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Added 8 mins ago
TS
Christmas Worker
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Maintain accurate documentation and input client information into Link2Feed in line with TSA standards.
Added 8 mins ago
TS
Health & Safety Program Manager
The Salvation Army in Canada
Toronto, ON
- Full-time
The Territorial Health and Safety Manager role exists to oversee the day-to-day management of The Salvation Army’s Territorial Health and Safety Program, ensuring a consistent, compliant,…
Added 19 mins ago
FH
Registered Nurse
Flemingdon Health Centre
Toronto, ON
- $38.83 to $45.96 CAD / hour
- Full-time
- On-site
…October/November 2026Reporting to: Manager, Integrated Care and Services or designateLocation: Within any of the FHC locations:…
Added 24 mins ago
EN
QHSE Administrator (Contract position up to 18 months)
Echo NDE
AB · Red Deer County, AB
- Temporary
Reporting to the QHSE Director and HSE Manager, this position will be based out of the Red Deer office and is a full-time, temporary contract position for up to 18 months to provide…
Added 24 mins ago
RB
Associate Advisor
Royal Bank of Canada
Vancouver, BC
- Full-time
…an experienced Associate Advisor to join a premier Portfolio Manager (“PM”) team by providing exceptional client service as well as investment & wealth management advice. Candidates must…
Added 24 mins ago
RB
Billingual Operations Representative
Royal Bank of Canada
Toronto, ON
- Full-time
Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to…
Added 24 mins ago
Intermediate Project Manager
Babcock & Wilcox
Saint John, NB
B&W Canada is currently seeking a motivated individual to fill the role in its construction business as an intermediate Project Manager/Project Engineer.
Added 38 mins ago
A
Outside Field Sales Representative (Small Business Solutions)- (Bilingual: English & Cantonese/Mandarin)
ADP
Mississauga, ON
- $71,600 to $121,600 CAD / year
- Full-time
Our Sales teams are at the heart of ADP’s success. Every day, they earn client trust, solve complex business challenges, and build long‑term partnerships that help organizations thrive.
Added 38 mins ago
A
Banking Relationship Sales Representative (Small Business Solutions)
ADP
Burnaby, BC
- Full-time
Our Sales teams are at the heart of ADP’s success. Every day, they earn client trust, solve complex business challenges, and build long‑term partnerships that help organizations thrive.
Added 53 mins ago
E
Project Manager
EllisDon
Edmonton, AB · AB · Alberta Projects
- Full-time
Lead project meetings with internal and external parties to monitor and support the team’s ongoing development and progression
Added 53 mins ago
T
Senior Market Risk Analyst (5622)
TD
Toronto, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an…
Added 53 mins ago
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Senior Finance Analyst-Infrastructure & Engineering
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
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Product Manager / Owner - PVR
CGI
Calgary, AB
- Full-time
Work with development and business analyst teams to advise the development of new features to ensure alignment to roadmap and client needs
Added 1 hour ago
GP
Commercial Services Specialist
Greek Peak Mountain Resort
NS · Richmond Road, NS
- Full-time
Administer one-on-one meetings with Business Development Officer(s), Commercial Relationship Manager(s), Market Manager(s), and Regional Manager(s) of Commercial Banking
Added 1 hour ago
CH
Senior Sales Manager
Concord Hospitality Enterprises
AB · Calgary, AB
- Full-time
As a Senior Sales Manager at a The Dorian Autograph Collection and Courtyard by Marriott Calgary Downtown you play a vital role in the hotel’s success.
Added 1 hour ago
B
Financial Planner
BMO
Sarnia, ON
- Full-time
…solution in the best interests of the customer. Determines client needs and provides solutions though the sales of managed products and services (e.g. mutual funds, retirement savings…
Added 1 hour ago
TI
HVAC Services Account Manager
Trane Italia
Winnipeg, MB
- Full-time
Trane Technologies is hiring a Services Account Manager in Winnipeg, MB. As a Services Account Manager, you will join Trane's best-in-class Commercial HVAC team. This is an exciting…
Added 1 hour ago
TI
Client Services Representative (CSR)
Trane Italia
Burnaby, BC
- Full-time
The Client Service Representative delivers exceptional service and support to our customers by executing the service agreement renewal process, providing quotations and following up on…
Added 1 hour ago
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Client Consulting Manager
Visa
Toronto, ON
- Full-time
The Client Consulting Manager will be a key member of Visa Consulting and Analytics (VCA), a team within Visa Advisory Services that drives tangible, impactful and financial results for…
Added 1 hour ago
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Senior Consultant, Service Experience
Visa
Toronto, ON
- Full-time
Client Services provides industry-leading operational support to Visa’s clients worldwide. Through its deep knowledge and expertise, Client Services serves as a key internal partner to…
Added 1 hour ago
VC
Coordinator, Patient Care (RN) - Acute & Ambulatory Care
Vancouver Coastal Health
Vancouver, BC
- $49.2 to $63.47 CAD / hour
- Temporary
…clinical resource for staff, supporting staff training and development and providing leadership and support to the interdisciplinary team. Assists the Manager with performing administrative…
Added 1 hour ago
V
Senior Director, Issuing Solutions Sales, Canada
Visa
Toronto, ON
- Full-time
…responsible for driving revenue growth, market expansion, and client adoption across Visa's Issuing Value Added Services portfolio. This role combines strategic sales leadership, payments…
Added 1 hour ago
SS
Gestionnaire de projet expert | Expert Project Manager
Sopra Steria
Montreal, QC
- Full-time
Sopra Steria is a European leader in consulting, digital services, and software development, supporting its clients in their digital transformation through innovative and collaborative…
Added 1 hour ago
YB
Housekeeper
YWCA Banff
Banff, AB
- $21.5 to $22 CAD / hour
- Full-time
- On-site
…Report maintenance issues to the Housekeeping Lead, Facilities Manager, Maintenance, or through the task tracker * Report discrepancies in room status to the Housekeeping Lead or Facilities…
Added 1 hour ago
DE
Civil Design Project Manager
Davis Engineers
Brampton, ON · Regional Municipality of Peel, ON
- Full-time
…experienced individual to fill the position of Engineering Project Manager. The ideal candidate will have 5+ years of experience completing residential subdivision and commercial design and…

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

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Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

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