Find work in Canada.

346,028 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
O
Sr. Manager, Product Management
OpenText
Waterloo, ON
- Full-time
…integrated applications to design, generate, edit, and deliver client communications. Core Communications runs on OpenText’s cloud platform as an integrated communications capability for…
Added 2 mins ago
O
Vice President, Client Success Strategy & Programs
OpenText
Waterloo, ON
- Full-time
The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of…
Added 2 mins ago
O
Vice President, Client Success Strategy & Programs
OpenText
Toronto, ON
- Full-time
The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of…
Added 2 mins ago
O
Sr. Manager, Product Management
OpenText
Mississauga, ON
- Full-time
…integrated applications to design, generate, edit, and deliver client communications. Core Communications runs on OpenText’s cloud platform as an integrated communications capability for…
Added 2 mins ago
AC
Gestion Des Aménagement De Bureau
Aston Carter
Laval, QC
- $35 to $40 CAD / hour
- Contract
…ensure that workspaces effectively meet current and future business needs. The Facilities Coordinator collaborates closely with cross-functional partners to align space usage with…
Added 2 mins ago
O
Vice President, Client Success Strategy & Programs
OpenText
Richmond Hill, ON
- Full-time
The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of…
Added 2 mins ago
OH
Senior Product Specialist, Product Implementation
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Coordinate cross-functional teams, including business, technical, clinical, vendor, and external partner resources, to achieve transition work.
Added 2 mins ago
O
Director, Product Management
OpenText
Mississauga, ON
- Full-time
…authoring, orchestration, AI, integrations, cloud delivery, client adoption, and portfolio operations. You will partner closely with Development, Product Marketing, Sales, Client Success,…
Added 2 mins ago
O
Director, Product Management
OpenText
Waterloo, ON
- Full-time
…authoring, orchestration, AI, integrations, cloud delivery, client adoption, and portfolio operations. You will partner closely with Development, Product Marketing, Sales, Client Success,…
Added 2 mins ago
AC
Analyste Comptable
Aston Carter
Montreal, QC
- $36 to $43 CAD / hour
- Full-time
Added 2 mins ago
O
Sr. Manager, Product Management
OpenText
Richmond Hill, ON
- Full-time
…integrated applications to design, generate, edit, and deliver client communications. Core Communications runs on OpenText’s cloud platform as an integrated communications capability for…
Added 2 mins ago
AC
Analyste Financier Principal
Aston Carter
Montreal, QC
- $80,000 to $108,000 CAD / year
- Full-time
We are seeking a highly analytical, business-oriented Senior
Added 2 mins ago
O
Director, Product Management
OpenText
Richmond Hill, ON
- Full-time
…authoring, orchestration, AI, integrations, cloud delivery, client adoption, and portfolio operations. You will partner closely with Development, Product Marketing, Sales, Client Success,…
Added 2 mins ago
Manager - FX & Commodities, Middle Office (GWO)
Scotiabank
Toronto, ON
Partner with Front Office and other stakeholders to address business needs, resolve issues and support effective trade lifecycle management.
Added 2 mins ago
GW
Senior Manager, Patent Operations
Gowling WLG
Ottawa, ON
- $150,000 to $170,000 CAD / year
Partner with Intellectual Property professionals and business leaders to ensure exceptional client service and efficient support of patent matters.
Added 2 mins ago
GW
Senior Manager, Trademark Operations
Gowling WLG
Ottawa, ON
- $150,000 to $170,000 CAD / year
Partner with Intellectual Property professionals and business leaders to ensure exceptional client service and efficient support of trademark matters.
Added 32 mins ago
AC
Analyste Comptable
Aston Carter
Montreal, QC
- Contract
Added 32 mins ago
AC
Gestion Des Aménagement De Bureau
Aston Carter
Laval, QC
- Contract
…ensure that workspaces effectively meet current and future business needs. The Facilities Coordinator collaborates closely with cross-functional partners to align space usage with…
Added 32 mins ago
AC
Analyste Financier Principal
Aston Carter
Montreal, QC
- Full-time
We are seeking a highly analytical, business-oriented Senior
Added 32 mins ago
SP
Manager, Marketing
SURREY PLACE
ON
- Full-time
- Contract
…marketing, communications and brand working as one, and supports business development and fundraising teams with the tools they need to grow…
Added 47 mins ago
WT
Agent, Client Experience - REMOTE (Weekends - 40hr/week)
Wealthsimple Technologies
Remote, Canada
- $25 to $26.5 CAD / hour
- Full-time
- Remote
Ready for a role that actually changes your trajectory? Our Client Operations team doesn’t just answer tickets; we solve complex financial puzzles and translate them into simple, human…
Added 1 hour ago
SP
Manager, Marketing
Surrey Place
Toronto, ON
- Full-time
…marketing, communications and brand working as one, and supports business development and fundraising teams with the tools they need to grow…
Added 1 hour ago
UI
Client Relationship Manager
Util-Assist Inc.
Newmarket, ON
- Full-time
We are seeking a skilled Client Relationship Manager to join our growing Business Developmentteam! The Client Relationship Manager plays a crucial role in building and maintaining long-term…
Added 1 hour ago
PU
Strategy& - Pharma Life Sciences- Strategy - Manager
PwC UK
London, ON
- Full-time
As a Manager in Strategy&’s Pharma Life Sciences group, you are a leading thought-partner to clients, solving problems and running the day-to-day activities of client engagements. You will…
Added 1 hour ago
T
Customer Experience Associate
TD
Brandon, MB
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

Closed listing

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Similar jobs hiring now

Added 1 month ago
Senior Manager, Solutions Architecture
TELUS Digital · Remote, Canada
$224,000 to $254,000 CAD / year

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

About employer

More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

Report this job