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Added 7 mins ago
X
Data Center Infrastructure Engineer
Xanadu
Toronto, ON
- Full-time
…complex mechanical, vibration-control, and thermal-cooling solutions and apply it to Xanadu’s rack-scale quantum computer development. In this role, you will bridge facility-level…
Added 7 mins ago
X
Cybersecurity Engineer
Xanadu
Toronto, ON
- Full-time
Collaborate with the IT team to research and evaluate new applications or solutions to enhance Xanadu’s cybersecurity posture
Added 7 mins ago
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Sector Design Manager – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
…consulting firm whose primary focus is to offer transportation solutions, whether for passengers or goods: feasibility studies of building a new railway line, increasing the capacity of the…
Added 37 mins ago
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Senior Project Engineer
ABB
Calgary, AB
- Full-time
ABB is seeking a Senior Lead Project Engineer to join our team. In this role, you will provide technical leadership and oversee the successful execution of multidisciplinary electrical…
Added 37 mins ago
PC
Senior Associate -Cyber Security Forward Deployed(Bilingual FR/EN)
PwC Canada
Ottawa, ON
- Full-time
…initiatives for our clients. You will architect deeply technical solutions, lead cross-functional engineering pods, and convert client ambiguity into shipped capabilities. You will…
Added 1 hour ago
KG
IAM Automation Engineer (Python & PingDS Focus)
K&K Global Talent Solutions INC.
Quebec, QC
- Full-time
Position: IAM Automation Engineer (Python & PingDS Focus)
Added 1 hour ago
ET
Senior LLM Research Engineer
Encore Technical Solutions Inc.
Toronto, ON
- Full-time
We're looking for a Senior LLM Research Engineer to help build and optimize advanced language models for complex, real-world applications. This role spans the full lifecycle of model…
Added 1 hour ago
Systems Engineer, Data Center Debug
Tenstorrent
Toronto, ON
…cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse…
Added 1 hour ago
Canada Tax Technology Group (CTTG) - Manager, AI Adoption & Enablement
EY
Toronto, ON
We're looking for someone who is not necessarily a traditional developer, data scientist, or AI engineer. We're looking for an innovator, coach, and problem solver who can quickly…
Added 1 hour ago
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Principal Product Manager, Sandboxes
Docker
Remote, Canada
- Full-time
- Remote
…developer infrastructure, and prior experience as a software engineer. You will need to understand containers, sandboxes/microVMs, virtualization technologies, hypervisors, the software…
Added 1 hour ago
IW
AI Development & Continuous Improvement Student (Summer 2027)
Irving Woodlands
Saint John, NB
- Full-time
Reporting to the Maintenance Process & Performance Engineer, the role will support the development and implementation of digital solutions that improve operational efficiency, automate…
Added 1 hour ago
S
Senior Full-Stack Engineer, NimbleRx
Swoop
Toronto, ON
- Full-time
As a Senior Full-Stack Engineer, you will have a hand in architecting the technology and customer experience that are pivotal to multiple web products for patients, pharmacies, and other…
Added 1 hour ago
AI
JAMS Platform Engineer
Apptoza Inc.
Toronto, ON
- Contract
Seeking a hands-on engineer to drive the reliability| automation and modernization of the enterprise JAMS workload automation platform. The role combines JAMS platform expertise with…
Added 1 hour ago
S
Senior Backend Engineer, NimbleRx
Swoop
Toronto, ON
- Full-time
As a Senior Backend Engineer, you will have a hand in architecting the technology and customer experience that are pivotal to multiple web products for patients, pharmacies, and other…
Added 1 hour ago
S
Senior Data Engineer, NimbleRx
Swoop
Toronto, ON
- Temporary
As a Senior Data Engineer, you will own NimbleRx’s data platform - the layer that every other team builds on to understand the business, ship product features, and meet our compliance…
Added 1 hour ago
R
Staff AI Architect/Engineer
RBC
Toronto, ON
- Full-time
This is a tremendous opportunity to reinvent architecture in the AI Age. As a Staff AI Architect/Engineer, you will operate at the intersection of hands-on AI building and enterprise…
Added 1 hour ago
SL
AI Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
- Full-time
Corporate IT is looking for AI Engineer with at least 2 years of development experience. This role will be instrumental in driving innovation, implementing cloud capabilities, and building…
Added 1 hour ago
Senior Platform Engineer, AI & Fabrics
BMO
Toronto, ON · FCP
You are a hands-on engineer with a strong production track record who takes ownership of your components, cares about operability and correctness, and collaborates well within your team.…
Added 1 hour ago
B
Senior Manager, Data & AI
BDO
Vancouver, BC
- Full-time
You help clients make better use of their data by designing solutions that centralize information, improve data quality, enable reporting and analytics, and support AI-driven business use…
Added 2 hours ago
M
Freelance Mechanical CAD&Simulation Engineer - AI Trainer
Mindrift
Remote, Canada
- Part-time
- Remote
…expert 10–15 hours. You'll design part geometry, build reference solutions, and judge the agent's attempts. You'll work alongside CFD engineers who simulate the geometry you…
Added 2 hours ago
CL
Data Scientist
Charger Logistics Inc
Brampton, ON
- Full-time
We are looking for a Data Scientist to develop, deploy, and scale machine learning (ML) and AI solutions for fleet analytics, logistics optimization, and operational decision-making. This…
Added 2 hours ago
Canada Tax Technology Group (CTTG) - Manager, AI Adoption & Enablement - Calgary
EY
AB · Calgary, AB
We're looking for someone who is not necessarily a traditional developer, data scientist, or AI engineer. We're looking for an innovator, coach, and problem solver who can quickly…
Added 2 hours ago
MC
AI Platform Engineer (35577)
Myticas Consulting
Toronto, ON
- Contract
…infrastructure that enables enterprise AI, Generative AI, and Agentic AI solutions at…
Added 2 hours ago
S
Senior DevOps Engineer – AI & Data Platform
Systematix
Canada
- Contract
We are Systematix and we are currently looking for a Senior DevOps Engineer – AI & Data Platform to help modernize and automate the engineering practices supporting a rapidly growing…
Added 2 hours ago
TT
HVAC engineer
Trane Technologies
Montreal, QC
- Full-time
…truly autonomous buildings. We’re looking for a Mechanical Engineer who brings deep knowledge of HVAC system design, commissioning, and field implementation - someone who understands how…

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

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Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

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