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Added 7 mins ago
Q
MuleSoft Architect
Querentia
Canada
- Contract
We are seeking an experienced MuleSoft Architect to design and implement enterprise integration solutions using MuleSoft and CloudHub 2.0. The ideal candidate will have strong experience…
Added 7 mins ago
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Senior Data Engineer
Hays
Toronto, ON
- $75 to $80 CAD / hour
- Contract
Design and maintain enterprise data warehouse and data storage solutions.
Added 7 mins ago
KG
ForgeRock Developer (IAM)
K&K Global Talent Solutions INC.
Quebec, QC
- Full-time
ForgeRock Architecture & Deployment: Lead the technical installation, configuration, customization, and enterprise-wide deployment of the complete ForgeRock suite (OpenAM, OpenIDM, OpenDJ).
Added 7 mins ago
JG
Terraform Solution Architect
J&M Group
Toronto, ON
- Contract
Seeking a Terraform Solution Architect with strong Infrastructure-as-Code, Kubernetes, GitHub Actions, and cloud-native DevOps experience to design scalable Internal Developer Platform…
Added 7 mins ago
BS
Solutions Architect
Brainhunter Systems Ltd
Toronto, ON
- Contract
…Ensures solution architectures and designs are in alignment with enterprise and portfolio architecture directions and organizational standards. Leads any design documentation, continuous…
Added 7 mins ago
BS
GCP Cloud Engineer
BULL-IT SOLUTIONS LTD
Toronto, ON
- Full-time
GCP Infrastructure & Cloud SRE Engineer - • GCP Professional Cloud Architect/DevOps Engineer certification.• Banking/Financial Services domain experience.Key responsibilities• Build and…
Added 23 mins ago
T
Solution Architect
Telesat
Ottawa, ON
- Full-time
We are seeking an experienced Software Architect with deep expertise in Business Support Systems (BSS), Enterprise Data Platforms, Analytics, and Artificial Intelligence solutions. The…
Added 23 mins ago
C
Lead Java Developer, Vice President
Citi
Mississauga, ON
- Full-time
…continuous modernization of robust, highly available, and scalable enterprise application systems. This role combines hands-on engineering in modern Java ecosystems (Java 17+, Spring Boot,…
Added 36 mins ago
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Vice President, Information Security
Docebo
Toronto, ON
- Full-time
…Docebo with executive credibility in board updates, audits, and enterprise customer due…
Added 37 mins ago
GM
Principle Software Engineering – Continuous Integration & Quality Gating
General Motors
Markham, ON
- Full-time
Connect developer workflows, GitHub Enterprise, cloud build infrastructure, artifact repositories, virtual and physical test environments, dashboards, and release systems into a traceable…
Added 52 mins ago
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Data Architect, Enterprise Data Management
Hays
Toronto, ON · Greater Toronto Area, Canada
- Contract
As the Data Architect, Enterprise Data Management, you will be responsible for modernizing the organization's enterprise data and data platform architecture. You will establish data…
Added 52 mins ago
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Guidewire Policy Centre Integration Lead
Hays
Toronto, ON
- Contract
…integration solutions across Guidewire PolicyCenter and the broader enterprise ecosystem. The ideal candidate is Guidewire ACE Certified in Cloud Integration, brings strong technical…
Added 52 mins ago
AI
Terraform Solution Architect
Apptoza Inc.
Toronto, ON
- Contract
Added 52 mins ago
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AI Solution Architect
Hays
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Working across multiple concurrent initiatives, you will architect AI and agentic solutions leveraging Microsoft Azure and, where required, Google Cloud Platform technologies. You will…
Added 1 hour ago
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Security Architect – Cloud & Application : Montreal, QC : Full time
AceStack
Montreal, QC
- Full-time
We are seeking an experienced Security Architect with strong expertise in Cloud Security and Application Security to design and implement secure enterprise architectures across Azure, AWS,…
Added 1 hour ago
R
Lead Data Engineer
RBC
Toronto, ON
- Full-time
…(AML), we are building a new Data Foundation Hub to ingest enterprise data and power analytics and controls using a medallion architecture. As a Lead Data Platform Engineer, you will be a…
Added 1 hour ago
T
Principal Architect - Digital Assets & Tokenization
TD
Toronto, ON
- Full-time
We are seeking a highly experienced Full Stack Architect specializing in digital assets and tokenization to lead enterprise architecture, solution strategy, and governance for…
Added 1 hour ago
RC
Technical Architect
RAPS Consulting Inc
Toronto, ON
- $70 to $85 CAD / hour
- Contract
We are looking for an experienced Technical Architect with strong Financial Services/Capital Markets experience to design and deliver enterprise technology solutions. The ideal candidate…
Added 1 hour ago
TD
Manager, Solutions Architecture (Amazon Connect & Zendesk)
TELUS Digital
Remote, Canada
- $186,000 to $222,000 CAD / year
- Full-time
- Remote
…AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test…
Added 2 hours ago
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ServiceNow Principal Platform Architect
Yochana
Canada
- Contract
The ServiceNow Principal Platform Architect serves as the senior-most technical authority for ServiceNow platform strategy, architecture, governance, and transformation programs. This role…
Added 2 hours ago
AS
CRM Developer
Amplify Solutions
Canada
- Full-time
…expertise in Power Apps and Power Automate to design and deliver enterprise-grade solutions across multiple client environments. This is a build-focused role: you will work closely with our…
Added 2 hours ago
IS
Full Stack Lead
Iris Software Inc.
Toronto, ON
- Contract
Lead the design, development, and deployment of enterprise-grade web applications using Angular for frontend development and Node.js for backend services.
Added 2 hours ago
1
Infrastructure Architect
123Dentist
Toronto, ON
- $150,000 to $175,000 CAD / year
- Full-time
The Infrastructure Architect is the senior technical engineer for 123Dentist’s server, identity, cloud, and network infrastructure, combining deep hands-on design and engineering with…
Added 3 hours ago
T
Solution Architect III
TD
Toronto, ON
- Full-time
Design the solution architecture end-to-end, follow enterprise architecture guidelines, work primarily within projects/products. Lead on project blueprints and design specifications.
Added 3 hours ago
C
AI Product Scaling Director
CIBC
Toronto, ON
- Full-time
Our AI team builds enterprise capabilities that support a wide range of users across the organization, from end users to technology teams and low-code or no-code builders. As a Principal…

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

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Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

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