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Added 31 mins ago
Senior Security Architect (6 Month Term)
Payments Canada
Ottawa, ON · Toronto, ON
Reporting to the Manager, Security Architecture; the Senior Security Architect is responsible for developing solutions aligned with both business and strategic in maturing the Security…
Added 1 hour ago
Manager, Media Innovation & AI Strategy
WPP Media
Toronto, ON
In this visible and client facing role, you will be the strategic architect of Mazda team success within the WPP Open ecosystem. You will be the resident data, technology, and AI expert…
Added 1 hour ago
FI
Cyber Security Architect -Healthcare
Flexstaf I.T. Inc.
Canada
- Contract
Flexstaf client is seeking one Cyber Security Domain Architect to lead and provide expert advisory services within the Security Domain, with a primary focus on Azure Cloud, VMware Cloud…
Added 5 hours ago
YR
Enterprise Cloud Architect (Enterprise Architect)
York Region (The Regional Municipality of York)
Newmarket, ON
- Full-time
Reporting to the ITS Projects Manager or designate within Information Technology Services, the Enterprise Cloud Architect serves as the cloud domain architect within the Enterprise…
Added 6 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Create solution architecture and designs, technical plans, and execute application and IT service changes and enhancements to address business needs and deliver required capabilities
Added 9 hours ago
N
Software Engineer - AI/Inference /Gateway
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
…to queries from a position of deep learning. A GPT-in-a-box solution removes the burden of building or implementing these AI solutions yourself. It also makes overcoming the complexity,…
Added 9 hours ago
Information Security Officer 3 (Security Architect, Application and Product Security)
Government of Alberta
Edmonton, AB
Job Title: Information Security Officer 3 (Security Architect, Application and Product Security)
Added 11 hours ago
MT
Senior Azure engineer
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
…successful candidate will lead technical discussions, contribute to solution design, and provide guidance to both technical and non-technical…
Added 11 hours ago
SM
RQ10989 – Business Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The project teams consist of you, a Sr. IT Business Architect (lead), project leads, product manager, solution designer, service designer, QA tester, business analysts, subject matter…
Added 11 hours ago
C
Cybersecurity Architect
CGI
Mississauga, ON
- Full-time
The Cybersecurity Solution Architect is responsible for designing secure, scalable, and resilient technology solutions that align with organizational security standards, enterprise…
Added 12 hours ago
M
Innovative Data Platform Solution Engineer
Microsoft
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…of AI? If so, we invite you to join our team as a Cloud & AI Solution Engineer in Innovative Data Platform for commercial customers at Microsoft. Here, you'll be at the forefront of…
Added 13 hours ago
A(
Director, Business Development
Amii (Alberta Machine Intelligence Institute)
AB · Edmonton, AB
- Full-time
…accelerating pipeline velocity. I’m looking for a data-driven growth architect who is ready to lead from the front - if that sounds like you, I’d love to hear from…
Added 15 hours ago
M
Lead Enterprise Technology Domain Architect, GTCS
Manulife
Toronto, ON
- Full-time
Experience in application, solution, domain, or enterprise architecture within complex organizations.
Added 15 hours ago
SS
Architecte Senior de Solutions (Expérience en Intelligence Artificielle)
Sopra Steria
Montreal, QC
- Full-time
As a Senior Solution Architect (AI Experienced), you will play a strategic role in defining and delivering modern enterprise solutions leveraging multiple technology ecosystems including…
Added 15 hours ago
M
Lead Enterprise Technology Domain Architect, GTCS
Manulife
Toronto, ON
- Full-time
Experience in application, solution, domain, or enterprise architecture within complex organizations.
Added 15 hours ago
I
Security Analyst
IBM
Ottawa, ON
- $147,050 to $190,300 CAD / year
- Full-time
The position is for a Senior Security Analyst or Architect with over 10 years of relevant security architecture experience and expertise in implementation and or in service support to join…
Added 15 hours ago
SS
Architecte Senior de Solutions (Expérience en Intelligence Artificielle)
Sopra Steria
Montreal, QC
- Full-time
As a Senior Solution Architect (AI Experienced), you will play a strategic role in defining and delivering modern enterprise solutions leveraging multiple technology ecosystems including…
Added 15 hours ago
AS
Full Stack Developer, Java / Angular / AWS
Apex Systems
Toronto, ON
- $45 to $50 USD / hour
- Full-time
…determine an effective technical approach, and develop the solution with limited…
Added 16 hours ago
H
AI Solutions Architect
Hays
Toronto, ON
- Contract
The AI Solution Architect is a senior individual contributor within the Solutions Architecture team, responsible for designing, documenting, and delivering solution-level architecture for…
Added 17 hours ago
M
Lead Infrastructure Architect, GTCS
Manulife
Toronto, ON
- Full-time
…customers globally. We're looking for a Lead Infrastructure Architect to define the strategic direction, standards, and roadmap for our enterprise infrastructure and core technology…
Added 17 hours ago
Design Verification Engineer - technical lead, Annapurna Labs
Amazon
Toronto, ON
As a member of the Cloud-Scale Machine Learning Acceleration team you’ll be developing hardware solution for AWS data center including AWS Inferentia,Trainium systems - custom designed…
Added 17 hours ago
Technical Lead - IT
WestJet Group
Calgary, AB
Solution Alignment: Work with Solution Architects, engineering, security, infrastructure, operations, product, and vendor teams to keep solutions in line with enterprise standards,…
Added 17 hours ago
B
Oracle Cloud SCM Consultant
BullTechSystem
Toronto, ON
- Full-time
…requirements gathering, understand scope and trade-off with application teams and business stakeholders.• Support the SA (Solution Architect) in defining overall solution approach in…
Added 17 hours ago
BS
Oracle Fusion Redwood Functional Consultant
BULL-IT SOLUTIONS LTD
Toronto, ON
- Full-time
…scalable Oracle Cloud solutions on Redwood• Support the SA (Solution Architect) in defining overall solution approach in partnership with Technology stakeholders• Support testing team…
Added 18 hours ago
Senior Manager, Salesforce Engineering
Scotiabank
Toronto, ON
o Salesforce Architect (Application/System/Overall)

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

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Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

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