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Added 7 mins ago
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Guidewire Policy Centre Integration Lead
Hays
Toronto, ON
- Contract
· 10+years of overall IT experience, with 6+ years specifically in Guidewire PolicyCenter integration, including prior experience in a technical lead or architect capacity.
Added 7 mins ago
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AI Solution Architect
Hays
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our client is a leading Canadian financial services organization undergoing significant digital transformation and AI-driven innovation. As the organization expands its AI capabilities,…
Added 39 mins ago
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Principal Architect - Digital Assets & Tokenization
TD
Toronto, ON
- Full-time
We are seeking a highly experienced Full Stack Architect specializing in digital assets and tokenization to lead enterprise architecture, solution strategy, and governance for…
Added 1 hour ago
TD
Manager, Solutions Architecture (Amazon Connect & Zendesk)
TELUS Digital
Remote, Canada
- $186,000 to $222,000 CAD / year
- Full-time
- Remote
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest…
Added 1 hour ago
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ServiceNow Principal Platform Architect
Yochana
Canada
- Contract
The ServiceNow Principal Platform Architect serves as the senior-most technical authority for ServiceNow platform strategy, architecture, governance, and transformation programs. This role…
Added 1 hour ago
IS
Full Stack Lead
Iris Software Inc.
Toronto, ON
- Contract
Architect and implement scalable, secure, and high-performance cloud-native solutions leveraging AWS services such as EC2, Lambda, S3, RDS, and EKS
Added 2 hours ago
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Solution Architect III
TD
Toronto, ON
- Full-time
Architect AI-powered customer engagement and personalization solutions.
Added 3 hours ago
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Software Developer - PHP
AppDirect
Montreal, QC
- Full-time
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any…
Added 4 hours ago
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Technical Specialist, Senior - Vital Software
Hitachi Rail
Toronto, ON
- Full-time
…every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and…
Added 8 hours ago
DN
Senior Staff Machine Learning Platform Engineer
Digital Nomad World
ON · Ontario, Canada
- Full-time
…AI productivity tools. You won’t just build models, you will architect the systems that allow those models to help tens of thousands of small retailers compete and grow their local…
Added 10 hours ago
Director of Software Development R&D - AI
Siemens
Saskatoon, SK
Multi-Agent Systems & Siemens EDA Tool Integration: Architect scalable agent runtimes and tool-calling protocols that can plan, act, reflect, iterate, and execute across Siemens EDA and…
Added 13 hours ago
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Martech AdTech Technical Architect
Capgemini
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a Senior Martech AdTech Technical/Solution Architect to
Added 14 hours ago
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Director, Product Marketing
Jobgether
Canada
- Full-time
Architect clear and commercially compelling solution structures across portfolios, bundles, and use cases, ensuring offerings are easy for customers and sales teams to understand and…
Added 15 hours ago
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Deals Real Assets, Data Engineering & Digital Solutions, Senior Associate
PwC Canada
Vancouver, BC
- Full-time
…expertise in data engineering and software development to build the digital tools, platforms, and data solutions that power our advisory capabilities, enabling clients to optimize capital…
Added 19 hours ago
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Senior Backend Software Developer
Transactix
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…charting new territory in stablecoins, tokenized assets, and digital value…
Added 20 hours ago
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AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…innovation and technical excellence across its core banking and digital services. They are looking for an experienced AI Lead Solutions Architect to drive strategic artificial intelligence…
Added 20 hours ago
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AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…innovation and technical excellence across its core banking and digital services. They are looking for an experienced AI Lead Solutions Architect to drive strategic artificial intelligence…
Added 20 hours ago
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AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…innovation and technical excellence across its core banking and digital services. They are looking for an experienced AI Lead Solutions Architect to drive strategic artificial intelligence…
Added 20 hours ago
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AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…innovation and technical excellence across its core banking and digital services. They are looking for an experienced AI Lead Solutions Architect to drive strategic artificial intelligence…
Added 20 hours ago
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AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…innovation and technical excellence across its core banking and digital services. They are looking for an experienced AI Lead Solutions Architect to drive strategic artificial intelligence…
Added 20 hours ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
Our client is a leading Canadian financial institution seeking a senior AI Solution Architect to join its Solutions Architecture team. The organization is expanding its digital…
Added 20 hours ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
Our client is a leading Canadian financial institution seeking a senior AI Solution Architect to join its Solutions Architecture team. The organization is expanding its digital…
Added 20 hours ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
Our client is a leading Canadian financial institution seeking a senior AI Solution Architect to join its Solutions Architecture team. The organization is expanding its digital…
Added 20 hours ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
Our client is a leading Canadian financial institution seeking a senior AI Solution Architect to join its Solutions Architecture team. The organization is expanding its digital…
Added 20 hours ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
Our client is a leading Canadian financial institution seeking a senior AI Solution Architect to join its Solutions Architecture team. The organization is expanding its digital…

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

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Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

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