Find work in Canada.

320,975 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
OC
Production Techgronomist
Olds College
Olds, AB
- $70,000 to $80,000 CAD / year
- Full-time
Digital Infrastructure & Data Management: Manage and optimize on-farm digital networks, including telematics, IoT sensors, and cloud-based data collection platforms, ensuring accurate,…
Added 4 hours ago
OC
Production Techgronomist
Olds College of Agriculture & Technology
Olds, AB
- $70,000 to $80,000 CAD / year
- Full-time
Digital Infrastructure & Data Management: Manage and optimize on-farm digital networks, including telematics, IoT sensors, and cloud-based data collection platforms, ensuring accurate,…
Added 7 hours ago
Senior Platform Engineer, AI & Fabrics
BMO
Toronto, ON · FCP
Working proficiency in cloud-native development on AWS and/or Azure: containers/Kubernetes and Infrastructure as Code (Terraform, CloudFormation/ARM).
Added 7 hours ago
B
Senior Platform Engineer, AI & Fabrics
BMO
Toronto, ON
- Part-time
Working proficiency in cloud-native development on AWS and/or Azure: containers/Kubernetes and Infrastructure as Code (Terraform, CloudFormation/ARM).
Added 7 hours ago
S
Technical Account Support Specialist
Solink
Remote, Canada
- $65,129 to $81,411 CAD / year
- Full-time
- Remote
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to…
Added 8 hours ago
R
Junior Specialist, Employee Engagement (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
The Technology & Infrastructure (T&I) team is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation's…
Added 8 hours ago
C
Senior Project Manager
CBTS
Toronto, ON
- Full-time
…agencies across Canada, with deep expertise across AI & Data, Cloud, Applications, Cybersecurity, and Network &…
Added 8 hours ago
W
Analyst - Airport Systems
WestJet
Calgary, AB
- Full-time
Reporting to the Manager, IT Airport Platforms, the Airport Systems Analyst is a technical resource supporting multiple end user groups and project teams from the Airports business unit.…
Added 9 hours ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Full-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 10 hours ago
C
Junior Specialist, Employee Engagement (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
The Technology & Infrastructure (T&I) team is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation's…
Added 12 hours ago
Analyst - Airport Systems
WestJet Group
Calgary, AB
Reporting to the Manager, IT Airport Platforms, the Airport Systems Analyst is a technical resource supporting multiple end user groups and project teams from the Airports business unit.…
Added 13 hours ago
T
Principal Architect - Digital Assets & Tokenization
TD
Toronto, ON
- Full-time
In this strategic role, you will bridge traditional financial infrastructure and decentralized systems by defining target-state architectures for tokenization platforms supporting…
Added 13 hours ago
Senior Software Engineer, Foundational Infrastructure & Networking
Lyft
Toronto, ON
6+ Years of Production Systems Experience: Proven track record building and operating massive-scale cloud infrastructure and networking platforms.
Added 13 hours ago
TD
Manager, Solutions Architecture (Amazon Connect & Zendesk)
TELUS Digital
Remote, Canada
- $186,000 to $222,000 CAD / year
- Full-time
- Remote
The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center…
Added 1 day ago
C
Martech AdTech Technical Architect
Capgemini
Toronto, ON · Greater Toronto Area, Canada
- Full-time
decisions across modern ad tech platforms, cloud-native data infrastructure, and attribution
Added 1 day ago
C
Senior Systems Analyst, Production Support
CBC/Radio-Canada
Vancouver, BC
- Full-time
At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values,…
Added 2 days ago
C
Senior Manager, IT/Telecom Engineering (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
Expertise on various technologies : Networking, Data centers, cabling infrastructure, IT systems (Compute, Storage, Virtualization & Cloud).
Added 2 days ago
T
Data Platform Engineering Manager
TD
Toronto, ON
- Full-time
The Data Platform Engineering Manager role is responsible for designing, building, and operating the enterprise technology reference data platform that serves as the foundation for…
Added 2 days ago
T
Data Architect, Technology Data Management
TD
Toronto, ON
- Full-time
…information architecture required to integrate technology data from infrastructure, cybersecurity, cloud, AI, and enterprise technology domains into a unified and authoritative data…
Added 2 days ago
T
.NET/C# Engineer, TD Securities
TD
Toronto, ON
- Full-time
…developers, and BSA's who build and maintain critical technology platforms in an Agile environment. You'll be exposed to stretch assignments as you take on large-scale, complex and/or…
Added 2 days ago
OV
Systems Consultant, Information Technology - Full Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Full-time
Manage and support endpoint management platforms (Microsoft Endpoint Configuration Manager and Intune) to capture hardware and software inventory, deploy applications, enforce compliance…
Added 2 days ago
B
Cloud Application Developer - (AWS / Banking/ Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
Maintains applications and infrastructure for cloud-based platforms.
Added 3 days ago
C
Service Delivery Manager
CGI
Vancouver, BC
- Full-time
Understanding of enterprise infrastructure, cloud platforms (Azure/AWS), Microsoft 365, and service management tools.
Added 3 days ago
C
Senior Manager, IT/Telecom Engineering (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
Expertise on various technologies : Networking, Data centers, cabling infrastructure, IT systems (Compute, Storage, Virtualization & Cloud).
Added 3 days ago
R
Senior Manager, IT/Telecom Engineering (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Expertise on various technologies : Networking, Data centers, cabling infrastructure, IT systems (Compute, Storage, Virtualization & Cloud).

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

Apply About employer

More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

Report this job