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Added 8 mins ago
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Project Leader, Investigations
Apotex
Toronto, ON · North York, ON
- $73,008 to $121,680 CAD / year
…pharmaceuticals and consumer health products. Headquartered in Toronto, with regional offices globally, including in the United States, Mexico and India, we are the largest Canadian-based…
Added 8 mins ago
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Sales Enablement Manager
Owner.com
Toronto, ON
- Full-time
Owner is the AI-native system local business owners use to succeed, starting with restaurants.
Added 54 mins ago
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Associate Dean, Norton Wolf School of Aerospace, Information, and Defence Technologies
Fanshawe Toronto@ILAC
London, ON
- Full-time
Positioned at the intersection of advanced technology, applied research, workforce development, and industry partnership, the school delivers a diverse portfolio of programs spanning…
Added 1 hour ago
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Senior Social Content Specialist
Metrolinx
Toronto, ON
- Full-time
…Content Specialist for a 15 month contract term. Reporting to the Manager, Social Media, this role is responsible for developing, executing, and optimizing organic and paid social media…
Added 1 hour ago
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Cook | Part-Time | Hotel Victoria
Silver Hotel Group
Toronto, ON
- Part-time
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from…
Added 1 hour ago
SC
Vice President Business Development / Portfolio Manager / Investment Advisor - British Columbia / Vancouver / Vancouver Island- Partner Track
Schwaben Capital Group Limited
Toronto, ON
- Full-time
Investment Advisor / Portfolio Manager - Business Development, Partner Track
Added 1 hour ago
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Human Resources Manager, (People & Culture) (English Services) (Hybrid/Telework)
Radio-Canada
Toronto, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 1 hour ago
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Stage Experience Lead - Full Time
Sephora
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Address: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA)
Added 3 hours ago
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Institutional Equity Salestrader
TD Securities
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
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Enterprise Account Executive
Terminal
Toronto, ON
- $260,000 to $300,000 CAD / year
- Full-time
…Intact Private Capital. Our team works together in person in Toronto, combining early-stage speed with late-stage maturity while processing many terabytes of vehicle data every…
Added 3 hours ago
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Full Stack Solutions Developer
CAAT Pension Plan
Toronto, ON
- Full-time
We are seeking a Full Stack Solution Developer for our Pension Solutions team. Reporting to the Manager, Enterprise Automation, the Full Stack Solutions Developer will collaborate closely…
Added 3 hours ago
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Project Assistant / Client Lead
Kinectrics
Toronto, ON
- Full-time
Reports to: Section Manager, Project Controls & PM
Added 3 hours ago
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Senior Information Security Analyst
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
SAP SuccessFactors Employee Central Payroll - Senior Consultant/ Manager
EY
Toronto, ON · Ottawa, ON · AB · Calgary, AB
We are seeking a Senior Consultant / Manager with deep expertise in SAP SuccessFactors Employee Central Payroll to join our HR Technology practice. This role is designed for professionals…
Added 4 hours ago
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Property Administrator
Great Gulf
Toronto, ON
- Full-time
First Gulf is a proven market leader with more than $5 billion in developed assets. Offering development, construction, leasing, finance, and property management expertise, we provide…
Added 4 hours ago
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Human Resources Manager (English Services) (People & Culture)
CBC/Radio-Canada
Toronto, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 4 hours ago
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Bilingual Registered Plans Administrator
Aviso
Toronto, ON
- $46,000 to $55,000 CAD / year
- Full-time
This role is required to conduct business in French. Bilingual in English is an asset and is strongly preferred.
Added 4 hours ago
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Account Manager- Digital Sales
Corus Entertainment
Toronto, ON
- Full-time
The Programmatic Account Manager will be the key point of contact for programmatic guaranteed ad sales. You will work closely alongside linear and digital teams focused on programmatic ad…
Added 4 hours ago
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Human Resources Manager, (People & Culture) (English Services) (Hybrid/Telework)
CBC/Radio-Canada
Toronto, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 4 hours ago
Account Manager, Programmatic Sales
Corus Entertainment
Toronto, ON
The Programmatic Account Manager will be the key point of contact for programmatic guaranteed ad sales. You will work closely alongside linear and digital teams focused on programmatic ad…
Added 4 hours ago
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Senior Engineer, Software Design
Kinectrics
Toronto, ON
- Full-time
Reports to: Manager, Human Factors and Computer Design
Added 4 hours ago
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Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 4 hours ago
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Sr. Business Systems Analyst - Core Platform
TD
London, ON · Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 4 hours ago
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Data Scientist III - Financial Crimes Network Analytics (ATH 5556)
TD
Toronto, ON · Markham, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 4 hours ago
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KYC Business Insights & Enablement
TD
Toronto, ON · Markham, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

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Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

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