Chain Application Analyst
West Fraser
Quesnel, BC
Full-time
West Fraser offers exciting career paths in trades, operations, professional services, engineering and forestry across more than 50 locations in Canada, the U.S., the U.K. and Europe.
Added 12 days ago
Enterprise Architect - Dynamics 365 F&O
Long View Systems
Winnipeg, MB
…Consulting Team to be based out of our Toronto, Calgary, Edmonton or Vancouver branch where you will focus on strategic initiatives for Long View’s clients! Utilizing your strong business…
Added 17 days ago
Service Delivery Manager
Indigenous Perspectives Society
Kelowna, BC
Full-time
As a Service Delivery Manager (SDM), you will manage the day-to-day operations of CLBC services within an assigned service delivery area. The Service Delivery Manager ensures that eligible…
Added 20 days ago
Regional Sales Manager, BMO InvestorLine
BMO
Victoria, BC
Full-time
Under the direction of the National Sales Manager, the Regional Sales Manager role is responsible for providing strategic leadership of the growth of BMO’s Digital Wealth Business.
Added 18 days ago
Supervisor, CSA Field Safety Management (2 Positions)
Metro Vancouver
Burnaby, BC
Full-time
Our Corporate Services Department is seeking two Supervisors, CSA Field Safety Management who will play key roles in advancing workplace safety across Metro Vancouver's diverse field…
Added 16 days ago
Senior Project Manager
Dillon Consulting Limited
Hamilton, ON · Guelph, ON · Kingston, ON · London, ON · Toronto, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Vancouver, BC · Chatham-Kent, ON · North York, ON · Chatham, ON
Full-time
Education: Undergraduate degree in Engineering, Environmental Science, Planning, Business Administration, or a related field.Certification: Project Management Professional (PMP®)…
Added 16 days ago
Member Service Representative 1 - Union
Coastal Community
Nanaimo, BC
Full-time
We're a financial services co-operative with an expansive reach on Vancouver Island, the Gulf and Discovery islands and North Central BC. Joining us is your chance to work, and do good,…
Added 16 days ago
Insurance Representative, Level 1 - Union
Coastal Community
Campbell River, BC
Full-time
We're a financial services co-operative with an expansive reach on Vancouver Island, the Gulf and Discovery islands and North Central BC. Joining us is your chance to work, and do good,…
Added 17 days ago
Analyst, Financial
Fraser Health
Surrey, BC
Full-time
In this role, you will join our Financial Planning & Business Support team. You will be based at our Central City office in Surrey, B.C., a vibrant and convenient location with direct…

TELUS Digital

Manager, Delivery - Forward Deployed Squads

Remote, Canada

Pay: $119,000 to $148,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
Posting language: English
Posted: Sep 17, 2026

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Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

Our Manager, Delivery - Forward Deployed Squads (CXAI), is an integral part of our CX Transformation team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity 2-3 days weekly. This role can be located in Toronto, Ontario or Vancouver, BC.

The Opportunity

As a Manager, Delivery - Forward Deployed Squads within our CXAI practice, you'll lead forward-deployed squads partnering with specific accounts and verticals - primarily within TELUS Digital's BPO and External client space. You'll work closely with Solution Architects, Forward Deployed Engineers (AI Engineers, SWEs, and others), Product Researchers, Designers, and other key team members to ideate, discover, build, and implement digital innovation solutions within the CX Operations space for key accounts and verticals.

Your squad(s) will focus on the POC and Pilot stages, with the goal of identifying successful, scalable solutions - whether that means scaling within the account you're working in, or identifying a broader transformation solution that can extend to other CX clients or verticals globally.

Responsibilities

Lead multidisciplinary squads - Solution Architects, Forward Deployed Engineers, Product Researchers, Designers, and other key team members - driving discovery, ideation, and delivery of digital innovation solutions within CX Operations
Work closely with CX Operations leadership on discovery and ideation, and with TELUS Digital program leadership to align and execute on program- and company-wide initiatives
Own the POC-to-Pilot lifecycle for your squad(s), with a clear focus on identifying solutions that are successful and scalable within the account, and potentially across other CX clients or verticals
Be accountable for ensuring your squad(s) stay focused on measurable solutions, partnering with key cross-functional teams within the transformation and operations org to track metrics and scaling opportunities
Lean on deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process
Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
Create, guide, and communicate the holistic (TELUS Digital, client, 3rd party) project plan and goals to create alignment and drive convergent implementation
Own weekly squad reporting, status decks, and related reporting cadences
Translate open-ended asks - from leadership, clients, or emerging needs - into a clear plan of action for your squad, without waiting for a fully scoped mandate
Leverage, where possible, existing software solutions - internal or external - that could solve for the problem space, or build on top of existing solutions rather than starting from scratch
Where applicable, leverage existing FueliX, TELUS Digital’s internal AI product suite, as a foundation to implement or build upon
Identify and implement services with third-party partner product solutions where they're the right fit
Encourage sustainable flow for your team while focusing on key client objectives
Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
Client travel as needed ~10% travel annually
Engage directly with clients, managing account details, project scope, and relationship

Qualifications

7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment
Demonstrated empathy, experience, and confidence in managing software projects with complex scope and with multiple external/client executive stakeholders
An experienced technical problem solver who can adeptly figure out how to address and communicate technical or process issues between systems (e.g., API issues vs. client-side, bug management issues, etc.)
Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals
A blend of business, user experience, and software project management acumen, with a mindset of motivating clients and 3rd party counterparts to be collaborative partners
Experience managing projects in which you mentor other product, development, design, and testing team members
Comfortable operating with ambiguity, driving digital transformation with AI in the absence of concrete SOWs or fully-defined product requirements - and able to build that same comfort in the squad you lead
Professional or personal experience utilizing AI tools

Bonus Points

CX (Customer Experience) domain experience
AI transformation and innovation experience
Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
Participated in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects
Certifications such as CSM, CSPO, PMP, SA, SPC, etc.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

Lead multidisciplinary squads to drive the discovery, ideation, and delivery of digital innovation solutions within CX Operations. Manage the POC-to-Pilot lifecycle while ensuring alignment with client objectives and cross-functional teams.

Requirements

Requires 7+ years of experience in software development project management or product leadership within a client services environment. Candidates must demonstrate expertise in managing complex software projects and possess strong communication skills for executive-level stakeholder engagement.

Skills

Project Management
Product Management
Software Development
Agile Methodology
Scrum
Kanban
Client Services
Digital Transformation
AI Transformation
Stakeholder Management
Technical Problem Solving
Team Leadership
CX Operations
Product Lifecycle Management
Communication
Strategic Planning

Benefits

Bonus

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Project Manager
Product Manager
Scrum Master
Agile
CXAI
Artificial Intelligence
Digital Transformation
POC
Pilot
Client Services
Fortune 500
UX Design
API
FueliX
CSM
CSPO
PMP
SA
SPC
Customer Experience
Innovation
Consultancy
BPO
Solution Architecture

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