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Added 1 min ago
CI
Intern Analyst, PhD – Systematic Strategies Group
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
…tools using macroeconomic, market and alternative datasets, engineer robust data workflows, and help translate academic research into enhancements to investment…
Added 1 min ago
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Sr. Fuil Stack Engineer, Threat Intelligence
Proofpoint
ON · Ontario, Canada
- Full-time
Added 1 min ago
IW
AI Development & Continuous Improvement Student (Summer 2027)
Irving Woodlands
Saint John, NB
- Full-time
Reporting to the Maintenance Process & Performance Engineer, the role will support the development and implementation of digital solutions that improve operational efficiency, automate…
Added 1 min ago
P
Sr. Fuil Stack Engineer, Threat Intelligence
Proofpoint
Quebec, QC
- Full-time
Added 1 min ago
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Senior Full-Stack Engineer, NimbleRx
Swoop
Toronto, ON
- Full-time
As a Senior Full-Stack Engineer, you will have a hand in architecting the technology and customer experience that are pivotal to multiple web products for patients, pharmacies, and other…
Added 1 min ago
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Mine Engineer/Geologist
Nutrien
Sussex, NB
- Full-time
Registered as a Professional Engineer with APEGNB, or eligible for immediate registration.
Added 1 min ago
RT
Engineer Enterprise Asset Management
Rio Tinto
Kitimat, BC
- Full-time
We are looking for an Engineer to support the design, governance and continuous improvement of asset master data across our maintenance systems. In this role, you will apply engineering…
Added 1 min ago
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Senior AI Engineer
Guidepoint
Toronto, ON
- Full-time
You'll be an early engineer on a new initiative: taking working prototypes to production and shaping the architecture as the product scope grows. This is a hands-on role with broad…
Added 1 min ago
S
Senior Backend Engineer, NimbleRx
Swoop
Toronto, ON
- Full-time
As a Senior Backend Engineer, you will have a hand in architecting the technology and customer experience that are pivotal to multiple web products for patients, pharmacies, and other…
Added 5 mins ago
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Staff AI Architect/Engineer
RBC
Toronto, ON
- Full-time
This is a tremendous opportunity to reinvent architecture in the AI Age. As a Staff AI Architect/Engineer, you will operate at the intersection of hands-on AI building and enterprise…
Added 5 mins ago
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Applications Engineer
Weir
Sudbury, ON · Mississauga, ON · Rouyn-Noranda, QC · Kamloops, BC · Surrey, BC
- Full-time
⦿ Bachelor of Engineering degree in Mechanical, Process, Metallurgical required
Added 20 mins ago
SL
AI Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
- Full-time
Corporate IT is looking for AI Engineer with at least 2 years of development experience. This role will be instrumental in driving innovation, implementing cloud capabilities, and building…
Added 20 mins ago
Senior Platform Engineer, AI & Fabrics
BMO
Toronto, ON · FCP
You are a hands-on engineer with a strong production track record who takes ownership of your components, cares about operability and correctness, and collaborates well within your team.…
Added 20 mins ago
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Senior Manager, Data & AI
BDO
Vancouver, BC
- Full-time
Previous hands-on experience as a technical delivery professional, architect, developer, data engineer, analytics leader, or similar role, with the ability to remain technically credible…
Added 31 mins ago
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Americas Signaling Leader
Arup
Toronto, ON
- Full-time
Professional Engineer (P.Eng.) designation and an established client network in Canada and/or the United States are considered strong assets.
Added 31 mins ago
PC
Co-op Student - Process Engineer - January 2027 (12 Month Term)
Parkland Corporation
Burnaby, BC
- Contract
Supporting process hazard analyses, management of change, and investigations processes.
Added 31 mins ago
CE
Senior/Principal Electrical Engineer
Capital Engineering (Partnership)
AB · Edmonton, AB
- Full-time
Senior/Principal Electrical Engineer | Edmonton, AB
Added 31 mins ago
C
Officer Training & Development-Field
CN
Sudbury, ON · Capreol, ON
- Full-time
Experience working as a Conductor, Locomotive Engineer, Rail Traffic Controller or a combination of the above
Added 35 mins ago
Canada Tax Technology Group (CTTG) - Manager, AI Adoption & Enablement - Calgary
EY
AB · Calgary, AB
We're looking for someone who is not necessarily a traditional developer, data scientist, or AI engineer. We're looking for an innovator, coach, and problem solver who can quickly…
Added 35 mins ago
Senior Electrical Engineer
Cyclic Materials Inc.
Toronto, ON
We are seeking an experienced Senior Electrical Engineer to lead and support electrical engineering efforts for our recycling operations. Reporting to the SME Electrical Engineering, you…
Added 46 mins ago
EW
Engineering Project Manager II
ERCO Worldwide
Mississauga, ON
- Full-time
Added 46 mins ago
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Licensing Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Candu Energy Inc. is looking to hire a Licensing Engineer for a full-time regular position. This role will provide support to all licensing activities, including interfacing with all…
Added 46 mins ago
A
Licensing Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Candu Energy Inc. is looking to hire a Licensing Engineer for a full-time regular position. This role will provide support to all licensing activities, including interfacing with all…
Added 46 mins ago
A4
Senior QMS / Quality Engineer ( Medical Devices)
Avenue 45
Mississauga, ON
- $110,000 to $145,000 CAD / year
- Full-time
Our direct client is looking for a Senior Quality Engineer / QMS with strong background in Medical Devices, working onsite in Oakville / Mississauga, ON, Canada.
Added 46 mins ago
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Senior Engineer, Maintenance
Glencore
Elkford, BC
- $123,000 to $145,000 CAD / year
- Full-time
Reporting to the Senior Supervisor, Engineer the Senior Engineer, Maintenance is responsible

