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Added 6 hours ago
M
Dynamics 365 CRM Solution Engineer
Microsoft
Toronto, ON · Ottawa, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
As a Dynamics 365 CRM Solution Engineer, you will lead AI transformation engagements with deep CRM domain expertise. Your role involves owning the technical win strategy and supporting AI…
Added 7 hours ago
A
Hardware Engineer
Actalent
Ottawa, ON
- $55 to $65 CAD / hour
- Full-time
Strong decision-making skills and a sense of ownership over design work.
Added 7 hours ago
A
Power Electronics Design Engineer
Actalent
Ottawa, ON
- $55 to $65 CAD / hour
- Full-time
Strong decision-making skills and a sense of ownership over design work.
Added 9 hours ago
PU
Staff Software Engineer – Data Systems
Purpose Unlimited
Remote, Canada
- Full-time
- Remote
Purpose Unlimited is building the financial products infrastructure that puts clients first, and we need the engineer who ensures that infrastructure is fast, reliable, and built to evolve.…
Added 9 hours ago
AM
Principal ASIC Design Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
The IOHUB team at AMD is seeking a Principal ASIC Design Engineer to provide technical leadership for the development of next-generation IP that enables AMD products across server, data…
Added 11 hours ago
CI
Intern Analyst, PhD – Systematic Strategies Group
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
…tools using macroeconomic, market and alternative datasets, engineer robust data workflows, and help translate academic research into enhancements to investment…
Added 11 hours ago
IW
AI Development & Continuous Improvement Student (Summer 2027)
Irving Woodlands
Saint John, NB
- Full-time
Reporting to the Maintenance Process & Performance Engineer, the role will support the development and implementation of digital solutions that improve operational efficiency, automate…
Added 11 hours ago
B
Senior Manager, Data & AI
BDO
Vancouver, BC
- Full-time
A degree in Computer Science, Computer Engineering, Software Engineering, Information Systems, Data Science, Business Analytics, or another relevant discipline.
Added 11 hours ago
CL
Data Scientist
Charger Logistics Inc
Brampton, ON
- Full-time
…for fleet analytics, logistics optimization, and operational decision-making. This is a hands-on role focusing on production-grade ML, real-time and streaming analytics, and AI-driven…
Added 12 hours ago
RE
Engineer (Physical AI)
Renesas Electronics
Ottawa, ON
- Full-time
We are seeking an entry level Engineer (Physical AI) to join the Pathfinding Studio within the Engineering Innovation Office. In this role, you will research and develop next generation…
Added 12 hours ago
BC
Senior Manager, Data & AI
BDO Canada
Vancouver, BC
- Full-time
A degree in Computer Science, Computer Engineering, Software Engineering, Information Systems, Data Science, Business Analytics, or another relevant discipline.
Added 12 hours ago
Senior AI Engineer
Guidepoint
Toronto, ON
You'll be an early engineer on a new initiative: taking working prototypes to production and shaping the architecture as the product scope grows. This is a hands-on role with broad…
Added 12 hours ago
CL
Data Scientist
Charger Logistics Inc.
Brampton, ON
- Full-time
…for fleet analytics, logistics optimization, and operational decision-making. This is a hands-on role focusing on production-grade ML, real-time and streaming analytics, and AI-driven…
Added 12 hours ago
A
Principal ASIC Design Engineer
AMD
Markham, ON
- $155,200 to $232,800 USD / year
- Full-time
The IOHUB team at AMD is seeking a Principal ASIC Design Engineer to provide technical leadership for the development of next-generation IP that enables AMD products across server, data…
Added 12 hours ago
N
System Design Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
We are seeking a talented and experienced System Design Engineer to join our dynamic team at Nokia. In this role, you will play a crucial part in analyzing carrier networking environments…
Added 14 hours ago
Z
Senior Software Developer
Zynga
Toronto, ON
- $99,800 to $147,680 CAD / year
…work in a team with dynamic strengths. The Senior Software Engineer will be working with a complementary team of software engineers to craft and maintain Zynga’s core Payments platform,…
Added 14 hours ago
C
Senior Java Engineering Lead
Citi
Mississauga, ON
- Full-time
As a Senior Backend Java Engineer, you will design and build scalable backend systems that power critical applications within Citi's technology organization. This hands-on role puts you at…
Added 14 hours ago
GM
Principal Software Engineering - Test System Modernization
General Motors
Markham, ON
- Full-time
General Motors is seeking a Principal/Staff Software Engineer to shape and scale the engineering platforms that build, test, integrate, validate, and deliver embedded software for…
Added 15 hours ago
M
Associate Applied AI Engineer – GenAI Systems
Manulife
Toronto, ON
- Full-time
Create lightweight, high-quality design artifacts such as system context, runtime sequence, agent/tool maps, data lineage, and decision logs that support implementation and governance.
Added 16 hours ago
JI
AI Development & Continuous Improvement Student (Summer 2027)
J.D. Irving, Limited
Saint John, NB
- Full-time
Reporting to the Maintenance Process & Performance Engineer, the role will support the development and implementation of digital solutions that improve operational efficiency, automate…
Added 16 hours ago
C
Lead Java Developer, Vice President
Citi
Mississauga, ON
- Full-time
Demonstrated experience acting as a technical team lead, scrum tech lead, or lead engineer guiding engineering teams.
Added 16 hours ago
Data Science Engineer
National Research Council Canada
Ottawa, ON
We are looking for a Data Science Engineer to support our Digital Technologies research Centre (DT). The Data Science Engineer would be an employee who shares our core values of Integrity,…
Added 17 hours ago
RV
Radical Ventures: AI Product Engineer
Radical Ventures
Toronto, ON
- Full-time
We are seeking an AI Product Engineer with a passion for building AI-native applications,
Added 18 hours ago
TD
Manager, Solutions Architecture (Amazon Connect & Zendesk)
TELUS Digital
Remote, Canada
- $186,000 to $222,000 CAD / year
- Full-time
- Remote
Bachelor's degree in Computer Science, Information Technology, or related field.
Added 18 hours ago
Application Security Engineer (senior - principal) Landmark
Halliburton
Calgary, AB
…model subsurface assets, manage drilling risk, and accelerate decision-making through cloud, AI, and advanced…

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

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Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

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