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Added 1 min ago
SP
Project Manager-Construction
Sifton Properties Limited
London, ON
- Full-time
As a Project Manager – Construction, you’ll lead high-rise and multi-residential projects from pre-construction through completion. You’ll bring together planning, design, procurement,…
Added 1 min ago
R
Senior IT Advisor, audit and cybersecurity
Richter
Montreal, QC
- Full-time
They will support the delivery and execution of top-tier cybersecurity services to an exclusive group of clients. Maturity, professionalism, and patience will be essential qualities when…
Added 15 mins ago
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Regional Operations Manager
BGIS
Mississauga, ON
- Full-time
The Regional Service Manager supports multiple account leaders in delivering integrated trades services across a regional portfolio of accounts, ensuring consistent execution of all HVAC…
Added 15 mins ago
AI
Application Delivery Officer (ADO), Fraud Management Section
Avanciers Inc.
Levis, QC · Saint-Lambert-de-Lévis, QC
- $90 to $95 CAD / hour
- Contract
The Application Delivery Lead plays a pivotal role at the intersection of project management and technical execution within a major P&C insurance project. Assigned to the Fraud Management…
Added 15 mins ago
BH
Principal/ VP of Engineering
Blair Health
Toronto, ON
- Full-time
We’re entering an exciting new phase of growth and are looking for an exceptional engineering leader to help build the technology that will define Blair’s future.
Added 15 mins ago
CE
Senior Project Engineer
Cenovus Energy
Calgary, AB
- Full-time
Reporting to the Senior Manager, Project Engineering & Program Management, the Senior Project Engineer is responsible for ensuring the safe, on-budget, on-schedule, and high-quality…
Added 17 mins ago
Customer Account Executive
Tailscale
Vancouver, BC
…customer accounts. You will partner closely with the Solutions Engineering team, as well as collaborate with the Customer Success, Support, Marketing, and Product…
Added 17 mins ago
Customer Account Executive
Tailscale
Toronto, ON
…customer accounts. You will partner closely with the Solutions Engineering team, as well as collaborate with the Customer Success, Support, Marketing, and Product…
Added 32 mins ago
Billing Analyst
Metso
Sudbury, ON · Burlington, ON · Montreal, QC · Prince George, BC · Wabush, NL
We are looking for a Project Coordinator to join our Project Delivery & Services team. In this role, you will support the planning, execution, and successful delivery of customer projects…
Added 32 mins ago
PC
Intermediate Bridge Engineer
Parsons Corporation
Halifax, NS
- Full-time
…development. As a member of the team, you will report to the Bridge Engineering Manager and collaborate on a variety of challenging projects. This position is ideal for someone who values…
Added 32 mins ago
L
Senior Data Analyst
Legend
Halifax, NS
- Full-time
Improve the quality and accessibility of data by identifying gaps, optimising reporting and partnering with Data Engineering to strengthen data pipelines.
Added 32 mins ago
T
IT Data Specialist
TD
Toronto, ON
- Full-time
…Risk Management (FCRM) Technology team is responsible for the delivery and support of technology solutions for the respective FCRM business unit. Given the ongoing pace of regulatory change…
Added 32 mins ago
T
AVP, Analytics, Insights and AI, AI Product
TD
Toronto, ON
- Full-time
…from opportunity selection and AI product strategy through delivery, production, adoption, day 2 management and controlled retirement. They will lead a team of AI product owners and…
Added 45 mins ago
GB
Project Manager
Green Bridge Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Green Bridge is seeking an experienced and highly organized Project Manager to lead the successful delivery of commercial construction, building improvement, renovation, and specialty…
Added 45 mins ago
M
Billing Analyst
Metso
Montreal, QC
- Full-time
We are looking for a Project Coordinator to join our Project Delivery & Services team. In this role, you will support the planning, execution, and successful delivery of customer projects…
Added 46 mins ago
JO
Outside Sales- Parts & Service- Refuse Equipment
Jetstream of Houston
Concord, ON
- Full-time
Organize parts delivery (and deliver when required)
Added 1 hour ago
S
Full Stack Engineer, Developer & End User Experience Platform
Stripe
Toronto, ON
- Full-time
…on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams…
Added 1 hour ago
HG
Network Infrastructure Manager
Humankind Global Recruitment
Halifax, NS
- Full-time
They are seeking an experienced Network Infrastructure Manager to lead the strategy, engineering, security, reliability, and continual improvement of their global network infrastructure.
Added 1 hour ago
AS
Operations Manager
Aspire Software
Canada
- Full-time
We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support,…
Added 1 hour ago
G
MANAGER, FINANCE ENABLEMENT, TECHNOLOGY & TRANSFORMATION (HYBRID)
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a strategic, technically curious, and execution-oriented Manager, Finance Enablement, Technology & Transformation to modernize how Finance works. This individual contributor…
Added 1 hour ago
FC
Part-Time Professor, Electrical Techniques St. Thomas/Elgin Regional Campus
Fanshawe College
St. Thomas, ON
- Part-time
…Techniques to join the St. Thomas/Elgin Regional Campus as we expand delivery of our established Electrical Techniques program to St. Thomas beginning in Winter…
Added 1 hour ago
M
Operations Lead
Meroka
Montreal, QC
- Full-time
…development and will be a key partner for both the product and engineering teams to incorporate our service offerings into our core technology…
Added 1 hour ago
F
Digital Delivery Manager
FlatironDragados
St. Catharines, ON
- Full-time
Are you passionate about shaping the future of construction through innovative digital solutions? As the Digital Delivery Manager you will champion our digital transformation efforts in…
Added 1 hour ago
CO
Construction Services Supervisor
City of Welland
Welland, ON
- $97,156 to $113,659 CAD / year
- Full-time
Under the direction of the Manager of Capital Engineering, the Construction Services Supervisor is responsible for planning, coordinating, and overseeing annual maintenance construction…
Added 1 hour ago
PG
Project Manager
PACO Group
Longueuil, QC
- Full-time
Mechanical Engineering | Construction | International

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

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Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

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