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Added 3 mins ago
PC
Facilities / Datacenter Caretaker
Pathway Communications
Markham, ON
- Full-time
…business since 1995. Pathway operates a wholly-owned Tier III data centre in Markham and employs approximately 200 staff across Canada and…
Added 3 mins ago
WI
Remediation Project Manager
WSP in Canada
Smithers, BC
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions. We are pathfinders and impact makers.
Added 3 mins ago
WI
Remediation Project Manager
WSP in Canada
Smithers, BC
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions. We are pathfinders and impact makers.
Added 3 mins ago
ZC
Bilingual Sr Auto Claims Specialist
Zurich Canada
Montreal, QC
- Full-time
Reporting to the Sr. Claims Manager, Property & Motor you will handle a portfolio of intermediate to complex commercial auto claims to resolution, while providing technical guidance to…
Added 6 mins ago
WI
Remediation Project Manager
WSP in Canada
Terrace, BC
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions. We are pathfinders and impact makers.
Added 6 mins ago
ZC
Bilingual Sr Auto Claims Specialist
Zurich Canada
Toronto, ON
- Full-time
Reporting to the Sr. Claims Manager, Property & Motor you will handle a portfolio of intermediate to complex commercial auto claims to resolution, while providing technical guidance to…
Added 6 mins ago
WI
Senior Estimator
WSP in Canada
Brossard, QC
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 6 mins ago
WI
Senior Estimator
WSP in Canada
Montreal, QC
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 6 mins ago
WI
Senior Estimator
WSP in Canada
Quebec, QC
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 6 mins ago
WI
Senior Estimator
WSP in Canada
Mississauga, ON
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 6 mins ago
WI
Senior Estimator
WSP in Canada
Saskatoon, SK
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 6 mins ago
WI
Senior Estimator
WSP in Canada
Vancouver, BC
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 6 mins ago
C
Automation Tester
CGI
Toronto, ON
- Full-time
We are seeking an experienced Selenium Automation Tester to support quality engineering initiatives within a Banking and Capital Markets environment.
Added 6 mins ago
WI
Senior Estimator
WSP in Canada
Toronto, ON
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 6 mins ago
NT
Technical Program Manager
NEARSOURCE TECHNOLOGIES
Montreal, QC
- Contract
NearSource Technologies is looking for a Technical Program Manager to lead complex technology programs involving cloud platforms, software development, and cross-functional engineering…
Added 6 mins ago
AX
Senior Underwriter, Auto
AXA XL
Montreal, QC
- Full-time
Partner with brokers, clients, claims, risk engineering, actuarial, legal and other internal stakeholders to deliver practical insurance solutions and high-quality service for complex…
Added 6 mins ago
WI
Senior Estimator
WSP in Canada
Ottawa, ON
- Full-time
Based out of any of our listed offices across Canada, and reporting to the Estimating Manager, you will support WSP's national Energy, Resources and Industry Project Controls team as a…
Added 6 mins ago
MN
Senior Procurement Specialist
March Networks
Ottawa, ON
- Full-time
…Sanmina. The role works in close partnership with the Senior Manager, S&OP, who owns demand, supply, and inventory…
Added 6 mins ago
ZC
Bilingual Sr Auto Claims Specialist
Zurich Canada
Calgary, AB
- Full-time
Reporting to the Sr. Claims Manager, Property & Motor you will handle a portfolio of intermediate to complex commercial auto claims to resolution, while providing technical guidance to…
Added 6 mins ago
MN
Senior Manager, S&OP
March Networks
Ottawa, ON
- Full-time
…for March Networks and Vivotek hardware (SSS LOB). The Senior Manager is accountable for aligning demand, supply, and financial plans, and for translating those plans into executable build,…
Added 6 mins ago
AX
Senior Underwriter, Auto
AXA XL
Calgary, AB
- Full-time
Partner with brokers, clients, claims, risk engineering, actuarial, legal and other internal stakeholders to deliver practical insurance solutions and high-quality service for complex…
Added 7 mins ago
Senior Manager, Azure Cloud Engineering
BMO
Toronto, ON · BMOPLACE
As a Senior Manager Azure Platform Engineering, you will play a hands‑on engineering role within BMO’s Azure cloud ecosystem. You will be responsible for designing, building, and operating…
Added 7 mins ago
MN
Senior Manager, S&OP
March Networks
Remote, Canada
- Full-time
- Remote
…for March Networks and Vivotek hardware (SSS LOB). The Senior Manager is accountable for aligning demand, supply, and financial plans, and for translating those plans into executable build,…
Added 7 mins ago
MN
Senior Procurement Specialist
March Networks
Remote, Canada
- Full-time
- Remote
…Sanmina. The role works in close partnership with the Senior Manager, S&OP, who owns demand, supply, and inventory…
Added 7 mins ago
Graduate Geotechnical Engineer - 2027
Mott MacDonald
Vancouver, BC
At Mott MacDonald, we believe engineering is about more than solving problems; it is about shaping a future that is inclusive, resilient, and sustainable. As we expand across the US and…

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

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Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

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