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Added 36 mins ago
WN
Manager, Guidewire
WCB Nova Scotia
Dartmouth, NS
- Full-time
Lead a cross-functional team of developers, analysts, QA professionals, DevOps engineers, and project resources.
Added 1 hour ago
C
Senior DevOps Engineer, Canada
Crypto.com
Canada
- Full-time
As a Senior Devops Engineer, you will be involved a number of technically challenging problems, oversees design and coding for features. This position will be working very closely in…
Added 2 hours ago
A
Database Platform Engineer
AppDirect
Montreal, QC
- Full-time
…and acquisitions, and partner closely with Cloud Platform, DevOps, and product engineering so teams get fit-for-purpose data stores that are secure by…
Added 2 hours ago
PT
Software Engineer
Purelend Technologies Inc.
Calgary, AB
- Full-time
Comfort with the full lifecycle. You can deploy, monitor, and debug a service in production. You don't need a separate DevOps team to ship a feature.
Added 2 hours ago
C
Senior QA Analyst – API Testing (Insurance/GRS)
Cognizant
Toronto, ON
- $60,000 to $90,000 CAD / year
- Full-time
Experience using Jira, Azure DevOps, or similar test and defect-management tools.
Added 2 hours ago
C
Full Stack .NET Developer (Angular & Cloud Technologies)
Cognizant
Halifax, NS
- Full-time
As a Full Stack .NET Developer, you will make an impact by designing, developing, and supporting scalable enterprise applications using modern Microsoft technologies, Angular, and cloud…
Added 4 hours ago
PC
Deals Real Assets, Data Engineering & Digital Solutions, Senior Associate
PwC Canada
Vancouver, BC
- Full-time
Automate data workflows and implement CI/CD practices for data pipelines using Azure DevOps or GitHub Actions to ensure quality and rapid deployment
Added 5 hours ago
A
Manager, Software Engineering
AltaML
Toronto, ON
- Full-time
Lead or actively participate in cross-pod technical guilds (e.g., Frontend, AI/ML, DevOps)
Added 6 hours ago
M
Security Engineer II - Identity and Access Management
Marqeta
Remote, Canada
- Full-time
- Remote
Driving integration of IAM across AWS services, SaaS platforms, and developer/DevOps pipelines.
Added 7 hours ago
T
Quality Engineer II (VMS)
TD
Toronto, ON
- Full-time
Effectively engineer and leverage tools and Engineering practices (DevOps tools and processes, source code management, Service Virtualization, monitoring tools, etc.)
Added 7 hours ago
A
Senior Machine Learning Operations Developer, Inference, AI/ML Platform
Autodesk
Toronto, ON · Montreal, QC · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
…and entertainment software, is seeking a skilled Senior MLOps Developer to join our AI/ML Platform team. This role is pivotal in ensuring the smooth operationalization of machine learning…
Added 8 hours ago
KG
DevOps Engineer
Kongsberg Geospatial Ltd
Ottawa, ON
- Full-time
Our team is growing and we’re looking for a DevOps Engineer to support the engineering development operations through driving the advancement of our technical processes, frameworks, and…
Added 8 hours ago
AT
lead data scientist
ApoSys Technologies Inc.
Mississauga, ON
- Full-time
Added 8 hours ago
A
Senior Machine Learning Operations Developer, Inference, AI/ML Platform
Autodesk
Toronto, ON
- Full-time
…and entertainment software, is seeking a skilled Senior MLOps Developer to join our AI/ML Platform team. This role is pivotal in ensuring the smooth operationalization of machine learning…
Added 8 hours ago
A
Senior Machine Learning Operations Developer, Inference, AI/ML Platform
Autodesk
Montreal, QC
- Full-time
…and entertainment software, is seeking a skilled Senior MLOps Developer to join our AI/ML Platform team. This role is pivotal in ensuring the smooth operationalization of machine learning…
Added 8 hours ago
A
Senior Machine Learning Operations Developer, Inference, AI/ML Platform
Autodesk
Toronto, ON
- Full-time
…and entertainment software, is seeking a skilled Senior MLOps Developer to join our AI/ML Platform team. This role is pivotal in ensuring the smooth operationalization of machine learning…
Added 8 hours ago
A
Senior Machine Learning Operations Developer, Inference, AI/ML Platform
Autodesk
Montreal, QC
- Full-time
…and entertainment software, is seeking a skilled Senior MLOps Developer to join our AI/ML Platform team. This role is pivotal in ensuring the smooth operationalization of machine learning…
Added 9 hours ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 9 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Scrum Master with strong experience in Agile methodologies, Scrum practices, business analysis, DevOps environments, CI/CD pipelines, requirements gathering,…
Added 9 hours ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 9 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Scrum Master with strong experience in Agile methodologies, Scrum practices, business analysis, DevOps environments, CI/CD pipelines, requirements gathering,…
Added 9 hours ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 9 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Scrum Master with strong experience in Agile methodologies, Scrum practices, business analysis, DevOps environments, CI/CD pipelines, requirements gathering,…
Added 9 hours ago
SM
AI Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
CI/CD using Jenkins or GitHub Actions, DevOps/GitOps.
Added 9 hours ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with demonstrated experience designing, developing, testing, and supporting enterprise web applications and AI-enabled solutions. The…

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

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Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

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