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Added 8 mins ago
M
Stagiaire en automatisation de l'assurance qualité / QA Automation Intern - Hiver/Winter 2027
McKesson
Montreal, QC
- Full-time
Contribuer à l’amélioration des cadres d’automatisation, des normes de qualité et des meilleures pratiques de test.
Added 24 mins ago
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Développeur Logiciel Principal.e, Plan de Contrôle - Laboratoire d'IA Souveraine
Mila - Institut québécois d'intelligence artificielle
Montreal, QC
- Full-time
Établir les pratiques de test, d'observabilité, de documentation et de publication pour le plan de contrôle, et participer à son exploitation dans des environnements de référence.
Added 24 mins ago
Canada Tax Technology Group (CTTG) - Manager, AI Adoption & Enablement - Vancouver
EY
Vancouver, BC
Use AI tools such as Microsoft Copilot, Copilot Studio, Power Platform, and other emerging technologies to rapidly prototype and test solutions.
Added 24 mins ago
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Embedded Software Engineer Co-op/Intern
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
- Full-time
Position Title: Embedded Software Engineer Co-op/Intern
Added 38 mins ago
BC
Senior Electrical Engineer
Bantrel Co.
Leroy, SK
- Full-time
We are currently seeking a qualified Sr. Electrical Engineer SME to join our Energy team, this position has the opportunity to either be based out of Leroy, SK or work from one of our home…
Added 52 mins ago
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Lead AI .Net Developer
Digitive
Canada
- Contract
…serve as the ground-level technical partner to our Lead AI Engineer. While the Lead AI Engineer establishes the architectural vision and transformation roadmap, you will be the core builder…
Added 1 hour ago
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DSP Firmware Engineer
Nokia
Canada
- Full-time
Develop and test embedded real‑time DSP and control systems for advanced applications, including programming Nokia's Optical Modem ASIC, performing MATLAB and C++ modeling for system…
Added 1 hour ago
BS
HIL Simulation Controls Engineer
Bartech Staffing
Toronto, ON · Greater Toronto Area, Canada
- $48 to $50 CAD / hour
- Contract
…engaged us to assist them in hiring a contract HIL Controls Engineer in Oshawa, Ontario. If you are interested in an opportunity to get your foot in the door with leading company, we want…
Added 1 hour ago
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Licensed Aircraft Maintenance Engineer (AME)
TalentWorld
Calgary, AB
- Full-time
Job title: Licensed Aircraft Maintenance Engineer (AME)
Added 1 hour ago
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Spécialiste en intégration de systèmes, IA souveraine
Mila - Institut québécois d'intelligence artificielle
Montreal, QC
- Full-time
Added 1 hour ago
Site Reliability Engineer, AI Observability
Appnovation Technologies
Toronto, ON · Montreal, QC
We’re looking for a Site Reliability Engineer to keep a shared observability platform for LLM-based applications running for a global life sciences client. The platform is built on Langfuse…
Added 1 hour ago
AI Engineer
Capco
Toronto, ON
As an AI Engineer, you’ll work directly with our clients to understand business problems and turn them into working AI solutions. Combining hands-on engineering with a consulting mindset,…
Added 1 hour ago
SI
Lead SDET
Spruce InfoTech Inc.
Vancouver, BC
- Contract
QA Automation Lead Engineer (SDET – Python) role focused on building and maintaining scalable automation frameworks with strong Python and Pytest framework.
Added 2 hours ago
Senior Data Scientist I
Bell
Toronto, ON
Solving Business Problems with Data: Starting with a business challenge and leveraging data-driven approaches to formulate, test, and deploy a solution.
Added 3 hours ago
M
Software Engineer - Front End
Microsoft
Vancouver, BC
- Full-time
The Observability Experiences team is hiring a Software Engineer 2 to build the next generation of tools and technologies for monitoring services and infrastructure in Azure and Microsoft…
Added 5 hours ago
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Senior Software Developer, Mobile (iOS), Platforms and Devices
Google
Waterloo, ON
- Full-time
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 6 hours ago
KC
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
- Full-time
We're on the hunt for a top-tier Senior Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing…
Added 6 hours ago
J
Prompt Engineer - Early Career (Canada)
Jobright.ai
Canada
- Full-time
…job search process. They are seeking an early-career Prompt Engineer to craft and evaluate prompts that enhance the performance of AI outputs across user-facing…
Added 8 hours ago
MW
Backend Engineer (Golang)
Mai Wealth
Engineer, BC
- Full-time
Work closely with the tech lead, UI/UX team, and leadership to define, design, build, test, and deploy the scalable products in the investment space in Vietnam.
Added 8 hours ago
M
Software QA Engineer
maru.ai
Engineer, BC
- Full-time
We are looking for a detail-oriented Software QA Engineer to join our fast-growing AI/ML startup. In this role, you will help ensure the quality of our AI/ML products by designing and…
Added 9 hours ago
A
Manager, Software Engineering
AltaML
Toronto, ON
- Full-time
…skills library are the default way engineers design, build, test, and review software, not an optional accelerant a few people…
Added 9 hours ago
A
Intermediate Software Engineer
AltaML
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
…skills library are the default way engineers design, build, test, and review software, not an optional accelerant a few people…
Added 9 hours ago
RR
Hardware Test Engineer
Remote Robotic
Ottawa, ON · Kanata, ON
- $82,000 to $100,000 CAD / year
- Full-time
AirMetal is looking for a Test Engineer, FPV Electronics to develop the systems that validate the performance, reliability, and quality of our FPV and uncrewed-aircraft electronics.
Added 12 hours ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
Design, code, debug, test, and review software components of low to medium complexity and criticality.
Added 12 hours ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
Design, code, debug, test, and review software components of low to medium complexity and criticality.

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

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Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

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