TELUS Digital

Manager, Solutions Architecture (Amazon Connect & Zendesk)

Remote, Canada

Remote

$186,000 to $222,000 CAD / year · Full-time

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Job details

Pay: $186,000 to $222,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center and/or Amazon Connect solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
Create detailed solution architectures and technical documentation for complex customer environments.
Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies.
Strong understanding of Zendesk Contact Center, Amazon Connect, AWS services, or other cloud contact center technologies.
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations.
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven track record of designing and implementing large-scale cloud solutions.
Strong analytical and problem-solving skills with attention to detail.

Bonus Points

Bachelor's degree in Computer Science, Information Technology, or related field.
AWS certifications (Solutions Architect, DevOps Engineer)
Hands-on experience with the Zendesk platform or similar customer engagement solutions
Knowledge of AI and machine learning applications in customer experience
Experience with API integrations and data migration processes
Understanding of telecommunications protocols and voice technologies
Familiarity with agile methodologies and project management practices

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

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More about this job

Responsibilities

The Manager, Solutions Architecture is responsible for designing and architecting cloud contact center solutions using Amazon Connect and Zendesk. They will support pre-sales engagements, lead technical workshops, and collaborate with sales and delivery teams to scope and propose complex customer solutions.

Requirements

Candidates must have 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting within cloud environments. A strong understanding of Amazon Connect, Zendesk, and CRM systems is required, along with excellent communication skills for technical and non-technical audiences.

Skills

Solutions Architecture
Amazon Connect
Zendesk
Cloud Technologies
Pre-sales Engineering
Technical Consulting
AWS Services
CRM Systems
Contact Center Operations
Technical Documentation
Data & AI
API Integrations
Voice Technologies
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Architecture
Amazon Connect
Zendesk
Cloud Engineering
Pre-sales
AWS
CRM
Omni-channel
Contact Center
Data & AI
API
Voice UI
Chatbots
Agile
Technical Documentation
Digital Product Consulting
Enterprise Applications
Machine Learning
Telecommunications
DevOps Engineer Certification

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